Customer Service Representative III Norfolk,VA
3 weeks ago
Customer Service Representative III Norfolk, VA A DOD SECURITY CLEARANCE IS REQUIRED TO FILL THIS POSITION The Customer Service Representative (CSR) III is a pivotal role within the Contact Center who receives, investigates, and resolves customer inquiries originating from phone, e-fax, email, chat, and other communications channels. The CSR will respond to customers using the customer’s preferred method of communication and do so in a courteous and timely manner. The efficient utilization of various software applications is an essential part of this role, including internal and external websites, telephone systems, CRM applications, and other resources. The CSR will enter applicable supporting information into systems and web forms on an application via computer. All transactions must be conducted accurately, courteously, and in a timely manner. Qualifications: Education: High School Diploma (minimum) Experience: Four (4) years, or three (3) years with an associate's degree, or two (2) years with a bachelor’s degree related experience in customer service and responding to requests for information; contact center experience preferred. Skills & Abilities: Ability to maintain a Secret Clearance Ability to quickly gain rapport with customers, identify customer concerns, and leverage documentation and CRM systems to address customer requests. Knowledge of current CRM systems Knowledge of printer functions, connectivity, and basic printer/scanning troubleshooting. Proficient in both oral and written communication to effectively communicate with others and explain complex actions taken regarding customers’ service requests. Willingness to work under supervision and in a team environment. Experience with documentation using acceptable business methods. Proficient with Microsoft Office programs. Initial skill sets shall be current at the time personnel are brought to the task. Due to the evolving nature of the Customer Relationship Management industry, the government requires the skill level of the staff to remain current with technology. The contractor shall remain trained in current, next generation, and any future COTS technologies used by the Department of the Navy at no additional cost to the Government. #J-18808-Ljbffr
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Customer Service Representative III Norfolk,VA
3 months ago
Norfolk, United States ASP Web Solutions Full timeA DOD SECURITY CLEARANCE IS REQUIRED TO FILL THIS POSITION Customer Service Representative III Norfolk VA The Customer Service Representative (CSR) III is a pivotal role within the Contact Center who receives, investigates and resolves customer inquiries originating from phone, e-fax, email, chat, and other communications channels. The CSR will respond to...
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Customer Service Representative III Norfolk,VA
3 months ago
Norfolk, United States ASP Web Solutions Full timeJob DescriptionJob DescriptionA DOD SECURITY CLEARANCE IS REQUIRED TO FILL THIS POSITIONCustomer Service Representative III Norfolk VAThe Customer Service Representative (CSR) III is a pivotal role within the Contact Center who receives, investigates and resolves customer inquiries originating from phone, e-fax, email, chat, and other communications...
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Night Shift
3 months ago
Norfolk, United States CareerBuilder Full timeA DOD SECURITY CLEARANCE IS REQUIRED TO FILL THIS POSITION Customer Service Representative III Norfolk VA - Night Shift Work only The Customer Service Representative (CSR) III is a pivotal role within the Contact Center who receives, investigates and resolves customer inquiries originating from phone, e-fax, email, chat, and other communications channels....
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Night Shift
3 months ago
Norfolk, United States ASP Web Solutions Full timeJob DescriptionJob DescriptionA DOD SECURITY CLEARANCE IS REQUIRED TO FILL THIS POSITION Customer Service Representative III Norfolk VA - Night Shift Work onlyThe Customer Service Representative (CSR) III is a pivotal role within the Contact Center who receives, investigates and resolves customer inquiries originating from phone, e-fax, email, chat, and...
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Customer Service Representative
5 days ago
Norfolk, Virginia, United States City of Norfolk, VA Full timeAbout the RoleThe City of Norfolk, VA is seeking a highly skilled and customer-focused Account Representative to join our Water Accounts Division.Key Responsibilities:Provide exceptional customer service in a high-volume inbound call center and customer lobby environment.Process and manage customer accounts with accuracy and efficiency.Respond to customer...
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Police Civilian Investigator/Technician
2 days ago
Norfolk, Virginia, United States City of Norfolk, VA Full timeJob SummaryWe are seeking a highly skilled and experienced Police Civilian Investigator/Technician to join our team at the City of Norfolk, VA. As a key member of our Investigative Services Bureau/Detective Division, you will play a critical role in supporting our detectives and supervisors in investigating crimes and providing critical information to aid in...
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Painter I
7 days ago
Norfolk, Virginia, United States City of Norfolk, VA Full timeJob Description:The City of Norfolk, VA is seeking a skilled Painter I to join our team. As a Painter I, you will be responsible for preparing surfaces for painting, performing painting of exterior/interior building components, and repairing masonry surfaces.Key Responsibilities:Prepares surfaces for painting by removing old paint with chemicals, scrapers,...
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Assistant Superintendent
2 weeks ago
Norfolk, United States Norfolk Southern Corp. Full timeRequisition 37798: B6 - Assistant Superintendent - Norfolk, VA A resume helps you stand out to hiring managers and recruiters; your resume communicates your experience and your brand. While it is not required, we encourage you to include an up-to-date resume along with a completed job application to give you the best opportunity to be considered. A...
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Night Shift
3 weeks ago
Norfolk, United States ASP Web Solutions Full timeA DOD SECURITY CLEARANCE IS REQUIRED TO FILL THIS POSITION Customer Service RepresentativeIIINorfolk VA - Night Shift Work only The Customer Service Representative (CSR) III is a pivotal role within the Contact Center who receives, investigates and resolves customer inquiries originating from phone, e-fax, email, chat, and other communications channels. The...
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Library Associate I
7 days ago
Norfolk, Virginia, United States City of Norfolk, VA Full timeAbout the RoleWe are seeking a highly motivated and detail-oriented Library Associate I to join our team at the City of Norfolk, VA. As a key member of our library staff, you will provide exceptional customer service, assist with circulation activities, and perform general reference duties.Key ResponsibilitiesAssist with circulation activities, including...
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Union (Outside) Machinist - Norfolk, VA 2023
2 days ago
Norfolk, United States Norfolk Southern Corp. Full timeRequisition 36416: Union (Outside) Machinist - Norfolk, VA 2023 #LI-CC1 Job Description Inspect, service, repair and maintain diesel locomotives. Primary Responsibilities Perform daily and periodic inspections, servicing, and maintenance on diesel-electric locomotives, including but not limited to performing scheduled and...
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Management Analyst III
2 weeks ago
Norfolk, United States City of Norfolk, VA Full timeThe City of Norfolk is seeking a Management Analyst III to join an exciting opportunity with the new Department of Housing and Community Development. The Department of Housing and Community Development oversees a variety of housing and community deve Management, Analyst, Housing, Department Leader, Project Management, Research, Technology
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Customer Service Representative
3 months ago
Norfolk, United States Performance Collision Centers Full time**Customer Service Representative** November 20, 2020 by **Job Title: Customer Service Representative Location: Norfolk, VA** Performance Collision Centers 2020-11-20 Performance Collision Centers is one of the fastest-growing collision repair company on the east coast. We want to exceed our customers expectations with a simple, worry-free, top-notch...
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Norfolk, United States Hiring Now! Full timeThe General Clerk III position at Military Sealift Command (MSC) in Norfolk is responsible for performing a variety of administrative and clerical tasks to support the smooth and efficient operation of the office. This position requires a high level of attention to detail, exceptional organizational skills, and the ability to work in a fast-paced...
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Agency Service Representative III
3 months ago
Norfolk, United States Anthem Full time**Agency Service Representative III** Location: Norfolk, VA JobFamily: Sales Req #: PS68407 Date Posted: Feb 17, 2022 **Description:** **Description** SHIFT: Day Job SCHEDULE: Full-time **Be part of an extraordinary team** The **Agency Service Representative III** is responsible for providing advanced customer service support to brokers selling company...
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Norfolk, United States United Ground Express Full timeJob Description Part-Time Customer Service Agent Norfolk International Airport (ORF) - Norfolk, VA - ORF00000124 **Description** **Greeting our passengers with a smile** **Caring for Customers** * As a Customer Service Agent, youll make every interaction a positive one * Whether helping with reservations or printing boarding passes, determining alternative...
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Case Management Specialist III
2 weeks ago
Norfolk, Virginia, United States City of Norfolk, VA Full timePosition OverviewThe City of Norfolk is looking for a dedicated Case Management Specialist III to join our Community Services Board. This role is pivotal in providing comprehensive service coordination for children and their families who are engaged in early intervention programs as mandated by federal regulations.Key ResponsibilitiesManage a caseload of...
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Sales Development Representative
2 months ago
Norfolk, United States CMA CGM (America) LLC Full timeID: 540202 Location: Norfolk Va, US Sales Development Representative (SNVO & Reefer) located in Norfolk, VA Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader...
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Travel Nurse Position in Norfolk, VA
19 hours ago
Norfolk, Virginia, United States Bluepipes Full timeJob SummaryWe are seeking an experienced Emergency Room Registered Nurse for a travel nursing assignment in Norfolk, VA.Job DetailsShift: 3x12 hour PMsDuration: 13 weeksPay: Competitive weekly rateAbout the CompanyOur client is a leading healthcare provider in Norfolk, VA, seeking a skilled Emergency Room Registered Nurse to join their...
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Customer Service Representative
2 hours ago
Norfolk, Virginia, United States Thompson Hospitality Full timeAbout the RoleWe are seeking a highly skilled and customer-focused Cashier to join our team at Norfolk State University. As a Cashier, you will be the first point of contact for our valued customers, providing exceptional service and ensuring smooth transactions.Key ResponsibilitiesHandle customer transactions and payments with accuracy and...