E-Commerce Operations Manager Germany, NE

1 month ago


Fort Wayne, United States Horizont Full time

E-Commerce Operations Manager Germany­­,­­ NE & BE(m/w/d)

04.05.2024

Deichmann SE

MülheimanderRuhr Sie können den Suchauftrag jederzeit abbestellen. Es gilt unsere Datenschutzerklärung. Sie erhalten passende Angebote per E-Mail. Sie können sich jederzeit wieder kostenlos abmelden. Als Teil des regionalen E-Commerce Steering Teams verantwortest du im Sinne einer exzellenten User Experience den reibungslosen Ablauf aller Onsite- und Fulfillment-Prozesse für die Region Deutschland, Niederlande und Belgien.Du entwickelst Ideen wie unsere Online User Journeys verbessert werden können.Du optimierst Aftersales Abläufe hinsichtlich Qualität, Kosten und Kundenzufriedenheit und kalkulierst entsprechende Business Cases.Du bist im engen Austausch mit dem Customer Service und hast den NPS stehts im Blick, um relevanten Kundenbeschwerden sofort zu analysieren und nachzugehen.Du bist im regelmäßigen Kontakt mit den lokalen Logistik-Teams, um Forecasts und aktuelle Friktionen zu besprechen und den bestmöglichen Prozessablauf zu ermöglichen.Du überwachst zuverlässig alle relevanten Online User Journeys der Region und sorgst bei Bugs für eine schnelle Lösung mithilfe der IT.Du arbeitest innerhalb der zentralen E-Commerce Organisation im Team zusammen mit Country Managern, Marketing-Managern und Kollegen aus dem erweiterten Digitalumfeld.Du berichtest an den Head of E-Commerce Germany, Netherlands & Belgium. Du hast ein abgeschlossenes Studium im Bereich E-Commerce, BWL oder Marketing oder verfügst über einschlägige Erfahrung im E-Commerce Business.Kundenzentriertes und unternehmerisches Denken zeichnen dich aus.Du hast sehr gute Skills im Bereich Prozessmanagement und verfügst über ein gutes technisches Verständnis.Du verfügst über starke Analyse Skills und hast bereits Erfahrung mit Analyse-Tools gesammelt.Du hast Lust, deine Ideen proaktiv einzubringen, arbeitest selbstständig, organisiert und fokussiert.Du kommunizierst zuverlässig und wertschätzend.Im Umgang mit Kollegen bist du durchsetzungsstark aber wertschätzend und trägst zu einer guten und angenehmen Arbeitsatmosphäre bei.

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