Enterprise Account Manager

3 weeks ago


West Hollywood, United States Criteria Full time

Criteria drives talent success for over 4,500 organizations around the world. Through innovative assessments, video interviewing, and talent management tools, we help companies build more engaged workforces, improve retention, generate more revenue, and increase productivity.

We've been featured on the Inc. 5000’s list of fastest-growing private companies in the U.S. for the last seven years and have been recognized as a Best Place to Work by Inc. and Built in LA. Most importantly, people are at the heart of everything we do. Our mission is to help companies and job candidates connect to do fulfilling, meaningful work together.

POSITION SUMMARY

As an

Enterprise

Account

Manager

at Criteria,

you’ll

drive growth

with existing customers by helping them embrace a

better, more

equitable

way of

identifying,

interviewing

and developing their talent.

You’l

l

unlock

new value

throughout our customers’ business by

leveraging

your consultative sales experience

and

securing

complex deals

. In partnership with others in the revenue,

product

and marketing t

e

ams,

you’ll

help

refine our

value proposition, product lineup and

approach

t

o

growing with existing customers.

The ideal

candidate

possesses

a deep empathy for customer problems and

a

passion for engaging

across

roles and organization

s

within our customers

.

You love the journey of discovering how we might help

them succeed at

recruiting and developing a diverse set

of employees.

REQUIRED

KNOWLEDGE/SKILLS/ABILITIES

To be successful in this role the incumbent will

demonstrate

the following:

8+ years sales experience, preferably in a B2B Enterprise SaaS company and / or in the HR Tech sector

Track record

of managing complex sales cycles and securing strategic deals by understanding customer problems and crafting tailored solutions, leading to annual success in exceeding quota targets of $1M+.

Demonstrated success in

identifying

,

growing

and nurturing relationships at multiple levels within a company, and building consensus amongst disparate stakeholders.

Analytical mindset with the ability to interpret data,

identify

trends and make data-driven decisions to

optimize

sales performance.

Proficiency

in CRM software (e.g., Salesforce, Churn Zero, Gong) and other sales tools for pipeline management, reporting and forecasting.

Highly organized with strong time management skills and the ability to prioritize and manage multiple tasks simultaneously.

Team player who enjoys helping others hone their craft by openly sharing their own successes and failures.

Willingness

to travel 10-20% of the time as needed to meet with customers and attend industry events.

Bilingual in English and Spanish a bonus.

RESPONSIBILITIES

The primary responsibilities of this role include:

Drive revenue growth with existing customers by deploying sophisticated sales strategies that pinpoint expansion opportunities into new orgs or departments, and proactively

identifying

opportunities to upsell and cross-sell.

Build and

maintain

rich relationships with multiple key stakeholders within customer organizations, including executives, decision-

makers

and influencers.

In partnership with a Customer Success Manager, conduct regular business reviews to assess performance, address concerns and

identify

additional

opportunities.

Negotiate contract renewals, pricing adjustments and terms with existing clients to maximize revenue and profitability.

Stay informed of industry trends, competitor activities and market developments in order identify new opportunities and maintain our competitive advantages.

Continuously enhance knowledge of products,

services

and industry best practices to effectively advise and support customers in achieving their business

objectives

.

Inform product roadmaps and features by gathering customer feedback and conveying market needs that can strengthen our value proposition and enhance our customers’ experience.

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