Service Desk Specialist

2 weeks ago

Mentor, United States Emerald Resource Group Full time
Role: Service Desk Specialist

Location: Mentor, Ohio

The Role:

As a Service Desk Specialist, you will be the first point of contact for customers seeking technical assistance via phone or email. This role requires a unique blend of technical knowledge and outstanding interpersonal skills.

Key Responsibilities
  • Provide first-level contact and convey resolutions to customer issues.
  • Properly escalate unresolved queries to the next level of support.
  • Track, route, and redirect problems to the correct resources.
  • Update customer data and produce activity reports.
  • Walk customers through problem-solving processes.
  • Follow up with customers, provide feedback, and see problems through to resolution.
  • Utilize excellent customer service skills and exceed customer expectations.
  • Ensure proper recording, documentation, and closure of trouble tickets.
  • Recommend procedure modifications or improvements.
  • Preserve and grow your knowledge of help desk procedures, products, and services.
Required Skills
  • Proven experience in providing help desk support.
  • Proficiency in English with exceptional communication skills.
  • Strong client-facing and communication skills.
  • Advanced troubleshooting and multi-tasking abilities.
  • Customer service orientation.
  • Working knowledge of help desk software, databases, and remote control tools.
  • Good understanding of computer systems, mobile devices, and other tech products.
  • Ability to diagnose and resolve basic technical issues.
  • Proficiency in Microsoft Azure or similar cloud services platforms is highly desirable.
Education and Experience
  • BS degree in Information Technology, Computer Science, or equivalent experience.
  • Microsoft, Cisco, or similar certification is a plus.
Interested in the role? Send inquiries, resumes and cover letters to john@emeraldresourcegroup.com.

#Servicedesk #helpdesk #hiring #techsupportjobs

Attention Employers

Seeking exceptional talent? We've got the solution: Share your job descriptions with us.
  • Precision Matching: We'll pinpoint the perfect candidates.
  • Time Saver: Fill crucial roles faster than ever.
  • Showcase Your Brand: Attract top talent aligned with your mission.
  • Partnership: We're your allies in successful hiring.
  • Network Access: Tap into our extensive candidate pool.
  • Confidentiality: Your needs are handled discreetly.

Elevate your team today Contact us to share your job descriptions and discover your next top performer.

  • Service Desk Specialist

    2 weeks ago

    Mentor, United States Emerald Resource Group Full time

    Role: Service Desk Specialist Location: Mentor, Ohio The Role: As a Service Desk Specialist, you will be the first point of contact for customers seeking technical assistance via phone or email. This role requires a unique blend of technical knowledge and outstanding interpersonal skills. Key Responsibilities Provide first-level contact and convey...

  • Service Desk Associate

    4 days ago

    Mentor, United States Softworld, a Kelly Company Full time

    Job Title: Service Desk AssociateJob Location: Mentor OH 44060Onsite Requirements:1-3 years of experience in technical supportExperience providing desktop / desk side support for Windows operating systems (Windows 10)Experience installing software on laptop and/or desktop computersJob Description: The Service Desk Associate is Generally Skilled in all areas...

  • Service Desk Associate

    1 week ago

    Mentor, United States Softworld, a Kelly Company Full time

    Job Title: Service Desk AssociateJob Location: Mentor OH 44060Onsite Requirements:1-3 years of experience in technical supportExperience providing desktop / desk side support for Windows operating systems (Windows 10)Experience installing software on laptop and/or desktop computersJob Description: The Service Desk Associate is Generally Skilled in all areas...

  • Service Desk Associate

    2 weeks ago

    Mentor, United States IMS People Full time

    Job DescriptionJob DescriptionJob SummaryThe main function of a Service Desk Associate is to provide remote computer support to USA and Global facility and home based users. Uses problem recognition, research, isolation and resolutions steps to diagnose hardware, software and business application problems. Performs wireless device support. Monitors and...

  • Service Desk Associate

    1 hour ago

    Mentor, United States HirePower Full time

    Job Description Provide first level Service Desk support to company employees. Provides phone support for end user problems and requests. Diagnose hardware, software and business application problems. Uses appropriate problem recognition, research, isolation and resolution steps. Perform computer hardware and software related repairs. Perform wireless...

  • Service Desk Associate

    5 days ago

    Mentor, United States HirePower Full time

    Job DescriptionProvide first level Service Desk support to company employees.Provides phone support for end user problems and requests.Diagnose hardware, software and business application problems.Uses appropriate problem recognition, research, isolation and resolution steps.Perform computer hardware and software related repairs.Perform wireless device...

  • Service Desk Associate

    5 days ago

    Mentor, United States HirePower Full time

    Job DescriptionProvide first level Service Desk support to company employees.Provides phone support for end user problems and requests.Diagnose hardware, software and business application problems.Uses appropriate problem recognition, research, isolation and resolution steps.Perform computer hardware and software related repairs.Perform wireless device...

  • Information Technology Service Desk

    3 weeks ago

    Mentor, United States Softworld, a Kelly Company Full time

    Kelly Technology is searching for a Service Desk Technician to join our client's team. Top 3 skills: Windows PC hardware set up/troubleshooting, Office 365 administration, Active Directory, and account issues.100% onsite, Monday through Friday, 8:30am-5pmProvides first-level Service Desk support to employees for end-user problems and requests. Provides...

  • Information Technology Service Desk

    2 months ago

    Mentor, United States Softworld, a Kelly Company Full time

    Kelly Technology is searching for a Service Desk Technician to join our client's team. Top 3 skills: Windows PC hardware set up/troubleshooting, Office 365 administration, Active Directory, and account issues.100% onsite, Monday through Friday, 8:30am-5pm Provides first-level Service Desk support to employees for end-user problems and requests. Provides...

  • Information Technology Service Desk

    5 days ago

    Mentor, Ohio, United States Softworld, a Kelly Company Full time

    Kelly Technology is searching for a Service Desk Technician to join our client's team. Top 3 skills: Windows PC hardware set up/troubleshooting, Office 365 administration, Active Directory, and account issues.100% onsite, Monday through Friday, 8:30am-5pmProvides first-level Service Desk support to employees for end-user problems and requests. Provides...

  • Information Technology Service Desk

    3 weeks ago

    Mentor, United States Softworld, a Kelly Company Full time

    Kelly Technology is searching for a Service Desk Technician to join our client's team. Top 3 skills: Windows PC hardware set up/troubleshooting, Office 365 administration, Active Directory, and account issues.100% onsite, Monday through Friday, 8:30am-5pm Provides first-level Service Desk support to employees for end-user problems and requests. Provides...

  • Patient Service Specialist

    4 weeks ago

    Mentor, United States Cleveland Clinic Full time

    Join the Cleveland Clinic team at our Mentor Medical Office Building, where you will work alongside passionate caregivers and provide patient-first healthcare. Cleveland Clinic is recognized as one of the top hospitals in the nation. At Cleveland Clinic, you will work alongside passionate and dedicated caregivers, receive endless support and appreciation,...

  • Patient Service Specialist

    3 weeks ago

    Mentor, United States Cleveland Clinic Full time

    Join the Cleveland Clinic team at our Mentor Medical Office Building, where you will work alongside passionate caregivers and provide patient-first healthcare. Cleveland Clinic is recognized as one of the top hospitals in the nation. At Cleveland Clinic, you will work alongside passionate and dedicated caregivers, receive endless support and appreciation,...

  • Patient Service Specialist

    2 weeks ago

    Mentor, United States Cleveland Clinic Full time

    Our Mentor Hospital is a state-of-the-art facility offering Lake County residents enhanced access to Cleveland Clinic, one of the nation's top healthcare systems. With 4 operating rooms, 34 inpatient care rooms, and a helipad, we are making it easier than ever for our Lake County patients to access high-quality care close to home. Join Cleveland Clinic's...

  • Patient Service Specialist

    4 weeks ago

    Mentor, United States Cleveland Clinic Full time

    At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.We all have the power to help, heal and change lives - beginning with our own. That's the power of the Cleveland Clinic Health...

  • Patient Service Specialist

    4 weeks ago

    Mentor, United States Cleveland Clinic Full time

    Our Mentor Hospital is a state-of-the-art facility offering Lake County residents enhanced access to Cleveland Clinic, one of the nation's top healthcare systems. With 4 operating rooms, 34 inpatient care rooms, and a helipad, we are making it easier than ever for our Lake County patients to access high-quality care close to home. Join Cleveland Clinic's...

  • Mentor CARES Autism Specialist

    1 month ago

    Mentor, United States Educational Service Center of Northeast Ohio Full time

    Position Type: Student Support Services/Moderate to Intense Intervention Specialist Date Posted: 5/15/2024 Location: Mentor Public Schools Date Available: August 2024 Closing Date: Until filled District: ESC - website Mentor Schools CARES Autism Specialist 2024-2025 School Year 94 days To maximize student learning by working with administrators, educational...

  • Mentor CARES Autism Specialist

    1 month ago

    Mentor, United States Educational Service Center of Northeast Ohio Full time

    Position Type: Student Support Services/Moderate to Intense Intervention SpecialistDate Posted: 5/15/2024Location: Mentor Public SchoolsDate Available: August 2024Closing Date: Until filledDistrict: ESC - websiteMentor Schools CARES Autism Specialist 2024-2025 School Year 94 days To maximize student learning by working with administrators, educational...

  • Mentor CARES Autism Specialist

    2 weeks ago

    Mentor, United States Educational Service Center of Northeast Ohio Full time

    Position Type: Student Support Services/Moderate to Intense Intervention Specialist Date Posted: 5/15/2024 Location: Mentor Public Schools Date Available: August 2024 Closing Date: Until filled District: ESC - website Mentor Schools CARES Autism Specialist 2024-2025 School Year 94 days To maximize student learning by working with administrators, educational...

  • Mentor CARES Autism Specialist

    3 weeks ago

    Mentor, United States Educational Service Center of Northeast Ohio Full time

    Position Type: Student Support Services/Moderate to Intense Intervention SpecialistDate Posted: 5/15/2024Location: Mentor Public SchoolsDate Available: August 2024Closing Date: Until filledDistrict: ESC - websiteMentor Schools CARES Autism Specialist 2024-2025 School Year 94 days To maximize student learning by working with administrators, educational...