Technical Support Engineer, Tableau
4 weeks ago
Role & Responsibilities:
Learn the Tableau products and continue to build technical skills to support global customers with their issues. This will involve debugging, troubleshooting, and taking ownership to see that the issue is fully resolved, including handling customer concerns
Achieve KPI goals consistently such as Productivity, CSAT, TTR
Act as a trusted advisor to the customer on issues related to their Tableau products and infrastructure resulting in high customer satisfaction
Collaborate with different teams such as TAMs, Sales, Ops Admins, Dev, etc. at Tableau to provide a flawless experience for our customers
Identify and improve documentation and processes
Develop and maintain technical expertise in assigned areas of product functionality and apply that expertise effectively to help customers
Review support cases for technical and troubleshooting accuracy
Replicate issues (inhouse)and provide solutions and RCA’s within stipulated time
Make effective use of communication channels such as email, calls and other electronic methods to interact optimally with customers
Required Skills/Experience:
Technical Support experience handling global customers
Solid understanding and demonstrable experience in some of the following areas:
Databases: MS SQL, My SQL, Postgres, Oracle, MSAS, Snowflake, Redshift
Networking: DNS, SSL, Proxies and Load Balancers, Fiddler, Wireshark
Authentication: Active Directory, SAML, Kerberos, OAuth, OpenID
Operating Systems: Windows Server, Linux (Red Hat and Debian), Mac OSX
Virtualization: AWS, Citrix, Azure, VMWare
You do not need previous experience with our product, as we will provide all the support and training needed to develop your knowledge during your onboarding program.
Continuous learning is encouraged and supported through sponsorship of both internal and third-party certifications relevant to your role.
Ability to communicate technical concepts clearly and effectively
Analysis, troubleshooting, and problem-solving expertise
Optimally prioritize and escalate customer issues
Translate product and business requirements quickly and effectively into technical solutions whilst adhering to the agreed specification
Do timely updates of tasks to match the severity levels
Excellent written and verbal communication skills
Effective communication and interpersonal skills to be able to build rapport with people at all levels
The ability to work in teams as well as independently
Take a proactive approach to work without close supervision
Should be patient, persistent, and diligent with good work ethic and Interpersonal Skills
Positive demeanor
Willingness to cover the weekend on-call rotation
#J-18808-Ljbffr
-
Senior Software Engineer
2 months ago
Snowflake, United States TO THE NEW Full timeTranslate business needs to technical specifications Develop and execute complex database queries, Query performance tuning and optimization Design and deploy visualizations and reports for requested projects in analytics platformsMaintain and support data analytics platforms (e.g. Power BI, Tableau etc) Write code to perform the ETL including data cleaning...
-
Databricks Technical Lead
2 months ago
Snowflake, United States CareerBuilder Full timetogaether , onesingle straightforward word with a playful touch representing our mission andprinciples in a concise manner. togaether is a scale-up specialized in buildingmodern data platforms , where raw data is collected (to gather) and transformedinto reliable information. We consider good collaboration (together), bothwithin our organization and in our...
-
Technical Lead
4 weeks ago
Snowflake, United States Canva Full timeJoin the team redefining how the world experiences design. Hey, g'day, mabuhay, kia ora, 你好, hallo, vítejte! Thanks for stopping by. We know job hunting can be a little time-consuming and you're probably keen to find out what's on offer, so we'll get straight to the point. Where and how you can work Our flagship campus is in Sydney. We also have a...
-
Technical Lead
1 week ago
Snowflake, United States Canva Full timeJoin the team redefining how the world experiences design. Hey, g'day, mabuhay, kia ora, 你好, hallo, vítejte! Thanks for stopping by. We know job hunting can be a little time-consuming and you're probably keen to find out what's on offer, so we'll get straight to the point. Where and how you can work Our flagship campus is in Sydney. We also have a...
-
Engineer Senior Consultant
2 weeks ago
Snowflake, United States ExlService Holdings , Inc. Full timeEXL is a global analytics and digital solutions company that partners with clients to improve business outcomes and unlock growth. Bringing together deep domain expertise with robust data, powerful analytics, cloud, and AI, we create agile, scalable solutions and execute complex operations for the world’s leading corporations in industries including...
-
Technical Lead
1 week ago
Snowflake, United States Canva Full timeJoin the team redefining how the world experiences design. Hey, g'day, mabuhay, kia ora, ??, hallo, vtejte! Thanks for stopping by. We know job hunting can be a little time-consuming and you're probably keen to find out what's on offer, so we'll get straight to the point. Where and how you can work Our flagship campus is in Sydney. We also have a campus in...
-
Data Architect
2 weeks ago
Snowflake, United States Seriosgroup Full timeAs a Data Architect within Seriös Group you are integral to the delivery of our client’s Data Solutions, namely cloud data platforms, IoT analytics, data integration and migration projects. You will consider and apply best practice architecture and design principles to our Data Solutions as well as leading and assuring technical delivery, supported by...
-
Data Scientist
2 months ago
Snowflake, United States Mediwhale Full timeMediwhale is a pioneering AI healthcare startup focusing on predicting cardiovascular, renal, and metabolic disease (CVRM) risks using retinal biomarkers. The eye is the only organ where blood vessels are directly visible without invasive procedures, which is our key to unlocking unprecedented insights into human health. Capitalizing on the power of advanced...
-
Software Engineering Manager
2 weeks ago
Snowflake, United States Capital One Financial Corp Full timeSoftware Engineering Manager - Data page is loaded Software Engineering Manager - Data Apply locations Nottingham, Eng time type Full time posted on Posted 2 Days Ago job requisition id R188360 Nottingham Trent House (95002), United Kingdom, Nottingham, NottinghamshireSoftware Engineering Manager - Data About this role It’s an exciting time at Capital One...
-
Software Engineering Manager
2 weeks ago
Snowflake, United States Capital One Financial Corp Full timeSoftware Engineering Manager - Data page is loaded Software Engineering Manager - Data Apply locations Nottingham, Eng time type Full time posted on Posted 2 Days Ago job requisition id R188360 Nottingham Trent House (95002), United Kingdom, Nottingham, NottinghamshireSoftware Engineering Manager - Data About this role It’s an exciting time at Capital One...
-
Technical Product Manager, Enterprise Systems
4 weeks ago
Snowflake, United States Apple Full timeTechnical Product Manager, Enterprise Systems Austin , Texas , United States Software and Services To view your favorites, sign in with your Apple ID. Do you love understanding every detail of how new technologies work? Join the team that serves as Apple’s nerve center, our Information Systems and Technology group. There are countless ways you’ll...
-
Technical Product Manager, Enterprise Systems
2 months ago
Snowflake, United States Apple Full timeTechnical Product Manager, Enterprise Systems Austin , Texas , United States Software and Services To view your favorites, sign in with your Apple ID. Do you love understanding every detail of how new technologies work? Join the team that serves as Apple’s nerve center, our Information Systems and Technology group. There are countless ways you’ll...
-
Technical Product Manager, Enterprise Systems
2 weeks ago
Snowflake, United States Apple Full timeTechnical Product Manager, Enterprise Systems Austin , Texas , United States Software and Services To view your favorites, sign in with your Apple ID. Do you love understanding every detail of how new technologies work? Join the team that serves as Apple’s nerve center, our Information Systems and Technology group. There are countless ways you’ll...
-
Tech Lead
3 weeks ago
Snowflake, United States Updata Partners Full timeDiscover jobs at leading B2B SaaS companies across the globe Improvado is an AI-powered, unified platform designed for marketing teams in medium to large-scale enterprises and agencies, who are looking to automate complex marketing intelligence and reporting to make decisions with ease. Improvado gathers, organizes, and untangles marketing data to deliver...
-
Principal Software Engineer
3 weeks ago
Snowflake, United States Blackwomenintech Full timeJob Description: At Fidelity Ireland we pride ourselves on a culture that allows you to share, collaborate and be yourself in a dynamic workplace. Our team uses a variety of technologies that either use your current skills or build a platform for continuing to grow by learning new technologies and skills. We have a great opportunity for a Principal Software...
-
Solutions Architect
2 weeks ago
Snowflake, United States Nissan Motor Iberica SA Full timeNissan (NMEX,NEdM, NRFS, NRFM y ANZEN) realiza contrataciones con base al cumplimiento del perfil de puesto en la vacante, sin distincin (ni discriminacin por gnero, identidad y/o expresin de gnero, orientacin sexual, ) raza, color, idioma, religin, opinin poltica o de cualquier otra ndole, origen nacional o social, posicin econmica, nacimiento o cualquier...
-
Senior Engineer
3 weeks ago
Snowflake, United States Genpact Full timeGenpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we...
-
Senior Software Engineer, Integrations
3 weeks ago
Snowflake, United States SECODA Full timeSecoda makes the experience of exploring and using data as intuitive, fast, and useful as using Google Search. When hiring, we prioritize candidates who are ambitious, self-starters, and great teammates. We have a deep sense of ownership, and believe every employee should have an impact on Secoda and its mission. We are hiring a Senior Software Engineer,...
-
Senior Engineer, Application Management
3 weeks ago
Snowflake, United States Refinitiv Full timeSenior Engineer, Application Management page is loaded Senior Engineer, Application Management Apply locations IND-BLR-Divyasree Technopolis time type Full time posted on Posted Yesterday job requisition id R0085175 Role Profile The role is to provide application support for the respective production, pre-production, and test functions by Investigating...
-
Senior Software Engineer- Pipeline Engineer
3 weeks ago
Snowflake, United States Hubstaff Full timeOur team is seeking a senior software engineer who will be a core team member for our advertising data platform engineering group. This engineering group focuses on big data infrastructure, operational data, audience solution, inventory forecasting and full funnel measurements as a foundation layer for Client’s addressable Ad Platforms. Basic...