Server Support

4 months ago

Baltimore, United States The Ivy Hotel Full time
NO CALLS PLEASE

Server Support - Magdalena

DESCRIPTION AND QUALIFICATIONS

Reporting to the Director of Food & Beverage and Dining Room Manager, the Server Support ensures that service is at all times performed in a professional manner and to the style as specified by heads of the department.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

General:
  • Support colleagues at peak times and to undertake any operational duty which might be reasonably required, to ensure customer expectations are met
  • Undertake any other duties as requested by the Senior Management team, in accordance with the scope and responsibilities of the role
  • Responsible for clearing tables and resetting tables properly
  • Correct handling and covering of food according to hygiene regulations and safety regulations
  • Assist distribution of food in the dining room ensuring that each guest receives the correct item ordered and to their specific qualifications
  • Stock work stations and complete all delegated side work
  • Report for duty punctually and in full uniform according to appearance and grooming standards
Operational Acumen:
  • Ensure that service is at all times performed in a professional manner and to the style as specified by the Director of Food & Beverage and Dining Room Manager
  • Communicate with other restaurant staff and departments
  • Make sure that company policy, vision statement and departmental objectives are followed and utilized at all times
  • Be fully conversant with all hotel products and services
  • Maintain good communication between kitchen and restaurant and other departments on a daily basis re: specials, shortages and special dietary requirements
Supervision:
  • Foster an environment where improvements to products, processes and service are welcomed and encouraged
  • Work to develop team members according to their individual abilities and potential
  • To assist the Director of Food & Beverage in keeping the morale of the team up through social and educational events
  • Take responsibility for service in the area of the restaurant under responsibility during shift
  • Ensure that the restaurant dining areas are maintained to a high standard of cleanliness
Customer Service:
  • Establish and maintain good relationships with all guests and handle complaints, requests and enquiries
  • Act as a brand ambassador for The Ivy / Magdalena and ensure group values are upheld to both external and internal contacts, through appropriate behavior and performance
  • Be fully conversant with all Ivy Hotel products and services
  • Ensure that all guest wishes are met so far as is reasonably possible
  • Collate information and feedback while attending all staff briefings before each service
  • Obtain feedback from guests and to use this to improve service and to pass on such to the Director of Food & Beverage and Dining Room Manager
Health and Safety:
  • Contribute to the formulation and review of risk assessments for the Bar
  • Take responsibility for monitoring and reporting any health and safety issues to the appropriate person
  • Operate safe practices, act as a role model and provide guidance to staff to ensure that their safety and that of guests is protected
  • To be fully aware of the hotel's fire and safety procedures and health and safety regulations
Stock and Inventory:
  • Liaise with the other managers to ensure tight stock control and budgeted margins are achieved.
PHYSICAL DEMANDS
  • Work requires vision to monitor, data entry and frequent standing, walking, bending, stooping, driving and lifting and carrying restaurant stock and food supplies weighing up to 50 pounds
  • May be exposed to hazardous cleaning chemicals and supplies, hot food preparation equipment, smoke, and other hazardous conditions common to commercial food preparation areas
  • May be exposed to individuals under the influence of alcohol. Work is performed in a restaurant and kitchen environment
BENEFITS
  • Paid Vacation and Holidays
  • Medical and Dental Insurance
  • Short and Long Term Disability Insurance
  • Basic and Optional Life Insurance
  • Retirement Savings Plan

The Ivy Hotel is an Equal Opportunity Employer. All employment offers are contingent upon successful completion of a background check, and pre-employment drug test conducted in accordance with applicable federal, state and local laws. The Ivy Hotel is a COVID-19 Vaccinated workforce and employment is contingent upon proof of full vaccination within 30 days of start date.

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