Lead Restaurant Server

3 months ago

Klamath Falls, United States Running Y Properties Full time
Your excellent customer service skills and exceptional supervisory skills will ensure that our guests and home owners have a wonderful dining experience each and every time they choose to dine in our upscale, top-notch restaurant.

Lead Restaurant Server

General Responsibilities
  • Prepares the tables, laying out napkins and utensils, making sure the condiments are refilled, performing all other preparation tasks.
  • Staying updated on current menu choices, specialties and menu deviations, knowing if the kitchen staff is running out of any items, etc.
  • Handle the table bookings, direct customers to their tables, presenting menus, suggesting dishes, assisting in drink selection, informing customers about food preparation details, communicating specific customer needs to the cooks.
  • Maintaining proper dining experience, delivering items, fulfilling customer needs, offering desserts and drinks, removing courses, replenishing utensils, refilling glasses.
  • Prepare mixed drinks for service to your customers table.
  • Properly open and pour wine at the tableside.
  • Obtaining revenues, issuing receipts, accepting payments, returning the change.
  • Performing basic cleaning tasks as needed or directed by supervisor.
  • Filling in for absent staff as needed.
  • Assisting with special events as needed.
  • Greet all guests and owners warmly with an appropriate greeting.
  • Adhere to grooming and appearance standards consistently.
  • Understands and can communicate products and services available at the restaurant.
Job Qualifications

Education:

High school diploma or equivalent preferred.

Experience:
  • Upscale dining service experience preferred.
  • Friendly outgoing disposition.
  • Bartending and barista experience
  • Floor management experience a plus but not required
  • Strong serving and multi-tasking skills in fast paced environment
License/Qualifications:
  • Food Handlers Card
  • OLCC Certification
FLSA Information

Management Activities
  • Determines the techniques to be used
  • Plans the work
  • Apportions the work among Associates
Discretion / Independent Judgment

This position does represent the company in handling complaints, arbitrating disputes or resolving grievances. As a Lead Server you will be expected to work with Associates and visitors to ensure satisfaction. A Lead Server will have to take initiative and get creative in resolving challenges and involve a manager only when previous methods have been unsuccessful.

ADA Information

Physical Requirements:
  • Ability to speak and hear
  • Close and distance vision
  • Identify and distinguish colors
  • Frequent walking with some standing at times
  • Will walk for long periods of time, possibly extended distances
  • Frequently lifts/carries up to 25 lbs
  • Occasionally lifts/carries up to 50 lbs
  • Continual use of manual dexterity and gross motor skills with frequent use of bi-manual dexterity and fine motor skills
  • Able to reach hands and arms in any direction and kneel and stoop repeatedly
Working Conditions
  • May be indoor or outdoor setting depending on outlet
  • Varied weather conditions are expected
  • Will work near moving or mechanical parts
  • May work near toxic/caustic chemicals and with fumes or airborne particles.
  • Varying schedule to include evenings, holidays and extended hours as business dictates

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