Technical Solutions Engineer
3 weeks ago
Main Purpose of Job:
The Senior Technical Engineer at Vital I/O plays a pivotal role in the Professional Services Team and the Global Support Service Team. This hybrid position involves collaborating with the Sales team for pre-sales scoping, creating deployment work plans, and documentation, and ensuring delivery aligns with PMO processes and customer requirements. Additionally, this role provides Field Engineering, Tier 3 Escalation Level Support, and Tier 4 expert support, working closely with vendors.
Relationships:
Responsible to:
Customer Delivery Manager (or VP of Operations and Project Management Team)
Responsible for:
None
Liaison with:
Colleagues, clients, prospective clients, project managers, and third parties
Main Tasks of the Job:
Engineering Support:
Providing expert support to clients and colleagues, resolving alerts, incidents, and service requests within SLAs.
She is acting as a technical mentor to the team.
Communicating accurate technical solutions to customers and managing their expectations.
Understanding, logging, and resolving incidents and service requests.
Utilizing proactive monitoring tools, liaising with third-party vendors, and escalating issues when necessary.
Proactively developing knowledge specific to Vital I/O - Netsurit customer environments and maintaining appropriate vendor qualifications.
Assisting in continuous improvement processes and providing 24/7 coverage as needed.
Engineering Project Work:
Performing field engineering functions, contributing to site documentation, and undertaking project delivery within budget and timelines.
Providing technical training, evaluating new products and services, and maintaining internal systems.
Participating in technical evaluation and deployment, ensuring customer satisfaction and structured handover.
Consultancy:
Undertaking pre-sales activities, including scoping, SOW preparation, and onsite client meetings.
Coordinating IT projects, ensuring documentation completion, and facilitating structured handover.
Developing strategic solutions, presenting and promoting Vital I/O - Netsurit, and nurturing client relationships.
Skill Requirements:
Understanding of managed service delivery and strong technical skills in either Network and Security, or VMware, storage, and backup.
Excellent communication, problem-solving, and commercial awareness skills.
Ability to work independently and within a team, prioritize tasks, and remain organized under pressure.
Flexibility, quick thinking, and a confident approach.
Qualifications:
Essential:
High School Diploma or equivalent.
Driving License.
MCSE certification.
Networking or Virtualization qualifications such as CCNA or VMware VCP.
5 years experience in support/field engineering roles.
Experience in a managed service provider and knowledge of ITIL and SDI best practices.
Ideal:
Relevant Degree in Computer Science or Information Technology.
Additional ITIL or SDI qualifications, CCNP/VMware VCAP, or other networking/virtualization certifications.
Advantageous:
Masters in the relevant subject.
Pre-sales experience.
#J-18808-Ljbffr
-
Cybersecurity Engineer
1 month ago
Montgomery, United States Optimized Technical Solutions Full timeJob DescriptionJob DescriptionDescriptionOptimized Technical Solutions (OTS) is currently seeking a qualified Cybersecurity Engineer - Information Security System Officer (ISSO). This is an in-person position and must be located near JBSA, WPAFB, or Gunter.Provides guidance, oversight, and expertise on the overall security of DoD information systemsPerforms...
-
Level 2 Technical Support Engineer
1 week ago
Montgomery, United States Bacheler Technologies Full timeJob DescriptionJob DescriptionBacheler Technologies is currently looking for a Level 2 Technical Support Engineer to join our team in Montgomery Alabama! You will design and develop solutions to complex application problems or network concerns.Responsibilities:Oversee the installation of operating systems, network systems, software, and hardwareMonitor...
-
Technical Representative
3 weeks ago
Montgomery, United States Hartzell Engine Technologies Full timeJob Type Full-timeDescriptionKey Responsibilities: The responsibilities of this position are wide and varied; including but not limited to: providing "help desk" support via phone, fax and e-mail to users and servicers of HET's products; identifying field problems and taking the lead internally to ensure they are resolved; reviewing service literature and...
-
Technical Service Engineer
1 month ago
Montgomery, United States Viscofan Full timeJob DescriptionJob DescriptionJob Title:Technical Service EngineerReports to (Direct):Technical Service ManagerReports to (Indirect)Department/Location:Technical Service/FieldWork ScheduleWork is mainly Monday thru Friday during business hours, but can vary based on customer needs to include work and/or travel on weekends and during the night.Size of area of...
-
Paint Process Engineer
2 weeks ago
Montgomery, United States Peoplelink Staffing Solutions Full timePaint Process Engineer Location: Montgomery, AlabamaDescriptionAt Hyundai Motor Manufacturing Alabama, we believe you can do anything.No prior automotive experience is necessary. At HMMA, learning and development go hand-in-hand with building high quality cars. We'll train you with everything you need to know to be a successful member of our team.Our team...
-
Paint Process Engineer
2 weeks ago
Montgomery, United States PeopleLink Staffing Solutions Full timeJob DescriptionJob DescriptionPaint Process Engineer Location: Montgomery, AlabamaDescriptionAt Hyundai Motor Manufacturing Alabama, we believe you can do anything.No prior automotive experience is necessary. At HMMA, learning and development go hand-in-hand with building high quality cars. We’ll train you with everything you need to know to be a...
-
Technical Representative
6 days ago
Montgomery, United States Hartzell Engine Technologies Full timeJob Type Full-time Description Key Responsibilities: The responsibilities of this position are wide and varied; including but not limited to: providing "help desk" support via phone, fax and e-mail to users and servicers of HET's products; identifying field problems and taking the lead internally to ensure they are resolved; reviewing service literature and...
-
Global MES Technical Architect
4 days ago
Montgomery, United States Endeavor Consulting Group Full timeJob DescriptionJob DescriptionThe Global MES Team is a global PSG IT team committed to bringing the right digital solution to the shop floor for optimal manufacturing guided execution and reporting, electronic logbooks and checklists, with strategies to bring us closer to real-time batch release, improving data integrity, revenues and customer satisfaction....
-
Director, Business Solutions Consultant
4 days ago
Montgomery, United States NASCO Full timeNASCO Director, Business Solutions Consultant Montgomery , Alabama Apply Now TheDirector, Business Solution Consultantleads our pre-sales solutions architectureteam in delivering best-in-class healthcare technology solutions to our clients. This role plays a critical role in driving the development, implementation, and optimization of our product offerings,...
-
Interior/Exterior Trim Design Engineer
3 days ago
Montgomery, United States Hyundai America Technical Center, Inc. (HATCI) Full timeJob DescriptionJob DescriptionHyundai America Technical Center, Inc (HATCI) is looking for an Interior/Exterior Trim Design Engineer at our facility in Montgomery, AL.SummaryDevelop design improvement concepts, validate and complete Engineering Order release for HMMA, KAGA, KMX AND HMGMA Plant current production vehicles. Focus on continuously improving...
-
Contracts Specialist
4 days ago
Montgomery, United States Management Solutions Full timeManagement Solutions Contracts Specialist Montgomery , Alabama Apply Now This opportunity is posted as a Full-Time position with the MSLLC/OCED team. However, a consulting / 1099 option may be available. Who we are… Management Solutions is a national award-winning management consulting firm that specializes in clean energy program management,...
-
Plastics Process Engineer
1 day ago
Montgomery, United States MRINetwork Jobs Full timeJob DescriptionJob DescriptionProcess Engineer – Plastics Manufacturing Our world-class design manufacturing client, providing solutions to civil construction industries across North America, is actively seeking a Plastics Process Engineer for their Springfield, IL or Montgomery, AL plant. The Plastics Process Engineer will play a crucial role in...
-
Mechanical Project Engineer
1 week ago
Montgomery, United States Goodwyn Mills Cawood LLC Full timeJob DescriptionJob DescriptionGoodwyn Mills Cawood (GMC) is one of the largest privately-held architecture and engineering firms in the Southeast.GMC has an opening for Mechanical Engineer with Professional Engineer (PE) certification to support our Talent Team in our Atlanta, GA or Montgomery, AL office. As a Professional Mechanical Engineer, you will play...
-
Field Service Engineer
3 days ago
Montgomery, United States Rhino Tool House Full timeJob DescriptionJob DescriptionJob Title: Field Service EngineerSummary/Objective: The Field Service Engineer will be responsible for installing, maintaining, and repairing various technical equipment and systems at client sites. This role requires excellent technical skills, problem-solving abilities, and a customer-focused approach to ensure client...
-
DevOps Engineer
2 weeks ago
Montgomery, United States Kyyba Full timeCollaborate with and across Agile teams to design, develop, test, implement, and support technical solutions in full-stack development tools and technologies • Share your passion for staying on top of tech trends, experimenting with and learning new technologies, participating in internal & external technology communities, and mentoring other members of...
-
New Vehicle Engineering Specialist
2 weeks ago
Montgomery, United States TRC Talent Solutions Full timeWe are looking for a New Vehicle Engineering Specialist in the General Assembly for our clients new Product Launch! This position will be based in Montgomery Alabama. Position Summary:Technical Specialist for assembly areas in the General Assembly Department of an automotive manufacturing environment. Job requirements include preparation of process...
-
Technical Lead
4 days ago
Montgomery, United States TechFlow Full timeTechFlow Inc. has an opportunity for a Technical Lead with experience in application development and sustainment activities for existing Department of Defense (DoD) systems in AWS and Azure cloud environments. The ideal candidate will lead our cross-functional team to provide life cycle support of the Enterprise Logistics Readiness Portfolio, Cargo and...
-
Technical Lead
2 months ago
Montgomery, United States TechFlow, Inc. Full timeJob DescriptionJob DescriptionTechFlow Inc. has an opportunity for a Technical Lead with experience in application development and sustainment activities for existing Department of Defense (DoD) systems in AWS and Azure cloud environments. The ideal candidate will lead our cross-functional team to provide life cycle support of the Enterprise Logistics...
-
Technical Lead
1 month ago
Montgomery, United States TechFlow, Inc. Full timeTechFlow Inc. has an opportunity for a Technical Lead with experience in application development and sustainment activities for existing Department of Defense (DoD) systems in AWS and Azure cloud environments. The ideal candidate will lead our cross-functional team to provide life cycle support of the Enterprise Logistics Readiness Portfolio, Cargo and...
-
Technical Lead
11 hours ago
Montgomery, United States TechFlow, Inc. Full timeTechFlow Inc. has an opportunity for a Technical Lead with experience in application development and sustainment activities for existing Department of Defense (DoD) systems in AWS and Azure cloud environments. The ideal candidate will lead our cross-functional team to provide life cycle support of the Enterprise Logistics Readiness Portfolio, Cargo and...