Customer Service Manager

3 days ago


Elgin, Illinois, United States Binny's Beverage Depot Full time

Job Summary

The Customer Service Manager at Binny's Beverage Depot is responsible for leading the customer service team to deliver exceptional customer experiences. This role requires strong leadership and communication skills to motivate and inspire the team to achieve store goals.

Main Responsibilities

  • Lead the customer service team to consistently create a welcoming environment for customers and respond to their inquiries and needs.
  • Observe and provide feedback to staff on customer engagement and interactions to improve the customer experience.
  • Develop and implement action plans to improve performance using company tools and data.
  • Communicate regularly with the General Manager and Assistant Manager to discuss strengths, opportunities, and trends in business to increase sales.
  • Provide direction, support, and ongoing feedback to staff members to improve their performance.
  • Assist in the hiring process to ensure open positions are filled and staff members are developed to meet business needs.
  • Ensure company standards are met for store and associate appearance.
  • Assist with planning and adjusting schedules to maximize sales and ensure payroll expectations are followed.
  • Plan, coordinate, and execute all merchandising and sales promotions in a timely manner.

Requirements

  • Must be 21 years of age.
  • 1-2 years retail management experience with supervisory and training/coaching skills.
  • Full-time employment with ability to work evenings, weekends, and holidays as scheduled.
  • Ability to develop constructive and effective relationships with staff and customers.
  • Strong organizational and time management skills with ability to multitask and attention to detail.
  • Ability to operate business machines and electronic devices.
  • Ability to count cash and make change accurately.
  • Ability to repeatedly lift 40-50 pounds and stand/walk for extended periods.

Benefits

Binny's Beverage Depot offers a comprehensive benefits package including medical and dental insurance, an FSA plan, a 401(k) plan, educational reimbursement, PTO time, paid sick time, paid parental leave, paid holidays, and an employee discount.



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