Sr Customer Service Representative
3 weeks ago
Primary Responsibility :
Respond to inquiries, processing orders and handling complaints in a prompt, courteous, and efficient manner. Other responsibilities include greeting visitors, telephone responses, scheduling and various other clerical duties. May handle and resolve complaints. The Senior is the primary point of contact for National Accounts across multiple sites.
What You'll Do :
•Responds to all customer inquiries and complaints concerning work-orders, shipments, inventory counts, etc.
•Reports customer feedback to management.
•Acts as liaison between customer and warehouse for account administration, customer, and office for invoicing and credit changes.
•Generates all paperwork/information required for customer work orders including checking on special requests, expediting orders where necessary, tracking orders and post inventory records.
•Assures proper invoicing of accounts by verifying computer-generated invoices.
•Provides clerical support including overseeing all paperwork associated with orders, maintaining corresponding files, answering phones, operating office equipment/computers needed to perform duties, greeting visitors
•Schedule loads as required.
•Maintain updated reports to ensure all loads are empty and closed.
•Resolve refused product, over, short and damaged (OS&D) orders.
•Follow attendance policy, show up for work on time and ready to work assigned shift.
•Perform other duties as required and assigned.
•Senior Level-Essential Functions
o Maintains and ensures favorable contacts with customers.
o Coordinates recalls, national holds, item master maintenance, reporting, etc., across multiple sites.
o Participates in training and coaching on customer service functions.
o Provides coaching and directs the customer service work in applicable locations.
What Experience and Education You Need :
•High school diploma or general education degree (GED) preferred
•2- 4 years of work related experience.
What Could Set You Apart :
•Ability to work in a fast paced environment.
•Ability to handle multiple tasks at the same time.
•Flexibility and initiative.
•Experience working with challenging customers.
•Excellent communication skills.
•Strong problem solving skills
•Understand the specific needs and requests of customers, the nature of their product and storage and handling needs.
•Must be able to relate to other people beyond giving and receiving instructions: they must get along with co-workers without exhibiting behavioral extremes; perform work activities requiring reasoning, negotiating, instructing, persuading, or speaking with others; and respond appropriately to criticism from a supervisor
•Knowledge of Warehouse Management Systems
•Knowledge of Microsoft Office Suite.
•Desktop computers.
•Accurate typing and data entry skills
Physical Requirements :
•Requires the ability to sit for long periods of time, with frequent interruptions
•Requires several hours per day of sitting, getting up and down from chairs, and reaching, or bending
•Requires manual dexterity with normal hand and finger movements for typical office work
•Talking, hearing, and seeing are important elements of completing assigned tasks
•May require travel by automobile and airplane up for business
•May require a visit facility operations in temperatures at or below freezing
•May carry loads related to travel and occasionally lifts, carries, positions, or moves objects weighing up to 20 pounds
•Requires the use of various electronic tools
•Requires the ability to relate to others beyond giving and receiving instructions: must partner with colleagues without exhibiting behavioral extremes
•Requires the performance of work activities including reasoning, negotiating, instructing, persuading, or speaking with others; and respond appropriately to constructive feedback from executive management
Work Environment :
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
What We Offer :
Our associates know the answer to the question What's in it for me We offer best-in-class benefit programs and continuously work with our associates to ensure that our offerings meet the needs of their health and financial well-being. When you join Americold you join a values-oriented company with a clear mission. We help our customers feed the world.
The Company's good-faith and reasonable estimate of the range of possible compensation at the time of posting for this position is $18.75-23.50 hourly.
Americold is an Equal Opportunity/Affirmative Action Employer and complies with applicable employment laws.
EOE/AA M/F/D/V DFW.
About Us
Americold is a global provider of temperature-controlled infrastructure. We partner with farmers and food producers to ensure their perishable and frozen product reaches foods suppliers, restaurants, and your local grocery store without spoilage. Our customers, which include some of the most respected brands in the food industry, rely on our expertise and commitment to safety in order to deliver on their commitments.
-
Sr Customer Service Representative
1 week ago
Belvidere, United States Hiring Now! Full timePrimary Responsibility : Respond to inquiries, processing orders and handling complaints in a prompt, courteous, and efficient manner. Other responsibilities include greeting visitors, telephone responses, scheduling and various other clerical duties. May handle and resolve complaints. The Senior is the primary point of contact for National Accounts across...
-
Customer Service Representative
2 weeks ago
Belvidere, Illinois, United States Aldi Inc. Full timeJoin Our Team: Customer Service RepresentativeWe are seeking a friendly and enthusiastic Customer Service Representative to join our ALDI team. As a key member of our store staff, you will be responsible for providing exceptional customer service, operating cash registers, and maintaining a clean and organized store environment.This role offers competitive...
-
Customer Service Representative
2 weeks ago
Belvidere, Illinois, United States Vector Marketing Full timeWe are seeking a motivated and people-friendly individual to join our part-time sales team at Vector Marketing. As a Customer Service Representative, you will have the opportunity to work with a wide range of customers and provide exceptional service while showcasing our high-quality home goods products.About UsVector Marketing is a leading company in the...
-
Customer Service Representative
2 weeks ago
Belvidere, Illinois, United States Club Car Wash Full timeJob SummaryWe are seeking a Customer Service Representative to join our team at Club Car Wash.The successful candidate will be responsible for providing exceptional customer service and ensuring a positive experience for every customer.This is an exciting opportunity for a motivated and enthusiastic individual who is looking to start their career in the...
-
Part-Time Customer Service Representative
2 weeks ago
Belvidere, Illinois, United States Aldi Inc. Full timeCustomer Service Representative Job DescriptionWe are seeking a friendly and helpful Part-Time Customer Service Representative to join our team. As a Part-Time Customer Service Representative, you will be responsible for providing exceptional customer service, answering phone calls, and responding to customer inquiries.About the RoleProvide exceptional...
-
Customer Service Representative
2 weeks ago
Belvidere, Illinois, United States Wal-Mart Stores , Inc. Full timeJoin Our Team: At Wal-Mart Stores, Inc., we are committed to providing exceptional customer service and creating a positive shopping experience for our customers. As a Retail Sales Associate, you will play a critical role in achieving this goal by providing friendly and helpful service to our customers.Key Responsibilities:Work collaboratively with other...
-
Customer Service Representative
3 weeks ago
Belvidere, Illinois, United States Walmart Full timeJob Summary:">We are seeking a Sales Associate to join our team at Walmart. As a Sales Associate, you will be responsible for providing excellent customer service and ensuring that customers have a positive shopping experience.">About the Role:">This is a full-time opportunity that requires standing for long periods of time and walking up to 5 miles per day...
-
Customer Service Representative
2 weeks ago
Belvidere, Illinois, United States Sbarro Belvidere Tollway Oasis #4349 Full timeAbout Sbarro Belvidere Tollway Oasis #4349We are a leading foodservice company offering a range of delicious Italian-American dishes, including pasta, salads, and XL NY slices. Our team is passionate about providing exceptional customer service in a clean and safe environment.
-
Customer Service Specialist
2 weeks ago
Belvidere, Illinois, United States Planet Fitness Full timeAt Planet Fitness, we are committed to delivering exceptional customer experiences to our members and guests. As a Fitness Center Representative, you will play a vital role in achieving this goal. Your primary responsibilities will include greeting members and guests warmly, answering phones in a courteous and professional manner, checking members in, and...
-
Customer Service Ambassador
2 weeks ago
Belvidere, New Jersey, United States Family Dollar Full timeJob SummaryWe are seeking a highly skilled Customer Service Representative to join our team at Family Dollar. As a key member of our retail staff, you will be responsible for delivering exceptional customer service and supporting store operations.
-
Automotive Service Representative
2 weeks ago
Belvidere, Illinois, United States Club Car Wash Full timeJob OverviewWe are seeking a highly motivated and enthusiastic Automotive Service Representative to join our team at Club Car Wash.About Us:Club Car Wash is one of the fastest growing tunnel car wash companies in the United States. With over 175 locations across multiple states, we offer a unique opportunity for career advancement and personal growth.What We...
-
Customer Service Representative
3 weeks ago
Belvidere, Illinois, United States Walmart Full timeAbout the RoleAs a Sales Associate, you will play a critical part in our retail sales floor, ensuring that customer orders are fulfilled accurately and efficiently. You will also be required to walk up to 5 miles each day while fulfilling online customer orders.Key ResponsibilitiesReview customer orders and locate merchandise on the sales floorEarn a salary...
-
Retail Customer Service Representative
2 weeks ago
Belvidere, Illinois, United States Walmart Full timeAbout the Job: We're seeking a skilled Sales Associate to join our team at Walmart. In this role, you will be responsible for delivering exceptional customer experiences and achieving sales targets.Responsibilities:Engage with customers to understand their needs and provide personalized recommendationsProcess customer transactions quickly and...
-
Customer Service Representative
3 weeks ago
Belvidere, Illinois, United States Midland States Bank Full timeDeliver Exceptional Customer ExperiencesAs a Teller - Bilingual at Midland States Bank, you will have the opportunity to make a meaningful impact on the lives of our customers. By providing comprehensive, prompt and efficient customer transactions, you will help us achieve our goal of delivering exceptional customer experiences.Competitive Salary and...
-
Member Services Representative
6 months ago
Belvidere, United States Planet Fitness Full timeJob Summary - Full Time Hours - 40/Week The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. Essential Duties and Responsibilities Greet members, prospective members and guests, providing exceptional...
-
Customer Service Ambassador
2 weeks ago
Belvidere, Illinois, United States Planet Fitness - Belvidere, IL Full timeAbout the RoleThe Member Services Representative will play a critical role in ensuring that all front desk related activities are handled efficiently and effectively. This includes greeting members, checking them into the system, handling new member sign-ups, and taking prospective members on tours.
-
Customer Relations Representative
3 weeks ago
Belvidere, United States Bill Oswald - State Farm Agent Full timeBenefits: 401(k) matching Company parties Opportunity for advancement Paid time off Training & development ROLE DESCRIPTION:As a Customer Relations Representative - State Farm Agent Team Member with Bill Oswald - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a...
-
Customer Relations Representative
4 weeks ago
Belvidere, United States Bill Oswald - State Farm Agent Full timeBenefits:401(k) matchingCompany partiesOpportunity for advancementPaid time offTraining & developmentROLE DESCRIPTION:As a Customer Relations Representative - State Farm Agent Team Member with Bill Oswald - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention...
-
Customer Relations Representative
4 weeks ago
Belvidere, United States Bill Oswald - State Farm Agent Full timeBenefits: 401(k) matching Company parties Opportunity for advancement Paid time off Training & development ROLE DESCRIPTION:As a Customer Relations Representative - State Farm Agent Team Member with Bill Oswald - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of...
-
Customer Service Representative ARC36
3 weeks ago
Belvidere, Illinois, United States The Salvation Army Central Territory Full timeAbout the RoleThe ideal candidate will have excellent communication skills, be able to work effectively in a fast-paced environment, and possess basic math skills. They will also be proficient in using our Point of Sale system within 3 months of employment. This is a full-time or part-time position that requires flexibility with evening, weekend, and holiday...
