Customer Service-Test Center Administrator

4 weeks ago


Union, United States Prometric Ireland Limited Full time

**LOCATION:** Prometric employs more than 600 TCAs worldwide who are highly respected for their ability to lead and control the computer-based test center environment. Prometric ( ) is a trusted test development and delivery provider to more than 300 organizations worldwide. Prometric serves as an industry gatekeeper, ensuring that people legitimately earn the credentials they seek to achieve, and thereby guaranteeing a fair testing experience for all who come through our doors.

**Location:** 11353 Reed Hartman Highway, Suite LL50, Cincinnati, Ohio 45241

**Work Schedule:**

**Part Time:** Approx. 25 hours per week

**Schedule:** Monday - Saturday 7:00 am - 5:00 pm (Nights and Sunday's on demand only)

**RESPONSIBILITIES** * Maintain and apply expert knowledge of test center policies, practices and procedures

* Greet examinees and verify identification

* Register and prepare candidate scorecards

* If applicable, digitally scan and record candidate fingerprint identification

* Continuously monitor candidates as they complete exams

* Resolve or report candidate issues with urgency

* Secure all computer software in the test center at all times

* Reboot computer servers and reset passwords as necessary

* Report any occurrences outside company guidelines to corporate management

* Ability to be flexible with scheduling based on Prometric capacity requirements

**QUALIFICATION REQUIREMENTS** High School Diploma required, college experience a plus One to two years customer service-related experience required Ability to remain in a stationary position for extended periods of time while administering exams Ability to perform periodic walk-throughs



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