Member Services Manager

The Member Services Manager: Leads front-end member operations; ensures excellence, develops SCU-aligned services, handles accounts, loans, teller needs, grows membership. The Member Services Manager leads front-end members facing operations including tellers and member service, ensuring a high level of excellence. Responsible for developing and coordinating services that are centered on the core values of Sentry Credit Union (SCU). Overseas and performs services for member requests including account opening, loan origination and closing, service events, and teller transactions. Promotes SCU's brand, products, services, and culture. Grows membership through leadership that ensures overall service to members meets SCU standards What You'll Do: As a Member Services Manager you will: Fosters teamwork and professionalism through supportive leadership and ongoing Associate development. Applies a positive and proactive approach to performance management, including recognizing outstanding contributions and providing constructive feedback Creates, manages, and oversees events to promote and inform Associates of SCU products, services, and financial education. Directs SCU's cash, teller, and member service operations. Accountable for planning, organizing, and directing these areas. Leads at SCU by developing and implementing plans, policies, systems, processes, and team enrichment to accomplish the vision and improve overall operations and effectiveness. Collaborate with all areas of SCU operations to ensure a cohesive member and associate experience, while serving as escalation point for member questions, concerns, and issues. Additionally, you will: As part of the SCU leadership team researches, develops, recommends, and implements new products, strategies, and provides continued analysis of established policies. Administers human resource-related activities including timely performance and salary reviews and ensures all subordinates adhere to human resources policies and practices. Maintains knowledge of industry trends and services to ensure SCU is providing members with exceptional services and features. Provides SCU team with all necessary information for the completion of SCU operations. Training the team to assist with development. Performs other job-related duties as assigned from time to time. What it Takes: Associate degree or equivalent work experience Minimum 5 years of related work experience Experience in financial services and/or credit union industry preferred Excellent written and verbal communication skills preferred Ability to read, interpret, and understand technical and legal language is beneficial What You'll Receive Sentry's excellent benefits package is designed to meet today's most important needs. Benefits for full-time Sentry Insurance employees include: Competitive Compensation Group Medical, Dental, Vision and Life Benefits 401 (K) plan with a dollar-for-dollar match on your first eight percent Ongoing paid training through comprehensive courses Generous Paid-Time Off Workdays from Monday-Friday, no weekends or evenings About Sentry: We take great pride in making Forbes' list of America's Best Midsize Employers. A lot of different factors go into that honor, many of which contribute to your job satisfaction. Our bright future is built on a long-track record of success. We got our start in 1904 and have been helping businesses succeed and protect their futures ever since. Because of the trust placed in us, we're one of the largest and financially strongest mutual insurance companies in the United States. We're rated A+ by A.M. Best, the industry's leading rating authority. Our headquarters is in Stevens Point, Wisconsin, with offices located throughout the United States. From sales to claims, and information technology to marketing, we enjoy a rewarding and challenging work environment with opportunities for ongoing professional development and growth. Get ready to own your future at Sentry. Opportunities await Associate Talent Acquisition Specialist Tha Xiong Tha.Xiong@sentry.com Equal Employment Opportunity Sentry is an Equal Opportunity Employer. It is our policy that there be no discrimination in employment based on race, color, national origin, religion, sex, disability, age, marital status, or sexual orientation.