Call Center Representative
7 months ago
Job Type
Full-time
Description
Department: Clinical Services
We are looking for a Call Center Representative that will be the liaison between the clinic staff and our current and potential patients. The successful candidate will be able to accept ownership for effectively solving patient issues , complaints and inquiries; keeping patient satisfaction at the core of every decision and behavior.
Responsibilities:
- Manage large amounts of inbound and outbound calls in a timely manner
- Follow communication "scripts" when handling different topics
- Communicate directly with providers and clinic staff in order to facilitate resolutions for our patients
- Identify patients' needs, clarify information, research every issue and provide solutions and/or alternatives
- Build sustainable relationships and engage patients by taking the extra mile
- Meet personal/team qualitative and quantitative targets
- Track and identify barriers and issues as they arise
- Other duties as assigned
- Previous experience in a customer support role, preferred
- Strong phone and verbal communication skills along with active listening
- Patient focus and adaptability to different personality types
- Ability to multi-task, set priorities and manage time effectively
- High school degree
*HCCH provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, HCCH complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
HCCH conducts background checks on all final candidates. Employment is contingent upon a clear background check or approval of the CEO.
Salary Description
$15-$18
-
Guitar Center | Luthier
4 weeks ago
boone, United States Guitar Center Full timeLuthier - Guitar Center at Guitar Center summary: The Luthier at Guitar Center is responsible for providing maintenance and repair services on customer-owned instruments, ensuring a high level of craftsmanship. This role emphasizes exceptional customer service skills, initiative in identifying opportunities for improvement, and foundational product...
-
Guitar Center | Guitar Repair Tech
4 days ago
boone, United States Guitar Center Full timeGuitar Repair Tech - Guitar Center at Guitar Center summary: As a Guitar Repair Technician at Guitar Center, you will perform maintenance and repair services on customer-owned instruments while providing a positive customer experience. The role involves ensuring customer satisfaction through quality craftsmanship and training on product knowledge and...
-
Luthier - Guitar Center
1 month ago
boone, United States Guitar Center Full timePay Rate: $14.42/hr - $27.44/hr plus commission depending on background and experience.The job posting is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any specific employee, which is always dependent on actual experience, education, and other factors. The pay range(s) listed are provided in...
-
Guitar Center | Guitar Technician
4 weeks ago
boone, United States Guitar Center Full timeGuitar Technician - Guitar Center at Guitar Center summary: As a Guitar Technician at Guitar Center, you will perform maintenance and repair services on customer-owned guitars while also managing store inventory. This position emphasizes a strong customer service focus, requiring you to connect with clients and provide high-quality craftsmanship. You'll...
-
Guitar Center | Guitar Repair Tech
4 weeks ago
boone, United States Guitar Center Full timeGuitar Repair Tech - Guitar Center at Guitar Center summary: As a Guitar Repair Technician at Guitar Center, you will provide maintenance and repair services on customer-owned instruments while promoting a positive customer experience. The role emphasizes craftsmanship, initiative, and customer focus, ensuring that customers receive high-quality service...
-
Guitar Technician
1 month ago
boone, United States Guitar Center Full timePay Rate: $14.42/hr - $27.44/hr plus commission depending on background and experience.The job posting is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any specific employee, which is always dependent on actual experience, education, and other factors. The pay range(s) listed are provided in...
-
Guitar Repair Tech
1 month ago
boone, United States Guitar Center Full timePay Rate: $14.42/hr - $27.44/hr plus commission depending on background and experience.The job posting is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any specific employee, which is always dependent on actual experience, education, and other factors. The pay range(s) listed are provided in...
-
Guitar Center | Guitar Technician | boone, co
4 weeks ago
boone, United States Guitar Center Full timeGuitar Technician at Guitar Center summary: As a Guitar Technician at Guitar Center, you will provide expert maintenance and repair services for customer-owned instruments while ensuring an exceptional customer experience. You'll engage with customers to understand their needs and help foster a creative environment that encourages musical exploration....
-
boone, United States Guitar Center Full timeRetail Guitar Repair Tech at Guitar Center summary: As a Retail Guitar Repair Technician at Guitar Center, you will provide maintenance and repair services on customer-owned instruments while ensuring a positive customer experience. Your role includes servicing instruments with a high level of craftsmanship, maintaining store-owned gear, and completing...
-
Guitar Center | Luthier
4 weeks ago
boone, United States Guitar Center Full timeLuthier - Base Pay + Commissions at Guitar Center summary: As a Luthier at Guitar Center, you will provide expert maintenance and repair services on customer-owned instruments while assisting with store inventory. This role emphasizes a customer-focused approach, craftsmanship, and the ability to identify and resolve issues efficiently. You will have...
-
Guitar Center | Guitar Technician
4 weeks ago
boone, United States Guitar Center Full timeGuitar Technician - Base Pay + Commissions at Guitar Center summary: As a Guitar Technician at Guitar Center, you will be responsible for performing maintenance and repair services on customer-owned instruments while also managing store inventory. You will provide excellent customer service by building relationships with customers and ensuring their...
-
Guitar Center | Retail Guitar Repair Tech
4 weeks ago
boone, United States Guitar Center Full timeRetail Guitar Repair Tech - Base Pay + Commissions at Guitar Center summary: The Retail Guitar Repair Technician at Guitar Center performs maintenance and repair services on customer-owned instruments while contributing to the maintenance of store inventory. This role emphasizes customer service, craftsmanship, and the ability to connect with and assist...
-
Insurance Services Representative
3 weeks ago
Boone, North Carolina, United States State Farm Insurance Full timeState Farm Insurance is seeking a dedicated professional to fill the role of Insurance Services Representative. As a key member of our team, you will be responsible for providing exceptional customer service by addressing their insurance needs and concerns in a professional and efficient manner.About State Farm InsuranceAt State Farm Insurance, we are...
-
Customer Service Representative
2 months ago
Boone, United States U-Haul Full timeLocation: 849 NC Hwy 105 Byp, Boone, North Carolina 28607 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's...
-
Guitar Technician
1 month ago
boone, United States Guitar Center Full timePay Rate: $14.42/hr - $27.44/hr plus commission depending on background and experience.The job posting is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any specific employee, which is always dependent on actual experience, education, and other factors. The pay range(s) listed are provided in...
-
Guitar Technician
1 month ago
boone, United States Guitar Center Full timePay Rate: $14.42/hr - $27.44/hr plus commission depending on background and experience.The job posting is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any specific employee, which is always dependent on actual experience, education, and other factors. The pay range(s) listed are provided in...
-
Luthier - Base Pay + Commissions
1 month ago
boone, United States Guitar Center Full timePay Rate: $14.42/hr - $27.44/hr plus commission depending on background and experience.The job posting is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any specific employee, which is always dependent on actual experience, education, and other factors. The pay range(s) listed are provided in...
-
Retail Guitar Repair Tech
1 month ago
boone, United States Guitar Center Full timePay Rate: $14.42/hr - $27.44/hr plus commission depending on background and experience.The job posting is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any specific employee, which is always dependent on actual experience, education, and other factors. The pay range(s) listed are provided in...
-
Retail Guitar Repair Tech
1 month ago
boone, United States Guitar Center Full timePay Rate: $14.42/hr - $27.44/hr plus commission depending on background and experience.The job posting is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any specific employee, which is always dependent on actual experience, education, and other factors. The pay range(s) listed are provided in...
-
Customer Service Associate
1 week ago
Boone, Iowa, United States Hearst Full timeAbout the Job">This is a great opportunity to work as an Email Customer Service Representative in a remote setting. As a member of our team, you will be responsible for managing customer inquiries received via email, chat or inbound call.Key ResponsibilitiesInterprets messages and calls responding appropriately.Utilizes the computer to perform necessary...