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Customer Service Representative

2 months ago

Atlanta, United States Enterprise Systems Full time

Proven customer support experience or experience as a client service representative Track record of over-achieving quota Strong phone contact handling skills and active listening Familiarity with CRM systems and practices Customer orientation and ability to adapt/respond to different types of characters Excellent communication and presentation skills Ability to multi-task, prioritize, and manage time effectively High school degree Location: Any US resident except CA, CT, MA, MD, NY, OR, WA, or WI Responsibilities

Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary Problem-solving also comes naturally to customer care specialists They are confident at troubleshooting and investigate if they don’t have enough information to resolve customer complaints The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction Manage large amounts of incoming calls Generate sales leads Identify and assess customers’ needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, valid and complete information by using the right methods/tools Meet personal/customer service team sales targets and call handling quotas Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents Follow communication procedures, guidelines and policies Take the extra mile to engage customers Paid Training Paid Time Off Flexible Schedule Wellness Resources Qualifications

Proven customer support experience or experience as a client service representative Track record of over-achieving quota Strong phone contact handling skills and active listening Familiarity with CRM systems and practices Customer orientation and ability to adapt/respond to different types of characters Excellent communication and presentation skills Ability to multi-task, prioritize, and manage time effectively High school degree Location: Any US resident except CA, CT, MA, MD, NY, OR, WA, or WI Responsibilities

Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary Problem-solving also comes naturally to customer care specialists They are confident at troubleshooting and investigate if they don’t have enough information to resolve customer complaints The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction Manage large amounts of incoming calls Generate sales leads Identify and assess customers’ needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, valid and complete information by using the right methods/tools Meet personal/customer service team sales targets and call handling quotas Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents Follow communication procedures, guidelines and policies Take the extra mile to engage customers Benefits

Paid Training Paid Time Off Flexible Schedule Free Telehealh Plan Wellness Resources Advancement Opportunities Company Description

We recruit, train, and manage customer service representatives to represent global brands in customer care, technical support, and sales. Our reps provide professional customer care services through various integrated platforms that adapt to any client workspace. Our cloud-based technology ensures consistent representation of branding efforts around the world...

Job Description

We are looking for a customer-oriented service representative. A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving also comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to resolve customer complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

Responsibilities • Manage large amounts of incoming calls Generate sales leads Identify and assess customers’ needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, valid and complete information by using the right methods/tools Meet personal/customer service team sales targets and call handling quotas Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents Follow communication procedures, guidelines and policies Take the extra mile to engage customers • Generate sales leads Identify and assess customers’ needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, valid and complete information by using the right methods/tools Meet personal/customer service team sales targets and call handling quotas Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents Follow communication procedures, guidelines and policies Take the extra mile to engage customers • Identify and assess customers’ needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, valid and complete information by using the right methods/tools Meet personal/customer service team sales targets and call handling quotas Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents Follow communication procedures, guidelines and policies Take the extra mile to engage customers • Keep records of customer interactions, process customer accounts and file documents Follow communication procedures, guidelines and policies Take the extra mile to engage customers

Qualifications • Proven customer support experience or experience as a client service representative • Track record of over-achieving quota • Strong phone contact handling skills and active listening • Familiarity with CRM systems and practices • Customer orientation and ability to adapt/respond to different types of characters • Excellent communication and presentation skills • Ability to multi-task, prioritize, and manage time effectively • High school degree • Location: Any US resident except CA, CT, MA, MD, NY, OR, WA, or WI

Additional Information • Paid Training • Paid Time Off • Flexible Schedule • Free Telehealh Plan • Wellness Resources • Training & Development • Advancement Opportunities • All your information will be kept confidential according to EEO guidelines

Company information Enterprise Systems is a systems integrator with offices in Houston, TX, New Orleans LA and Charlotte, NC. Enterprise Systems is an expert Systems Integrator with expertise in premise and cloud-based voice, networking, wireless and network security technologies. Founded in 2002 by Rodney Hyde who saw a need in the market to establish solid relationships with clients to ensure mutual success. Whether a startup or established business; Enterprise Systems provides you with experienced, full service support.We offer a helping hand to firms who are looking for experience and competency from an IT Company. Enterprise Systems provides service and support in an IT space that is becoming more crowded every day with competition. What sets apart Enterprise Systems from competitors nationwide is personalized service. We are large enough to maintain top tier authorizations from leading manufacturers and provide service and support to global end customers, but small enough that you are not a number in a call center somewhere.Our sales and technical team members are certified by leading manufacturers and excel at helping you solve IT challenges in your business or government environment. It is our goal to develop strong, mutually beneficial relationships with all of our clients, no matter how large or small.Premise and Cloud Voice by Avaya, Mitel, 8X8Premise and Cloud Networking by Extreme, HPE/Aruba, AristaPremise and Cloud Network Security by Fortinet, Alert Logic, ThycoticSDWAN by Fortinet, FatpipeNetwork Management by Extreme, HPE/ArubaEnterprise Systems has the references, experience and certifications to provide consulting, service and support to:HealthcareInsuranceOil and GasManufacturingHospitalityTransportationGovernmentRetail Software, Information Technology, Finance, Professional Services, Manufacturing, Consulting, Cloud Computing Privately Held Houston, Texas Company Specialties: Networking, Wireless, Videoconferencing, Avaya, Mitel, Shoretel, Aruba, Nortel, Contact Center, Extreme Networks, Arista Networks, Cloud, Voice, Fortinet, Alert Logic, Core Infrastructure, Network Security, Hewlett Packard Enterprise, and Security Cameras and Access Control

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