Personal Lines Customer Service Representative

3 weeks ago

Clinton, United States Independent Insurance Agents Full time

The Customer Service Representative at Peterson Insurance Services, Inc. is responsible for maintaining solid customer relationships by handling customer inquiries and concerns with speed and professionalism through daily interaction with customers, insurance carriers, and fellow employees while conducting specific service and marketing activities.

Responsibilities

  • Provide service to existing clients related to updating policies, providing quotes, taking payments, answering questions, providing documentation.
  • Answer customer calls and correspondence regarding new or existing insurance policies and service all claims which include regular and after-hour claims.
  • Work with new clients or support a producer in an effort to understand their needs, gather necessary data, research policy options, present options, finalize and bind new coverage, cancel old policies, and negotiate with carriers when necessary.
  • Set appointments and/or client calls or support a producer to review existing policies, review liability limits and exposures, explore other coverage needs, evaluate replacement costs, round out accounts, and bind renewals.
  • Confer with customers to provide detailed information about products and services, quote new business, process renewals and/or cancel accounts, take payments, and provide requested documentation.
  • Resolve product or service issues by clarifying the customer's concern, determining the cause of the issue, selecting and explaining the best solution to solve the issue, expediting correction or adjustment, and following up to ensure resolution.
  • Review audits or policies; verify accuracy and facilitate corrections, as needed, between client and carrier.
  • Maintain records of customer interactions and transactions, recording details of inquiries, comments, and actions taken in the agency management system.
  • Collaborate with team members, mentor staff, provide expertise and answer questions, and participate in formal and informal meetings as needed.
Qualifications
  • Hold the insurance license required by your state and have a minimum of two years commercial lines insurance account management experience as well as a Bachelor's Degree or comparable work experience.
  • Demonstrate strong knowledge of insurance products and usages, rating procedures, underwriting procedures, coverages, and industry operations to effectively manage, maintain, and write assigned clients and prospects.
  • Demonstrate strong customer focus and an excellent phone manner; display strong written and verbal communication skills as well as excellent math and reading skills to perform calculations.
  • Possess a sense of urgency, attention to detail, organization, multi-tasking, and follow-up skills, and the ability to handle difficult situations with customers and solve complex problems without direct supervision.
  • Have excellent time management skills with a personal accountability mindset as well as technology and computer proficiency, including agency management systems, rating tools, and carrier website navigation.
Benefits/Perks
  • Competitive Pay
  • Professional Development
  • Job Stability in a growing industry


Compensation: $17.00 - $22.00 per hour

YOUR FUTURE as an Independent Insurance Agent Starts Here

If you're looking for a career that offers flexibility, job stability, competitive compensation, and more, then you've come to the right place Working with an independent agency is a great career choice.

Independent insurance agents protect our customers by providing home, auto, business, life and health insurance policies to fit their individual needs. Independent agencies are not bound to offering products from only one insurance company. Instead, we can offer customers a choice of policies from a variety of insurance companies to provide the best protection at a competitive price.

The demand for insurance professionals is growing every day Is this career right for you?

This agency is independently owned and operated. Your application will go directly to the agency, and all hiring decisions will be made by the management of this agency. All inquiries about employment at this agency should be made directly to the location, and not to the Independent Insurance Agents of Illinois Association.

  • Customer Service Representative

    4 weeks ago

    Clinton, United States Domino's Full time

    Job DescriptionJob DescriptionCustomer Service Representative (CSR)Customer Service Representative: 610 Main Street, Clinton MA 01510The Customer Service Representative will WOW the customer by making sure they have a positive experience either in the store or over the phone. You will be the face and voice to Domino's customers as the first...

  • Customer Service Representative

    4 weeks ago

    Clinton, United States Domino's Full time

    Customer Service Representative (CSR)Customer Service Representative: 610 Main Street, Clinton MA 01510The Customer Service Representative will WOW the customer by making sure they have a positive experience either in the store or over the phone. You will be the face and voice to Domino's customers as the first responder.Daily Routine:Greet customers and...

  • Customer Service Representative

    4 weeks ago

    Clinton, United States FastSigns Full time

    FASTSIGNS of Clinton is hiring for a Customer Service Representative to join our team! Benefits/Perks: Competitive Pay Paid Vacation and Holidays Performance Bonus Ongoing Training Opportunities A Successful FASTSIGNS Customer Service Representative Will: Be the initial contact with current as well as prospective customers in our FASTSIGNS Center Learn to...

  • Customer Service Representatives

    3 months ago

    Clinton, United States Pizza Hut Full time

    Gather round the good stuff with a career at Pizza Hut; because this is a place where great people are in great company. We have fun, and we offer personal challenges and growth. At Pizza Hut, we're always looking for fun and friendly people to serve America's Favorite Pizza to our customers. Join us at Pizza Hut and you'll get more: more for your career,...

  • Customer Service Representative

    2 weeks ago

    Clinton, United States RemX Full time

    Job DescriptionJob DescriptionCUSTOMER SERVICE REPRESENTATIVETYPE: Contract to HireHOURS: Monday-Friday 8a-4:30p (100% in office)PAY: $18- $20 per hour DOEPosition Overview: We are seeking a dynamic Customer Service Representative to join our team on a contract-to-hire basis. The ideal candidate will be the driving force in providing an exceptional customer...

  • Customer Service Representative

    1 week ago

    Clinton, United States RemX Full time

    Job DescriptionJob DescriptionCUSTOMER SERVICE REPRESENTATIVETYPE: Contract to HireHOURS: Monday-Friday 8a-4:30p (100% in office)PAY: $18- $20 per hour DOEPosition Overview: We are seeking a dynamic Customer Service Representative to join our team on a contract-to-hire basis. The ideal candidate will be the driving force in providing an exceptional customer...

  • Customer Service Representative

    5 days ago

    Clinton, United States RemX Full time

    Job DescriptionJob DescriptionCUSTOMER SERVICE REPRESENTATIVETYPE: Contract to HireHOURS: Monday-Friday 8a-4:30p (100% in office)PAY: $18- $20 per hour DOEPosition Overview: We are seeking a dynamic Customer Service Representative to join our team on a contract-to-hire basis. The ideal candidate will be the driving force in providing an exceptional customer...

  • Customer Service Representative

    4 weeks ago

    Clinton, United States U-Haul Full time

    Location: 800 High St, Clinton, Massachusetts 01510 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional...

  • Customer Service Representative

    1 month ago

    Clinton, United States U-Haul Full time

    Location: 43920 N Gratiot Ave, Clinton Township, Michigan 48036 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's...

  • Customer Service Representative

    1 week ago

    Clinton, United States RemX Full time

    Job DescriptionJob DescriptionCUSTOMER SERVICE REPRESENTATIVETYPE: Contract to HireHOURS: Monday-Friday 8a-4:30p (100% in office)PAY: $18- $20 per hour DOEPosition Overview: We are seeking a dynamic Customer Service Representative to join our team on a contract-to-hire basis. The ideal candidate will be the driving force in providing an exceptional customer...

  • Customer Service Representative

    2 weeks ago

    Clinton, United States Caliber Collision Centers Full time

    Service Center Clinton NC Caliber Collision has an immediate job opening for a Customer Service Representative to perform all-purpose duties, which may include, but not limited to greeting and providing extraordinary customer service to internal and external customers, monitoring work volume scheduled for the center and recommend load level requests when...

  • Customer Service Representative

    1 month ago

    Clinton, United States Caliber Collision Centers Full time

    Service Center Clinton - Old Branch Ave JOB SUMMARY Caliber Collision has an immediate job opening for a Customer Service Representative to perform all-purpose duties, which may include, but not limited to greeting and providing extraordinary customer service to internal and external customers, monitoring work volume scheduled for the center and recommend...

  • Customer Service Representative Nights and Weekend

    4 weeks ago

    Clinton, United States Planet Fitness - PF Baseline Fitness Full time

    **Job Summary** The **Customer Service Representative **will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. **Essential Duties and Responsibilities** - Customer Service Representative greets members, prospective members and guests,...

  • Customer Service Representative

    4 weeks ago

    Clinton, United States ISG Insurance, LLC Full time

    Taking Payments Attaching Files Customer Service Pay: $15.50 - $16.50 per hour **Benefits**: - 401(k) - Paid time off Shift: - 8 hour shift Weekly day range: - Monday to Friday Work setting: - In-person - Office People with a criminal record are encouraged to apply Ability to Commute: - Clinton, TN 37716 (required) Ability to Relocate: -...

  • Customer Service Representative/dispatcher

    2 weeks ago

    Clinton Township, United States Charter Home Comfort Full time

    **Charter Home Comfort**: **Customer Service Representative/Dispatcher**: **Charter Home Comfort** has been serving Harrison Township, MI with reliable heating and cooling services since 1960. As a family-owned and operated business, we are committed to providing top-notch HVAC services while upholding old-fashioned values and embracing tech-savvy solutions....

  • Patient Services Representative

    2 weeks ago

    Clinton, Iowa, United States Area Substance Abuse Council Full time

    Job Type Full-time Description Join ASAC as a Patient Services Representative and make a difference in the lives of our patients At Area Substance Abuse Council (ASAC), we believe in the power of meaningful work that transforms lives and strengthens communities. As a full-time Patient Services Representative, you'll play a vital role in our office in...

  • Patient Services Representative

    4 weeks ago

    Clinton, United States Area Substance Abuse Council Full time

    Job DescriptionJob DescriptionDescription:Join ASAC as a Patient Services Representative and make a difference in the lives of our patients!At Area Substance Abuse Council (ASAC), we believe in the power of meaningful work that transforms lives and strengthens communities. As a full-time Patient Services Representative, you'll play a vital role in our...

  • Customer Service Representative

    4 weeks ago

    Clinton Twp, United States Mr Electric Full time

    Established in 1994, Mr. Electric is a global franchise organization providing electrical installation and repair services. Recognized by magazines among its "Franchise 500," Mr. Electric franchisees provide these services to both residential and commercial customers. At almost 200 locations worldwide, each location is independently owned and operated. Our...

  • Customer Service Representative

    4 weeks ago

    Clinton, United States Cricket Wireless Authorized Dealer Full time

    Are you great with people? Do you want to control your income? Are you ready to have a career that really matters? We're looking for smart, driven people who want to make a difference! We're a dynamic, growing company where employees have tons of opportunities for advancement. Cricket Wireless is a simple, make-your-day-better wireless experience. Working...

  • Customer Service Representative

    2 weeks ago

    Clinton, Iowa, United States ISG Insurance, LLC Full time

    Taking PaymentsAttaching FilesCustomer ServicePay: $ $16.50 per hourBenefits: 401(k) Paid time offShift: 8 hour shiftWeekly day range: Monday to FridayWork setting: Inperson OfficePeople with a criminal record are encouraged to applyAbility to Commute: Clinton, TN required)Ability to Relocate: Clinton, TN 37716: Relocate before starting work (required)Work...