Customer Service Lead

2 weeks ago

Elgin, United States MOD Pizza Full time

MOD Restaurants make pizza to serve people, to contribute to a world that works for and includes everyone. We believe companies can and should be a force for good in the lives of the people they employ and the communities they serve.

Because at MOD we don't just make pizzas. We make pizzas that make the world a better place - a world where doing the right thing has far-reaching ripples, where people are at the heart of every decision and were pizza powers possibility.

Compensation: $16.00 / hour + an incredible tip share program. Our Restaurant Shift Supervisors average almost $4/hour in tip earnings

Restaurant Captains - Shift Supervisors are also eligible for:

  • Paid sick time
  • Paid Vacation
  • FREE pizza and salad, and beverages
  • Pet insurance
  • Discounted gym membership
  • Free counseling sessions
  • Medical/dental/vision/basic life/disability
  • 401(k) retirement
Summary

As a part of our Restaurants Leadership team, Shift Supervisors direct the Squad Crew to deliver amazing pizzas and salads to our guests with radical style and personalization. You set the example of what it means to serve, what it means to create a place and platform were everyone can experience pizza that is personal.

You will lead the making of pizzas for the veggie pilers, the pepperoni perfectionists, and the plant-based pioneers. Pizzas built for the carb cutters and the culinary experimentalist. Together we're creating an experience were pizza is personal, and everyone belongs.

Over 70% of MOD Leaders are promoted internally. When we say everyone belongs it means support our employees reaching for what's possible. United by a love of great food and good mentorship, our Squad helps each other get to where they are going.

Because at MOD; ALL PIZZAS ARE WELCOME

Key Responsibilities
  • Be an example of MOD values and behaviors and exemplify a service mindset through effective leadership
  • Help create a MOD vibe that our customers expect
  • Coach Shift Supervisors to keep the energy high and create a positive vibe on the shift
  • Demonstrate, train and coach Squad in all methods for accomplishing store tasks
  • Demonstrate knowledge of all Operational Standards and resources
  • Partner with General Manager to engage the board community of our restaurant
Required Qualifications
  • Minimum of 1 year of customer service or restaurant leadership
  • Experience successfully leading, coaching, training, and motivating front line employees
  • Ability to think strategically and act tactically
  • Ability to stay calm and focused in busy restaurant operations
  • Must be at least 18 years old


At our table, everyone has a place. Explore your inner pizza enthusiast and feel right at home. Apply today to work in a restaurant that is a movement.
This job posting is not intended to be exhaustive. Other related duties may be assigned to meet the ongoing needs of the organization. At MOD, we believe in creating a world that works for and includes everyone. To request a reasonable accommodation to complete an application, job interview, and/or to otherwise participate in the hiring process, please contact applicantADA@modpizza.com. MOD is a fair chance employer. Los Angeles County qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Stories From The Journey

Nearest Major Market: Elgin
Nearest Secondary Market: Chicago
Job Segment: Chef, Culinary, Food Service, Operations, Hospitality

  • Customer Service Lead

    2 weeks ago

    Elgin, Illinois, United States Circle K Full time

    Customer Service Representative Job DescriptionWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our store team, you will be responsible for providing exceptional customer service, managing store operations, and leading a team of employees.Key Responsibilities:Provide...

  • Customer Service Team Lead

    15 hours ago

    Elgin, Illinois, United States Circle K Full time

    Customer Service Representative Job DescriptionWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our sales team, you will be responsible for providing exceptional customer service, selling products, and maintaining a positive store environment.Key...

  • Customer Service Representative

    2 hours ago

    Elgin, United States Taylor Maciaszek - State Farm Agent Full time

    Job OverviewAre you a customer-focused individual with a passion for sales? Do you enjoy working with the public and building strong relationships? If so, consider joining our team as a Customer Service Representative at Taylor Maciaszek - State Farm Agent.As a Customer Service Representative, you will be responsible for establishing and maintaining customer...

  • Customer Service Representative

    4 weeks ago

    Elgin, South Carolina, United States Domino's Pizza LLC Full time

    Domino's Pizza LLC: Customer Service RepresentativeWe are seeking a skilled Customer Service Representative to join our team at Domino's Pizza LLC. As a key member of our front-of-house team, you will be responsible for providing exceptional customer service and ensuring a positive experience for our guests.Key Responsibilities:Greet customers and provide a...

  • Customer Service Representative

    1 day ago

    Elgin, South Carolina, United States Domino's Pizza LLC Full time

    Company DescriptionDomino's Pizza LLC is a leading pizza delivery company with a commitment to quality and customer satisfaction.Job DescriptionWe are seeking a Customer Service Representative to join our team. As a CSR, you will be responsible for providing excellent customer service, answering phone calls, and performing various tasks to ensure a positive...

  • Customer Service Representative

    1 month ago

    Elgin, Illinois, United States Sedgwick Full time

    About the RoleSedgwick is seeking a highly skilled and dedicated Service Center Associate to join our team. As a key member of our customer service team, you will play a critical role in ensuring that our customers receive exceptional service and support.Key ResponsibilitiesAssign new claims to the appropriate claims handler, ensuring timely and accurate...

  • Customer Service Manager

    4 weeks ago

    Elgin, Illinois, United States Binny's Beverage Depot Full time

    Job SummaryThe Customer Service Manager at Binny's Beverage Depot is responsible for leading the customer service team to deliver exceptional customer experiences. This role requires strong leadership and communication skills to motivate and inspire the team to achieve store goals.Main ResponsibilitiesLead the customer service team to consistently create a...

  • Customer Service Representative

    4 weeks ago

    Elgin, Illinois, United States Wcnorthwest Full time

    About the Role:We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Waste Connections in Elgin, IL.Job Summary:The Customer Service Representative will be responsible for providing exceptional customer service to our clients, resolving issues and concerns in a timely and professional manner.Key...

  • Customer Service Representative

    1 month ago

    Elgin, Illinois, United States Sedgwick Full time

    About the RoleSedgwick is seeking a highly skilled and customer-focused Service Center Associate to join our team. As a key member of our Customer Service Team, you will play a critical role in ensuring that our customers receive exceptional service and support.Key ResponsibilitiesAssign new claims to the appropriate claims handler, ensuring timely and...

  • Customer Service Representative

    1 month ago

    Elgin, Illinois, United States Sedgwick Full time

    About the Role:Sedgwick is seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our Service Center, you will play a critical role in expediting the claims application process, ensuring accurate case assignment, and providing exceptional customer service.Key Responsibilities:Assign new claims to...

  • Customer Service Associate

    15 hours ago

    Elgin, United States Mizrain Yeverino - State Farm Agent Full time

    Insurance Career OpportunityWe are seeking a dynamic and customer-focused individual to join our team as a Customer Service Representative. As a key member of our agency, you will play a vital role in helping clients discover their insurance needs and providing exceptional service.Responsibilities:Establish and maintain strong customer relationships through...

  • Customer Service/ Keyholder

    3 months ago

    Elgin, United States CubeSmart Full time

    **Customer Service/ Keyholder** CAROUSEL_PARAGRAPH * Elgin, Illinois * Customer Service/Retail * 14242 ** Share Job** ** Job Description** **Overview** **At CubeSmart, our culture makes the difference. When we say its whats *inside* that counts, we are saying you count** **Responsibilities** **What CubeSmart offers:** NON-TRADITIONAL HOURS COMPETITIVE...

  • Customer Service Ambassador

    2 weeks ago

    Elgin, Illinois, United States Oportun Full time

    About OportunOportun is a mission-driven fintech that empowers its 2.0 million members to achieve their financial goals. With a focus on responsible and affordable credit, Oportun has provided over $16.6 billion in loans and saved its members over $2.4 billion in interest and fees.Working at OportunOportun fosters a diverse, equitable, and inclusive culture...

  • Bilingual Customer Service Representative

    4 weeks ago

    Elgin, United States Kemper Full time

    Kemper is one of the nations leading specialized insurers. Our success is a direct reflection of the talented and diverse people who make a positive difference in the lives of our customers every day. We believe a high-performing culture, valuable o Customer Service Representative, Customer Service, Bilingual, Insurance Sales, Representative, Retail

  • Insurance Customer Service Representative

    20 hours ago

    Elgin, Illinois, United States Mizrain Yeverino - State Farm Agent Full time

    Job OverviewMizrain Yeverino - State Farm Agent is a leading insurance company seeking a talented and bilingual individual to join our team as a Receptionist - State Farm Agent Team Member. As a key point of contact for our diverse client base, you will play a crucial role in providing exceptional service and support.Key ResponsibilitiesAssist bilingual...

  • Customer Service Ambassador

    1 day ago

    Elgin, Nebraska, United States Family Dollar Full time

    Customer Service RepresentativeAt Family Dollar, we're committed to providing exceptional customer service to our customers. As a Customer Service Representative, you will be responsible for creating a positive shopping experience by greeting customers, assisting with merchandise selection, and completing cash register transactions with accuracy and...

  • Service Delivery Lead

    2 days ago

    Elgin, Illinois, United States J. Schneeberger Corp Full time

    Service ManagerAt J. Schneeberger Corp, we are seeking a highly skilled Service Manager to join our team. As a Service Manager, you will play a critical role in supporting our service technicians and customers with repair questions and technical inquiries. Your expertise will be essential in training service technicians and customers on maintenance...

  • Customer Service Apprenticeship

    3 months ago

    Elgin, United States Travis Perkins plc Full time

    You are here: > > Customer Service Apprenticeship * **Customer Service Apprenticeship** * Business: Travis Perkins * Sector: Apprenticeships * Location: Elgin, Moray * Salary: Competitive+benefits * Hours of work: 44.5 * Position type: Permanent * Job type: Full Time * Date posted: 28-Jun-2021 * Job reference: 33260 ** Job Description** Were looking...

  • Customer Service Representative

    2 weeks ago

    Elgin, Illinois, United States Sedgwick Full time

    Customer Service AssociateSedgwick is committed to providing exceptional customer service, and we're looking for a talented individual to join our team as a Customer Service Associate. As a key member of our customer service team, you will be responsible for expediting the claims application process, ensuring correct case assignment, and acting as a customer...

  • Customer Service Liaison

    1 day ago

    Elgin, Texas, United States State Farm Insurance Full time

    Customer Service RepresentativeAt State Farm Insurance, we're looking for a skilled Customer Service Representative to join our team. As a key member of our customer service team, you'll play a vital role in ensuring our customers receive exceptional service and support.Key Responsibilities:Assist customers with inquiries, complaints, and policy changes in a...