Customer Service Representative

2 days ago


Belvidere, Illinois, United States Midland States Bank Full time

Deliver Exceptional Customer Experiences

As a Teller - Bilingual at Midland States Bank, you will have the opportunity to make a meaningful impact on the lives of our customers. By providing comprehensive, prompt and efficient customer transactions, you will help us achieve our goal of delivering exceptional customer experiences.

Competitive Salary and Benefits Package

We offer a competitive salary and benefits package, including a yearly salary of $17-17. Our Total Rewards program is designed to attract and retain top talent, and we are committed to investing in your growth and development.

Job Responsibilities

Your primary responsibilities will include:

  • Managing cash drawers and processing business and individual banking transactions,
  • Cross-selling bank services and responding to customer inquiries,
  • Examining cash carefully to guard against counterfeit bills,
  • Verifying amounts and reviewing checks for possible fraud including holds.

Requirements

To succeed in this role, you will need:

  • Excellent communication and interpersonal skills,
  • Proficiency in both English and Spanish,
  • Able to lift and transport coin and currency bags as required (bags may weigh between 25lbs and 50lbs).

Benefits

As a valued member of the Midland States Bank team, you will enjoy a range of benefits, including:

  • Comprehensive healthcare,
  • Well-being benefits,
  • Paid family leave,
  • Generous paid time off,
  • Employee Stock Purchase Plan,
  • 401K plan with company match,
  • Non-Qualified Deferred Compensation plan.

Our Culture

We are proud to be an Equal Opportunity and Affirmative Action employer. We recruit, employ, train, compensate and promote without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.



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