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Customer Service Rep

4 months ago

Houston, United States ICON plc Full time

Locations Select Location **Customer Service Rep**

In a few seconds you will be taken to our application management system where you can provide your details and apply for this job

Limerick Permanent Reference: JR073642

Description At ICON, it's our people that set us apart. Our diverse teams enable us to become a better partner to our customers and help us to fulfil our mission to advance and improve patients' lives.

Our 'Own It' culture is driven by four key values that bring us together as individuals and set us apart as an organisation: Accountability & Delivery, Collaboration, Partnership and Integrity. We want to be the Clinical Research Organisation that delivers excellence to our clients and to patients at every touch-point. In short, to be the partner of choice in drug development.

That's our vision. We're driven by it. And we need talented people who share it.

If you're as driven as we are, join us. You'll be working in a dynamic and supportive environment, with some of the brightest and the friendliest people in the sector, and you'll be helping shape an industry.

***Role to be based in Limerick***

**Job responsibilities:**

Answer customer calls and emails promptly, professionally, efficiently and accurately - drive positive customer interactions & outcomes

Accurately input data to the business management systems

Ensure maintenance and filing of records and administration pertaining to customer related issues

Produce Ad Hoc Reports where required for both internal and external use

Escalate urgent issues to the Customer Service Manager in a timely fashion

Provide administrative support to The Data Management Team and other departments where required

Support logistics and configuration of digital devices

Complete all other duties and projects that may arise from time to time as requested

**Experience/Skills required:**

Excellent administration skills

Excellent communication skills

Excellent working knowledge of MS Office (Word, Excel, Power Point)

Logistic Experience and Technical Support an advantage

Ability to deal effectively in all business relationships while projecting a positive image of the company

Ability to maintain confidentiality

Ability to prioritise and manage multiple tasks simultaneously while meeting multiple deadlines

Strong organizational skills

Ability to work under pressure, and within deadlines that may require extended working hours

Capable of working independently yet as part of a team

Approachable personality with professional customer/service focus

Strong interpersonal skills

Solution orientated

Displays a strong desire to be accountable and responsible within the role, both individually and as part of the team

**Benefits of Working in ICON:**

Our success depends on the quality of our people. That's why we've made it a priority to build a culture that rewards high performance and nurtures talent.

We offer very competitive salary packages. And to keep them competitive, we regularly benchmark them against our competitors. Our annual bonuses reflect delivery of performance goals - both ours and yours.

We also provide a range of health-related benefits to employees and their families and offer competitive retirement plans - and related benefits such as life assurance - so you can save and plan with confidence for the years ahead.

But beyond the competitive salaries and comprehensive benefits, you'll benefit from an environment where you are encouraged to fulfil your sense of purpose and drive lasting change.

ICON is an equal opportunity and inclusive employer and is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know through the form below

Hi I'm Angela, and I manage this role. to see other roles I'm currently recruiting for. North Wales

Permanent

(Senior) Account Manager, Global Medical Communications Flexible location office or homebased across USA At ICON, it's our people set us apart. What an exciting time to join ICONplc What a 2020 we have had:...

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