Receptionist

4 weeks ago

Chino Hills, United States School Portraits by Adams Photography Full time

Portrait Pro Studio (Senior Division of School Portraits by Adams Photography) is now looking for new people to join our seasonal team

This seasonal term will run from June through December of 2024.

Since 2016 Portrait Pro Studio has been providing exciting and memorable senior portrait sessions for students in Southern California. Our studio employees are fun, relational and professional; creating a unique experience for each student while ensuring the highest quality portraits are delivered for every customer. As a dedicated team of customer-oriented professionals, we take pride in our work and we are currently looking for more people to join our seasonal team

Job Summary: The Receptionist is the liaison between our company and its current and potential customers. This role will effectively books appointments, solve customer issues, complaints, and inquiries. In addition, this role manages a high volume of calls and walk in customers while assisting customers with booking their senior session. Managing the front of the Studio to ensure appointments and sessions stay on time is a top priority for this position.

Essential Duties/Responsibilities:

  • Greet clients and customers
  • Check in clients and customers and assist with the check in process
  • Answer a high volume of phone calls
  • Book appointments (senior sessions)
  • Identify customers needs, clarify information, research every issue and provide answers, solutions and/or alternatives.
  • Assist customers in online services, orders, & generate sales that develop into new customers.
  • Build rapport and sustainable relationships and engage customers by going the extra mile
  • Handle all customer complaints respectfully and professionally
  • Seize opportunities to up-sell sessions when they arise
  • Represent the company in a professional manner
  • Keep records of all conversations in our customer database in a comprehensible way
  • Assist in making reminder phone calls and sending reminder emails for appointments
  • Process payments
  • Manage front desk by effectively communicating and coordinating with the Photography to ensure sessions and appointments stay on time
  • File
  • Relay messages to the appropriate team members
  • Support and adhere to the uniform dress code, systems, and procedures, as well as the company Conduct Code, as prescribed in the Employee Guidelines Handbook.
  • Assist with other job responsibilities when necessary

Required Skills/Abilities:

  • Excellent verbal and written communication skills
  • Excellent interpersonal and customer service skills
  • High level of attention to detail
  • Customer focus and adaptability to different personality types
  • Ability to answer a high volume of incoming calls
  • Scheduling experience a plus
  • Strong phone and verbal communication skills along with active listening
  • Able to work as part of a team to carry out business objectives and operational standards
  • Basic computer skills with ability to learn new programs
  • Organized team player
  • Able to multi-task in a fast-paced environment, set priorities and manage time effectively
  • Ability to learn on the job
  • Outgoing, friendly, compassionate personality
  • Ability to work days, nights and occassional weekends
  • Professional demeanor and appearance

Education and Experience:

  • High school diploma or equivalent
  • Minimum two-year experience in Customer Service

Walnut, Diamond Bar, Corona, Eastvale, Chino, Pomona, Ontario, Upland, Covina, Chino Hills, Anaheim Hills

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