Information Technology Service Desk

4 weeks ago


Mentor, United States Softworld, a Kelly Company Full time

Kelly Technology is searching for a Service Desk Technician to join our client's team.

Top 3 skills: Windows PC hardware set up/troubleshooting, Office 365 administration, Active Directory, and account issues.

100% onsite, Monday through Friday, 8:30am-5pm

Provides first-level Service Desk support to employees for end-user problems and requests.

Provides remote computer support to the USA and Global facility and home-based users. Uses problem recognition, research, isolation, and resolution steps to diagnose hardware, software, and business application problems. Performs wireless device support. Monitors and responds to problems assigned in a ticketing system recording conversations and troubleshooting in detail. Assists with training customers on desktop applications, software, and hardware platforms. Escalates problems to appropriate I.T. resources when needed.

Performs basic administration activities for user setup of network accounts, computer accounts and business application accounts. Provides wireless device configuration and administration. Creates and maintains standard operating procedures and knowledge base articles.

Professionalism and cooperation when working with customers, team members and management is essential.

Technical Support 90%

1. Provide first level Service Desk support to STERIS employees.

2. Provides phone support for end user problems and requests.

3. Diagnose hardware, software and business application problems.

4. Uses appropriate problem recognition, research, isolation and resolution steps.

5. Perform computer hardware and software related repairs.

6. Perform wireless device troubleshooting.

7. Keeps detailed record of customer conversation and troubleshooting steps to resolve an issue.

8. Provides support for facility, remote facility and home based users.

9. Provides support for USA and other global facilities.

10. Monitors and responds to ticketing system assignments.

11. Assists with training customers on desktop applications, softwarehardware platforms.

12. Escalates when needed; notifying appropriate I.T. resource.

End-User Administration 10%

1. Basic user setup for network accounts, computer accounts, and business application accounts.

2. Configures and deploys mobile devices and performs wireless administration.

3. Creates and maintains standard operating procedures and knowledge base articles.

Please submit your resume to ekleinknecht@softworldinc.com if you are interested in discussing the opportunity further.



  • Mentor, United States Softworld, a Kelly Company Full time

    Kelly Technology is searching for a Service Desk Technician to join our client's team. Top 3 skills: Windows PC hardware set up/troubleshooting, Office 365 administration, Active Directory, and account issues.100% onsite, Monday through Friday, 8:30am-5pm Provides first-level Service Desk support to employees for end-user problems and requests. Provides...


  • Mentor, United States Softworld, a Kelly Company Full time

    Kelly Technology is searching for a Service Desk Technician to join our client's team. Top 3 skills: Windows PC hardware set up/troubleshooting, Office 365 administration, Active Directory, and account issues.100% onsite, Monday through Friday, 8:30am-5pmProvides first-level Service Desk support to employees for end-user problems and requests. Provides...


  • Mentor, United States Softworld, a Kelly Company Full time

    Kelly Technology is searching for a Service Desk Technician to join our client's team. Top 3 skills: Windows PC hardware set up/troubleshooting, Office 365 administration, Active Directory, and account issues.100% onsite, Monday through Friday, 8:30am-5pm Provides first-level Service Desk support to employees for end-user problems and requests. Provides...


  • Mentor, United States Softworld, a Kelly Company Full time

    Kelly Technology is searching for a Service Desk Technician to join our client's team. Top 3 skills: Windows PC hardware set up/troubleshooting, Office 365 administration, Active Directory, and account issues.100% onsite, Monday through Friday, 8:30am-5pm Provides first-level Service Desk support to employees for end-user problems and requests. Provides...


  • Mentor, United States Emerald Resource Group Full time

    Role: Service Desk Specialist Location: Mentor, Ohio The Role: As a Service Desk Specialist, you will be the first point of contact for customers seeking technical assistance via phone or email. This role requires a unique blend of technical knowledge and outstanding interpersonal skills. Key Responsibilities Provide first-level contact and convey...


  • Mentor, United States Emerald Resource Group Full time

    Role: Service Desk Specialist Location: Mentor, Ohio The Role: As a Service Desk Specialist, you will be the first point of contact for customers seeking technical assistance via phone or email. This role requires a unique blend of technical knowledge and outstanding interpersonal skills. Key Responsibilities Provide first-level contact and convey...


  • Mentor, United States IMS People Full time

    Job DescriptionJob DescriptionJob SummaryThe main function of a Service Desk Associate is to provide remote computer support to USA and Global facility and home based users. Uses problem recognition, research, isolation and resolutions steps to diagnose hardware, software and business application problems. Performs wireless device support. Monitors and...


  • Mentor, United States CareerBuilder Full time

    We havefull time, front desk/medical receptionist position openings at our clinic located at 6900 Center Street, Mentor, OH 44060. Scheduling is tentative 8am - 8pm, 3 shifts/week for full time on a floating schedule. Rotating weekends and holidays are required. Schedules published on a monthly basis. Job description The Patient Service Representative is the...


  • Mentor, United States University Hospitals Urgent Care Full time

    We have full time, front desk/medical receptionist position openings at our clinic located at 6900 Center Street, Mentor, OH 44060.Scheduling is tentative 8am - 8pm, 3 shifts/week for full time on a floating schedule. Rotating weekends and holidays are required. Schedules published on a monthly basis.Job descriptionThe Patient Service Representative is the...


  • Mentor, United States Cleveland Clinic Full time

    Our Mentor Hospital is a state-of-the-art facility offering Lake County residents enhanced access to Cleveland Clinic, one of the nation's top healthcare systems. With 4 operating rooms, 34 inpatient care rooms, and a helipad, we are making it easier than ever for our Lake County patients to access high-quality care close to home. Join Cleveland Clinic's...


  • Mentor, United States University Hospitals Urgent Care by Well Full time

    Job DescriptionJob DescriptionWe have full time, front desk/medical receptionist position openings at our clinic located at 6900 Center Street, Mentor, OH 44060. Scheduling is tentative 8am - 8pm, 3 shifts/week for full time on a floating schedule. Rotating weekends and holidays are required. Schedules published on a monthly basis. Job descriptionThe Patient...


  • Mentor, United States University Hospitals Urgent Care by Well Full time

    Job DescriptionJob DescriptionWe have full time, front desk/medical receptionist position openings at our clinic located at 6900 Center Street, Mentor, OH 44060. Scheduling is tentative 8am - 8pm, 3 shifts/week for full time on a floating schedule. Rotating weekends and holidays are required. Schedules published on a monthly basis. Job descriptionThe Patient...


  • Mentor, United States Cleveland Clinic Full time

    Join the Cleveland Clinic team at our Mentor Medical Office Building, where you will work alongside passionate caregivers and provide patient-first healthcare. Cleveland Clinic is recognized as one of the top hospitals in the nation. At Cleveland Clinic, you will work alongside passionate and dedicated caregivers, receive endless support and appreciation,...


  • Mentor, United States Cleveland Clinic Full time

    Join the Cleveland Clinic team at our Mentor Medical Office Building, where you will work alongside passionate caregivers and provide patient-first healthcare. Cleveland Clinic is recognized as one of the top hospitals in the nation. At Cleveland Clinic, you will work alongside passionate and dedicated caregivers, receive endless support and appreciation,...


  • Mentor, United States Cleveland Clinic Full time

    Our Mentor Hospital is a state-of-the-art facility offering Lake County residents enhanced access to Cleveland Clinic, one of the nation's top healthcare systems. With 4 operating rooms, 34 inpatient care rooms, and a helipad, we are making it easier than ever for our Lake County patients to access high-quality care close to home. Join Cleveland Clinic's...


  • Mentor, United States Cleveland Clinic Full time

    At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.We all have the power to help, heal and change lives - beginning with our own. That's the power of the Cleveland Clinic Health...


  • Mentor, United States Component Repair Technologies Full time

    JOB SUMMARY The IT Support Technician (Tier 2) is a full-time position within the Information Technology Department responsible for supporting the IT needs of the company. The successful candidate will perform duties including end-user computer systems, business systems, technology infrastructure and other items in the information technology...


  • Mentor, United States Component Repair Technologies Full time

    JOB SUMMARY The IT Support Technician (Tier 2) is a full-time position within the Information Technology Department responsible for supporting the IT needs of the company. The successful candidate will perform duties including end-user computer systems, business systems, technology infrastructure and other items in the information technology...


  • Mentor, United States Total Management Group Full time

    Job DescriptionJob DescriptionSalary: 14.50Position SummaryThe Guest Services Representative works under the direction of the General Manager. Responsibilities include performing daily checklist activities, checking in and out guests, providing optimum guest service and satisfaction, showing individual effectiveness, sales through on-site or telephone...


  • Mentor, United States Total Management Group Full time

    Job DescriptionJob DescriptionSalary: 14.50Position SummaryThe Guest Services Representative works under the direction of the General Manager. Responsibilities include performing daily checklist activities, checking in and out guests, providing optimum guest service and satisfaction, showing individual effectiveness, sales through on-site or telephone...