Receptionist

4 weeks ago

Aurora, United States Alden of Waterford Rehabilitation and Health Care Center Full time

Alden of Waterford Rehabilitation and Health Care Center -

JOB SUMMARY:

  • Responsible to direct the overall office operations. Directs, plans, coordinates, and administers the overall operation of the Medical Records department.

QUALIFICATIONS:

  • High school education or equivalent; some college preferred.
  • Must be knowledgeable of administrative practices, procedures, and guidelines.
  • Accurate typing, filing and record keeping skills.
  • Good communication skills.
  • Must be able to read, write and speak the English language in an understandable manner.
  • Must possess the ability to make independent decisions when circumstances warrant such action and to remain calm during emergency situations.
  • Must possess the ability to deal tactfully with residents, family members, visitors, personnel, government agencies/personnel, and general public.
  • Must possess leadership and supervisor’s ability and willingness to work harmoniously with other personnel.
  • Must have patience, tact, a cheerful disposition, and enthusiasm.

PHYSICAL REQUIREMENTS:

  • Must be able to move intermittently throughout the workday.
  • Must be able to cope with the mental and emotional stress of the position.
  • Must possess sight/hearing senses or use prosthetics that will enable these senses to function adequately so that the requirements of this position can be fully met.
  • Must function independently, have flexibility, personal integrity, and the ability to work effectively with residents, visitors, personnel, and support agencies.
  • Must be in good general health and demonstrate emotional stability.
  • Must be able to relate to and work with ill, disabled, elderly, emotionally upset, and at times hostile people.
  • May be required to lift and move equipment and supplies, etc., in excess of fifty
  • (50) pounds throughout the workday.
  • Must have a pleasant speaking voice.
  • Is subject to exposure to infectious waste, diseases, conditions, etc., including exposure to the (HIV) AIDS and Hepatitis B viruses.

ESSENTIAL FUNCTIONS:

Review the department’s policy and procedure manual, Job Descriptions, cleaning schedules, etc., at least annually for revisions and make recommendations to the Administrator.

  • Follow established departmental policies and procedures, including appropriate dress code.
  • Meet with the receptionist on a regularly scheduled basis to assist in identifying and correcting problem areas, and/or the improvement of service.
  • Recruit, interview, and select personnel with the approval of the Administrator (if applicable).
  • Schedule department work hours, personnel, work assignments, etc., to expedite work (if applicable).
  • Complete performance evaluations timely (if applicable).
  • Make daily rounds of reception area to assure that reception personnel are performing required duties and to assure that appropriate reception procedures are being followed (if applicable).
  • Answer the telephone promptly and politely, screen all incoming calls according to facility policy. Take messages and relay them promptly to the proper individual.
  • Greet and direct all visitors to sign in.
  • Type, file, copy materials and maintain all files, records equipment, and supply items as assigned.
  • Prepare reports, assignments and correspondence as needed and directed by Administrator.
  • Receive, sort, direct mail, and fax information.
  • Send reports to appropriate agencies as required.
  • Maintain cordial relationships with all residents, staff, public agencies, visitors, and callers.
  • Perform other related duties as assigned.

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