QA - Compliance Manager - Region 2

POSITION : QA - Compliance Manager - Region 2
LOCATION : Based out of Visalia, CA
ANNUAL SALARY :$90,000 annually
HOURS :8 Hour shift

COME JOIN OUR TEAMDo you have a passion for providing quality support to individuals with special needs? Do you thrive on helping others build/reach their goals in a positive, life-enriching environment? Then we'd love for you to apply

• Medical, Vision and Dental Insurance offered
• Paid Time Off (PTO)
• Company Perks and Discounts
• NEW ON-DEMAND PAY

Here is what you will do:

The Compliance Manager is responsible for the evaluation, oversight, and follow-up of program effectiveness for all existing Redwood FCN programs including Independent Living Option (Residential, ILS, SLS), Employment and Educational Options (Site/Community Based Day, PAS, CIT) and transportation in the Region 2 Operations territory covering Northern, Central, and parts of Southern California. The Compliance Manager works with the Director of Compliance and Training to ensure all Region 2 programs are functioning within state law, federal law and applicable regulations while operating from a Person-Centered manner. This position is also responsible for assisting the Director of Compliance and Training in driving the initiatives related to HCBS Final Rule Compliance as well as Person-Centered Thinking practices for Region 2 IDD operations.

The Compliance Manager supervises the technical assistance, training, audit preparation, remediatory, and internal reviews undertaken by Quality Assurance Specialists and Trainers operating out of CA Region 2. The Compliance Manager reports directly to the Director of Training and Compliance on any performance challenges and achievements experienced by the quality assurance team operating in support of CA Region 2 operations.

The Compliance Manager works with the Director of Compliance and Training as well asthe Director of Learning and Development on directing the planning, design, and implementation of training programs in CA Region 2. The Compliance Manager is responsible for assessing and identifying the company's training needs, maintaining a consistent culture of learning, and managing and directing employee training in CA Region 2.

Knowledge, Skills and Abilities:

Knowledge Required:Knowledge of state law, federal laws and applicable state regulations, specifically Title 17 and 22 as well as laws in Washington state, Arizona, Nevada and additional states as the company grows. Fundamental understanding of the Lanterman Act, regional center, state specific regulatory service delivery systems, and various licensing protocols. General knowledge of the variety of services available to support all members of Redwood FCN.Understanding of and ability to coach/mentor program leaders as it relates to Person Centered Planning (PCP), Person Centered Thinking (PCT) service delivery and on-going program effectiveness.
Working knowledge of developmental disabilities, mental health diagnoses, forensic and substance abuse involvement. Awareness of the key principles of Behavior (Specifically Applied Behavioral Analysis (ABA).

Skills and Abilities Required:

• Develop and implement goals, objectives, policies, procedures, work standards, and internal controls.
• Analyze complex issues related to service, evaluate solutions and implement effective corrective actions.
• Select, motivate, and evaluate staff, and provide for their training and professional development.
• Prepare clear and concise reports, correspondence, and other written materials.
• Communicate effectively in writing, verbally, and with others to assimilate, understand, and convey information, in a manner consistent with target audience.
• Organize your own work, set priorities, meet critical deadlines, and follow-up on assignments with a minimum of direction.
• Work in a safe manner modeling correct safety practices and procedures.
• Maintain confidentiality regarding sensitive information.
• Ability to take PCP concepts and assist programs in applying them for enriching all members of Redwood FCN lives.
• Build and sustain internal and external relationships.
• Coach and mentor Redwood FCN leadership and operational staff on quality assurance and continuous quality improvement.
• A firm understanding of Redwood FCN philosophy and service expectations.
• Leverage technology for tracking and reporting data related to quality outcome measures, compliance, and facility maintenance.
• Plan, organize, administer, and coordinate a variety of projects.
  
  

Education and Experience:

Minimum Education:

• Bachelors degree in psychology, sociology and/or relatedpreferred

Minimum Experience:

• Five-Five (5) years minimum combined job experience in management and/or quality assuranceif education experience is not completed.
• Demonstrated knowledge of compliance monitoring and operating practice development to comply with federal, state, and local laws and mandates.
• Demonstrate knowledge of electronic service records and data management processes.
• Experience developing training curriculum with large scale delivery.

Essential Functions:

• Monitor company operations and ensure employees and business practices comply with regulatory and legal requirements in CA Region 2;
• Identify potential risks and opportunities within the organization and its environment to protect business interests.
• Identify, recruit, train and develop a talented team of professionals to oversee quality assurance and training in specific geographical areas.
• Collaborate with management to assess ongoing and future training and development needs as well as the effectiveness of established programs.
• Develop training materials for leadership and frontline staff.
• Collaborate training and implementation of quality assurance and improvement measurements.
• Track and evaluate program effectiveness for all Redwood FCN services.
• Ensure all programs/services follow Redwood FCN principles.
• Performs other related duties and assignments as required, which may extend beyond the Quality Assurance and Training department.
• Track and communicate regulatory mandates and changes.

Physical Requirements:

The Director of Compliance and Training typically works in an office environment with occasional work in the field with travel to remote locations.

Frequent standing, sitting, twisting, reaching, walking, driving, fingering, grasping, talking, hearing and repetitive motions are required. Occasional lifting of 25 pounds, bending, stooping, squatting, pushing, pulling, traveling, kneeling and crouching are required.

Other Requirements

This position will require a valid California Drivers License and current vehicle insurance. Candidate must successfully pass all pre-employment requirements, including but not limited to background check, physical, etc.