Transfer Center Communication Specialist

4 weeks ago

Bend, United States St. Charles Health System Full time

Typical pay range: $22.57 - $31.60

ST. CHARLES HEALTH SYSTEM

JOB DESCRIPTION

TITLE: Communication Specialist

REPORTS TO POSITION: Assistant Manager Transfer and Dispatch

DEPARTMENT: Transfer and Dispatch Center

DATE LAST REVIEWED: September 25, 2020

OUR VISION: Creating America's healthiest community, together

OUR MISSION: In the spirit of love and compassion, better health, better care, better value

OUR VALUES: Accountability, Caring and Teamwork

DEPARTMENT SUMMARY: This department is based on the St. Charles Health Care Bend campus and includes several teams that are located together in a workspace that facilitates cross-team support and collaboration system-wide. These teams include the Transfer Center and Central Communications who are co-located with their partners in the Bend House Supervisor Role. Additionally, this department facilitates several critical operations, communication, and facilities functions related to security, safety, and disaster preparedness.

POSITION OVERVIEW: The Communication Specialist provides professional and timely assistance for all callers to the St. Charles Health System Transfer and Dispatch Center. First point of contact for, and coordinates all, consultation, referral, direct admits and/or transfer requests into and out of all four hospitals and efficiently processes transportation requests via various partners. . This position does not directly supervise other caregivers.

ESSENTIAL FUNCTIONS AND DUTIES:

Follows all procedures, policies, and standards of practice..

Receives and coordinates all phones calls from other medical facilities within and outside our health system to make or complete arrangements for transferring patients.

Receives and coordinates all phones calls from local clinics within our health system to have patients directly admitted.

Complies with COBRA transfer laws and consults with appropriate medical staff as necessary for identification of accepting physician for transferring patients.

Participates in bed control activities; notifies house supervisor, hospital departments and admitting of pending admissions, by inititaing bed requests.

Enters complete patient information in the appropriate system(s) and in compliance with hospital and regulatory requirements.

Accurately creates patient accounts in EHR as defined in standard work.

Communicates with physicians and and/or physician office staff to facilitate direct, same day admissions.

Provides admitting information to physicians and their offices upon request.

Accurately enters and updates physician call schedules for emergent after hours and weekend changes.

Maintains accurate record hospital account.

Responsible for rapid and accurate initiation of emergency response for prioity code responses such as Heart 1, Stroke 1, Stoke alert, Trauma, and Mass Causualty events, additional codes as assigned.

Responsible for rapid notification to appropriate facility and teams when there is an incoming medical helicopter.

Functions as patient advocate, responding to their request and locating a nurse.

Provides accurate and timely telephone connections for all external and internal operator assisted calls.

Functions as main communicator during all hospital codes.

Accurately uses all computer software to ensure callers goes to the right place the first time.

Manages confidential patient information according to patient privacy guidelines..

Supports the vision, mission and values of the organization in all respects.

Supports Value Improvement Practice (VIP- Lean) principles of continuous improvement with energy and enthusiasm, functioning as a champion of change.

Provides and maintains a safe environment for caregivers, patients and guests.

Delivers customer service and/or patient care in a manner that promotes goodwill, is timely, efficient and accurate.

Conducts all activities with the highest standards of professionalism and confidentiality. Complies with all applicable laws, regulations, policies and procedures, supporting the organization's corporate integrity efforts by acting in an ethical and appropriate manner, reporting known or suspected violation of applicable rules, and cooperating fully with all organizational investigations and proceedings.

May perform additional duties of similar complexity within the organization, as required or assigned.

EDUCATION:

Required: High school diploma or GED.

Preferred: N/A

LICENSURE/CERTIFICATION/REGISTRATION:

Required: N/A

Preferred: N/A

EXPERIENCE:

Required: One year experience working in fast-paced customer service or patient-facing role.

Preferred: Medical office and/or multi-line phone experience.

Medical experience, such as Emergency Medical Technician, Emergency Medical Dispatch, or Certified Flight Communicator

PERSONAL PROTECTIVE EQUIPMENT:

Must be able to wear appropriate Personal Protective Equipment (PPE) required to perform the job safely.

ADDITIONAL POSITION INFORMATION:

Skills:

Must have excellent communication skills and ability to interact with a diverse population and professionally represent St. Charles Health System.

Ability to effectively interact and communicate with all levels within St. Charles Health System and external customers/clients/potential employees.

Strong teamwork and collaborative skills.

Ability to work under pressure in a fast-paced environment.

Ability to multi-task and work independently.

Attention to detail.

Excellent organizational skills, written and oral communication and customer service skills, particularly in dealing with stressful personal interactions.

Strong analytical, problem solving and decision making skills.

Excellent organizational and multi-tasking skills.

Basic to intermediate ability and experience in computer applications, specifically electronic medical records system and MS Office.

Ability to learn the geographic area within the introductory period.

PHYSICAL REQUIREMENTS

Continually (75% or more): Use of clear and audible speaking voice and the ability to hear normal speech level.

Frequently (50%): Sitting, standing, walking, lifting 1-10 pounds, keyboard operation.

Occasionally (25%): Bending, climbing stairs, reaching overhead, carrying/pushing or pulling 1-10 pounds, grasping/squeezing.

Rarely (10%): Stooping/kneeling/crouching, lifting, carrying, pushing or pulling 11-15 pounds, operation of a motor vehicle.

Never (0%): Climbing ladder/step-stool, lifting/carrying/pushing or pulling 25-50 pounds, ability to hear whispered speech level.

Exposure to Elemental Factors

Never (0%): Heat, cold, wet/slippery area, noise, dust, vibration, chemical solution, uneven surface.

Blood-Borne Pathogen (BBP) Exposure Category

No Risk for Exposure to BBP

Schedule Weekly Hours:
36

Caregiver Type:
Regular

Shift:
Third Shift (United States of America)

Is Exempt Position?
No

Job Family:
SPECIALIST TRANSFER CENTER

Scheduled Days of the Week:
Variable; includes every other weekend and holidays

Shift Start & End Time:
18:30 - 07:00

  • Transfer Center Communication Specialist

    1 day ago

    Bend, United States St. Charles Health System Full time

    Typical pay range: $22.57 - $31.60 ST. CHARLES HEALTH SYSTEM JOB DESCRIPTION TITLE: Communication Specialist REPORTS TO POSITION: Assistant Manager Transfer and Dispatch DEPARTMENT: Transfer and Dispatch Center DATE LAST REVIEWED: September 25, 2020 OUR VISION: Creating America's healthiest community, together OUR MISSION: In the spirit of love and...

  • Physician - Total Joint

    3 days ago

    Bend, United States The Center Full time

    The Center is a physician owned, professionally managed, independent medical practice with approximately 50 providers. Our local hospital is a busy Level II facility and the position includes a partnership opportunity with the practice as well as potential for ownership in a successful ambulatory surgery center.We offer a competitive base salary, a...

  • Physician - Total Joint

    2 weeks ago

    Bend, United States The Center Full time

    The Center is a physician owned, professionally managed, independent medical practice with approximately 50 providers. Our local hospital is a busy Level II facility and the position includes a partnership opportunity with the practice as well as potential for ownership in a successful ambulatory surgery center.We offer a competitive base salary, a...

  • Scheduling Specialist

    3 weeks ago

    Bend, United States St. Charles Health System Full time

    Typical pay range: $21.12 - $28.51 hourly, varies on experience. Cancer Services - Bend, Oregon ST. CHARLES HEALTH SYSTEM JOB DESCRIPTION TITLE: Cancer Center Scheduling Specialist REPORTS TO POSITION: Cancer Center Operations Manager DEPARTMENT: St. Charles Cancer Center DATE LAST REVIEWED: February 2022 OUR VISION: Creating America's healthiest...

  • Scheduling Specialist

    1 week ago

    Bend, United States St. Charles Health System Full time

    Typical pay range: $21.12 - $26.66 Medical Oncology - Bend, Oregon ST. CHARLES HEALTH SYSTEM JOB DESCRIPTION TITLE: Cancer Center Scheduling Specialist REPORTS TO POSITION: Cancer Center Operations Manager DEPARTMENT: St. Charles Cancer Center DATE LAST REVIEWED: February 2022 OUR VISION: Creating America's healthiest community, together OUR MISSION: In...

  • Purchasing Specialist

    1 month ago

    South Bend, United States Tri-Pac Inc Full time

    **Purchasing **Specialist** Tri-Pac, Inc. a contract development and manufacturing company (CDMO) specializing in liquid and aerosol filling for personal care and pharmaceutical marketers, is seeking an experience **Purchasing Specialist **for immediate addition to our fast-growing team. Seeking an analytical, strategic thinker with great interpersonal...

  • Language Access Specialist

    2 days ago

    Bend, United States Mosaik Medical Full time

    Mosaic Community Health prides itself on being an innovative health system that pioneers unique and creative ways to provide and improve patient access to health care. Since our founding in 2002 we have proudly served insured and uninsured patients regardless of age, ethnicity, or income. We focus on a holistic approach to patient care by incorporating...

  • Language Access Specialist

    15 hours ago

    Bend, United States Mosaik Medical Full time

    Mosaic Community Health prides itself on being an innovative health system that pioneers unique and creative ways to provide and improve patient access to health care. Since our founding in 2002 we have proudly served insured and uninsured patients regardless of age, ethnicity, or income. We focus on a holistic approach to patient care by incorporating...

  • Intake Specialist

    4 weeks ago

    South Bend, United States Indiana Health Centers, Inc. Full time

    Job DescriptionJob DescriptionDescription:Indiana Health Centers, Inc. (IHC) is a mission-driven organization that has been providing high-quality, affordable healthcare to underserved and uninsured populations since 1977. At IHC, a Federally Qualified Health Center, we specialize in integrated care which means having access to essential services to meet the...

  • Purchasing Specialist

    3 weeks ago

    South Bend, United States Tri Pac, Inc. Full time

    Purchasing Specialist Tri-Pac, Inc. a contract development and manufacturing company (CDMO) specializing in liquid and aerosol filling for personal care and pharmaceutical marketers, is seeking an experience Purchasing Specialist for immediate addition to our fast-growing team. Job Description Seeking an analytical, strategic thinker with great...

  • Purchasing Specialist

    13 hours ago

    South Bend, United States Tri Pac, Inc. Full time

                                                           Purchasing Specialist Tri-Pac, Inc. a contract development and manufacturing company (CDMO) specializing in liquid and aerosol filling for personal care and pharmaceutical marketers, is seeking an experience Purchasing Specialist for immediate addition to our fast-growing...

  • Customer Support Specialist

    2 days ago

    Bend, United States Epic Aircraft Full time

    Job DescriptionJob DescriptionWHO WE AREEpic Aircraft, based in beautiful Bend, Oregon, is the leading designer and manufacturer of high-performance, all composite, six-seat single-engine turboprop aircraft. We're seeking talented and creative individuals who are interested in pursuing a career in the aerospace and/or composite technology industries.WHAT...

  • Purchasing Specialist

    3 weeks ago

    South Bend, United States Tri-Pac Inc Full time

    Job DescriptionJob Description                                                       Purchasing SpecialistTri-Pac, Inc. a contract development and manufacturing company (CDMO) specializing in liquid and aerosol filling for personal care and pharmaceutical marketers, is seeking an experience Purchasing Specialist for immediate...

  • Community Health Worker

    2 weeks ago

    Bend, United States Mosaik Medical Full time

    Mosaic Community Health prides itself on being an innovative health system that pioneers unique and creative ways to provide and improve patient access to health care. Since our founding in 2002 we have proudly served insured and uninsured patients regardless of age, ethnicity, or income. We focus on a holistic approach to patient care by incorporating...

  • Nurse Informatics Specialist

    7 days ago

    Bend, United States Mosaik Medical Full time

    Mosaic Community Health prides itself on being an innovative health system that pioneers unique and creative ways to provide and improve patient access to health care. Since our founding in 2002 we have proudly served insured and uninsured patients regardless of age, ethnicity, or income. We focus on a holistic approach to patient care by incorporating...

  • Nurse Informatics Specialist

    3 weeks ago

    Bend, United States Mosaik Medical Full time

    Mosaic Community Health prides itself on being an innovative health system that pioneers unique and creative ways to provide and improve patient access to health care. Since our founding in 2002 we have proudly served insured and uninsured patients regardless of age, ethnicity, or income. We focus on a holistic approach to patient care by incorporating...

  • Trust Specialist

    5 days ago

    Bend, United States Mid Oregon Credit Union Full time

    Job DescriptionJob DescriptionPOSITION: Trust SpecialistPRIMARY FUNCTION: Responsible for managing and quality control of trust accounts for credit union members. Responsible for all aspects of IRA administration. Maintains accurate records and ensures compliance with all relevant laws and regulations. Provides direct guidance and support to credit union...

  • Ar Specialist/eligibility Coordinator

    7 days ago

    South Bend, United States Healthwin Specialized Care Full time

    **Accounts Receivable Specialist** **Healthwin is seeking a full-time AR Specialist / Eligibility Coordinator** **Required**: - **Experience in long-term care billing, including**: - **Medicare** - **Medicare Advantage** - **Medicaid** - **Commercial Insurance** **A Must**: - **Strong communication skills** - **Strong written skills** - **Ability to...

  • Accounting Specialist

    1 month ago

    South Bend, United States Tri-Pac Inc Full time

    **Accounting Specialist** **Tri-Pac, Inc.** a contract development and manufacturing company (CDMO) specializing in liquid and aerosol filling for personal care and pharmaceutical marketers, is seeking an experienced** Accounting Specialist **for immediate addition to our fast growing team. The accounting specialist possesses strong accounting, analytical...

  • Physician Post-Acute Care Internal Medicine Specialist

    7 days ago

    Bend, United States St. Charles Health System Full time

    ST. CHARLES HEALTH SYSTEM JOB DESCRIPTION TITLE: Post-Acute Care Internal Medicine Specialist Physician REPORTS TO POSITION: Clinical Division Director DEPARTMENT: St Charles Post-Acute Care DATE LAST REVIEWED: January 12, 2024 OUR VISION: Creating America's healthiest community, together OUR MISSION: In the spirit of love and compassion, better health,...