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Mortgage Loan Officer
3 months ago
At Unison, we've built a smarter way to unlock home equity, without interest, debt, or monthly payments. Our Vision is to Optimize Homeownership by providing the missing products and expert advice to empower our customers - both consumers and institutional investors - to optimally own and invest in Residential Real Estate. Unison is a mission driven company and we're looking for ambitious individuals to help us grow.
Your Mission
As an Experience Mortgage Loan Officer your mission is to originate and promote our new and unique Mortgage Hybrid/Equity Loan, following processes and procedures to ensure Unison's underwriting guidelines fully comply with applicable mortgage laws and regulations. You will also be responsible for collecting information and recommending a loan that provides a tangible benefit for our customers to help them achieve their financial goals.
Within 1 month, you'll:
- Learn about our new mortgage product initiative, understand the terminology, and become adept at explaining Unison products to our customers
- Demonstrate proficiency in navigating our loan origination system
- If you currently are a registered LO, you will the 20 hour NMLS course, and pass the licensing exam
- If you are currently an LO, we will work with you to complete the transfer of your applicable licenses
- Complete any additional training needed to obtain a license for the states we will do business in
- Demonstrate continued knowledge and proficiency originating mortgages without major quality or compliance defects
- Attain first level of established productivity targets
- Increasing ability to navigate complex mortgage situations along with providing thorough counseling with our customers
- Attain next level of established productivity targets
- Something here about customer satisfaction and the ability to de-escalate customer concerns
- Be able to originate loans with high degree of quality and attain zero compliance defects
- Work with various teams to identify and solve friction points in the process to improve speed of delivery with excellent application quality
- Demonstrate mastery of our product and processes
- Assist in onboarding and mentoring new Mortgage Loan Originators
- Able to simplify the complex details of the product for customers so they understand and can make solid financial decisions
- Acts as primary point of contact for our customers
- In-depth verbal and written communication skills
- Able to conduct a complete and thorough loan application, request customer documents, deep understanding of loan parameters and underwriting guidelines
- Tracks customer contact and updates conversation logs with pertinent information
- Resolves problems throughout the loan process
- Review and explain Loan Estimate (LE), Closing Disclosures (CD), and mortgage documentation
- Ensures all mortgage regulations and laws are strictly adhered to
- Maintains MLO license, working with your manager to schedule continuing education while balancing the needs of the department
- Effectively collaborate with internal and external partners to complete mortgage transactions efficiently.
You enjoy helping customers solve their financial needs. You understand what your customers need, and provide appropriate solutions. You like to learn new things and enjoy the challenge of doing so. You are creative and thrive in complex and uncertain environments and are ready to innovate the home financing space. You exemplify our values, have a drive to succeed, and your experience includes:
- Must be located in the Omaha, NE metro area and able to be in the office 3 days per week
- 2 years sales experience in a contact center environment
- Exemplar attention to detail, quality and compliance
- Strong analytical and problem solving, and time management skills
- Previous, recent mortgage experience required
What does Unison Offer?
Next to your base salary which is based on your profile and experience, we offer the following:
- We provide company paid medical, dental and vision insurance coverage
- Employee Recognition Program A brand new MacBook or ThinkPad with plug and play capabilities for in office or at home use
- Extensive Employee Assistance Program
- Company options, so as the company grows, you grow with it
- A healthy bonus or commission plan offered based on role
- We value team culture and enjoy interacting with colleagues, hanging out after work any day of the week
- A lot of room for personal development and growth and a $2,000 stipend to help you get there
- A start-up environment in which you can make a difference.
- Multiple different opportunities to join company groups to make a culture impact (i.e. DEIB Committee, Fun Committee, Book Clubs, Toastmasters)
Unison provides equal employment opportunity to all individuals regardless of their race, age, creed, color, religion, national origin or ancestry, sex, gender, disability, veteran status, genetic information, sexual orientation, gender identity or expression, pregnancy, or any other characteristic protected by state, federal, or local law.
