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Customer Service Representative

2 months ago

Gig Harbor, United States Talentrust Full time
Job Title: Customer Service Representative (100% remote)

Location: Gig Harbor WA (Remote)

Company: Orion First

OUR COMPANY

Committed to the growth of our clients, Orion First appreciates the importance of its own team development. Orion's culture is built around empowering each employee to channel their drive and exercise his or her own judgment, care, and leadership. Our employees are continually leading our industry forward through active roles throughout the industry association's various councils and committees. We work hard to provide motivated and talented individuals an opportunity to achieve their career goals. We cultivate employees who express an earnest desire to learn and grow within the organization, filling new roles as they gain experience. We are always seeking to connect with driven individuals, because we know our growth and success is the result of talented, focused, and persistent hard work.

OUR BENEFITS

In addition to a salary that is competitive for both the industry and the region, Orion First offers the following benefits and perquisites:
  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • Time Off
  • Retirement
  • WFH Benefit
  • And More
JOB SUMMARY

Do you enjoy providing world-class customer service to offer your clients the best possible experience? Can you multi-task in a fast-paced and competitive environment? Can you work together with other members of a team to achieve a group goal? Are you passionate about the customer experience and the customer journey? If so, let's talk because Orion First is adding a Customer Service Representative to their team *This is a remote, work-from-home position in which you will interface with customers, clients, and coworkers of Orion daily, executing production goals in daily actions, email responses, phone call resolution, and ticket response based on company-provided knowledge and the support of your peer group. Customized reports, documentation, reconciliation, and confirmation of processes being completed will also be part of this role.

REPORTS TO:

AVP of Customer Service and VP of Customer Service.

KEY RESPONSIBILITIES
  • Answering/transferring inbound and outbound calls during normal business hours, including pockets of heavy inbound, and being subject to call center metrics and scorecard evaluations.
  • Back up support to other Orion departments & Mail Service
  • Processing of all customer service requests, which include Phone payments, Bills of Sale, UCC Assignments, Terminations and Continuations, Address Changes, Mail Returns, Customer Refunds, Payment Histories, Title Handling, and Processing, Extension and Rewrite Documentation Preparation, Account Ratings for clients and customers, administrative backup duties to Portfolio Management, Contract Payoff Calculation, and client/customer facing communication.
  • Insurance Tracking and Reporting
  • Assist and support our 1-60-day delinquent collectors, and perform soft early-stage collections duties.
  • Other specialized duties as assigned.
REQUIRED QUALIFICATIONS
  • At least 3 years of experience in customer service or relevant field.
  • High school diploma or GED is required.
  • Regular attendance, schedule adherence, and openness to work overtime if offered.
  • Ability to work with management on adjustment of schedule based on business needs.
  • Proficient in Microsoft Office, including Excel, Word, Outlook, and Adobe
  • Superior communication skills - both written and verbal, especially regarding email etiquette
  • Detail-oriented and organized with a proven ability to prioritize work effectively, or if given a specific directive.
  • Enthusiasm and positive energy, support for your teammates
  • Compatibility with "on-the-job training" or "training by committee" by various existing Customer Service staff, as opposed to a stand-alone training program.
  • Ability to multi-task between inbound calls, email responses, customer service tickets, and administrative duties/reports.
DESIRED QUALIFICATIONS
  • At least 5 years of experience in customer service or relevant field
  • Associate or bachelor's degree in business, communications, or social science.
  • Knowledge of the Equipment Loan / Leasing Finance industry is preferable, but not required.
  • Knowledge of Salesforce is preferable but not required.
  • Bilingual Spanish is preferable, but not required.