Junior Energy Management Customer Service Adminstrator
2 days ago
Location: Marlborough, MA
Duration: 4-month Contract
Work Type: Hybrid
Pay Range: $26.57/Hr
Job Description:
Are you a detail-oriented individual with a passion for customer service? Do you thrive in a fast-paced environment? If so, we have the perfect opportunity for you
As a Junior Energy Management Customer Service Administrator, you will play a crucial role in ensuring timely and effective responses to customer inquiries. Your responsibilities will include:
- Customer Support: Promptly and accurately responding to emails and ServiceChannel inquiries.
- Issue Resolution: Escalating urgent issues to management and collaborating with vendors, store managers, and home office personnel to resolve problems.
- Invoice Auditing: Verifying invoices against department requirements.
- Data Analysis: Conducting ad-hoc reporting and analysis as needed.
- Project Support: Assisting with ongoing maintenance programs and project-based initiatives.
- Communication: Maintaining positive relationships with customers and internal teams.
- Administrative Tasks: Composing emails, maintaining reports, and prioritizing tasks.
- Technical Skills: Proficiency in Excel, with ServiceChannel knowledge a plus.
- Soft Skills: Strong conflict resolution, organizational, and communication skills.
- Experience: Minimum 2 years of experience in a call center, customer service, or related field.
Benefits:
- Medical, Vision, and Dental Insurance Plans
- 401k Retirement Fund
About The Company
Off-Price Apparel and Home Retailer
- A Fortune 500 company and the leading off-price apparel and home fashion retailer in the U.S. and worldwide. With over 4,500 stores in nine countries and four e-commerce sites, our client offers various products at unbeatable prices. The company is committed to creating an inclusive workplace and being a responsible corporate citizen.
24-14970 #gttjobs #gttnonit
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