Marketing Manager, Customer Relationships

3 weeks ago

New York, United States Tubular Labs Full time

** Marketing Manager, Customer Relationships**

New York, NY / Marketing / Full-time

Reporting to the Head of Growth Marketing, the Marketing Manager, Customer Relationships leads the charge in ideating and executing marketing initiatives for Tubulars global customer base to support and accelerate growth and retention.

This role will build strong relationships with customers through engaging campaigns, compelling storytelling, and fostering a community of Tubular advocates. You will be accelerating customer onboarding, adoption, expansion and retention through programs, both high-touch and at scale, in close partnership with product marketing, account managers, and customer success teams. **Responsibilities:**

* Develop global, enterprise-focused Marketing programs by defining key touchpoints in the customer journey then optimizing that experience including onboarding, education, adoption, expansion and renewal.

* Amplify the customer voice through strategic storytelling - video, case studies, quotes, webinars, social media, campaigns, research, event speakers, reviews, etc.

* Own and optimize email marketing as a key communication channel for customer experience.

* Partner with Product Marketing to prioritize content for customers that is engaging and educational.

* Collaborate with a variety of field facing teams to prioritize requests for programs that support strategic growth initiatives. Track and iterate programs based on performance data. Continuously improve

* Drive the customer targeting strategy across vertical-specific segments through ongoing whitespace analysis.

* Manage peer review sites like G2, TrustRadius and others, ensuring that we continually receive new reviews, and use the platforms to source new content.

* Support ABM strategies through strong customer relationship building and working in close collaboration with the growth marketing team.

* Build a scalable process and framework to drive customer story development from start to finish and ensure that the process is frictionless for customers.

* Own and manage a customer community building program, continually recruiting new customer advocates, stories, and soundbites.

**Requirements:**

* 3-5 years of experience focused on SaaS B2B Marketing

* Able to share examples of having created impactful customer stories or related marketing content.

* Data-driven mindset to continuously measure and evaluate impact and value, and a high growth mindset.

* Experience with Salesforce and Pardot.

* College degree in marketing, communications, business or related subject.

* Familiarity with the social video analytics space is a plus.

**Privacy Preference Center**

** Manage Consent Preferences**

Always Active **33Across**

**host description**

  • Business Relationship Manager

    3 weeks ago

    New York, United States Tata Consultancy Services Full time

    Role: Business Relationship Manager - Capital Markets - BFSILocation: New York, NY or Edison, NJJob Description:•Own the P&L of the customer relationship - Drive sales, revenue, and profitability, through innovative win-win solutions•Manage the entire sales lifecycle, Thorough knowledge of sales methodologies. Expertise in managing multi-stakeholder...

  • Business Relationship Manager

    3 weeks ago

    New York, United States TEPHRA Full time

    Description: Role: Business Relationship Manager - Capital Markets - BFSI Location: New York, NY or Edison, NJJob Description:• Own the P&L of the customer relationship - Drive sales, revenue, and profitability, through innovative win-win solutions •Manage the entire sales lifecycle, Thorough knowledge of sales methodologies. Expertise in managing...

  • Business Relationship Manager

    16 hours ago

    New York, United States TEPHRA Full time

    Description: Role: Business Relationship Manager - Capital Markets - BFSI Location: New York, NY or Edison, NJJob Description:• Own the P&L of the customer relationship - Drive sales, revenue, and profitability, through innovative win-win solutions •Manage the entire sales lifecycle, Thorough knowledge of sales methodologies. Expertise in managing...

  • Customer Relationship Management/BFSI Capital Markets Domain Expertise

    4 weeks ago

    New York, United States Diverse Lynx Full time

    Job Description • Own the P&L of the customer relationship - Drive sales, revenue, and profitability, through innovative win-win solutions • Manage the entire sales lifecycle, Thorough knowledge of sales methodologies. Expertise in managing multi-stakeholder sales cycles and closing large deals. • Ability to identify client pain areas and develop...

  • Customer Relationship Management/BFSI Capital Markets Domain Expertise

    22 hours ago

    New York, United States Diverse Lynx Full time

    Job Description • Own the P&L of the customer relationship - Drive sales, revenue, and profitability, through innovative win-win solutions • Manage the entire sales lifecycle, Thorough knowledge of sales methodologies. Expertise in managing multi-stakeholder sales cycles and closing large deals. • Ability to identify client pain areas and develop...

  • Business Relationship Manager

    3 weeks ago

    New York, United States Tata Consultancy Services Full time

    Role: Business Relationship Manager - Capital Markets - BFSI Location: New York, NY or Edison, NJ Job Description: •Own the P&L of the customer relationship - Drive sales, revenue, and profitability, through innovative win-win solutions •Manage the entire sales lifecycle, Thorough knowledge of sales methodologies. Expertise in managing multi-stakeholder...

  • Business Relationship Manager

    14 hours ago

    New York, United States Tata Consultancy Services Full time

    Role: Business Relationship Manager - Capital Markets - BFSI Location: New York, NY or Edison, NJ Job Description: •Own the P&L of the customer relationship - Drive sales, revenue, and profitability, through innovative win-win solutions •Manage the entire sales lifecycle, Thorough knowledge of sales methodologies. Expertise in managing multi-stakeholder...

  • Customer Marketing Manager

    2 weeks ago

    New York, United States Datadog Full time

    If you are a dynamic professional with a passion for building customer relationships, and a knack for technology, consider joining us at Datadog as a Customer Marketing Associate Manager. You will be a key player in our journey, leveraging your skills to foster customer reference building and help us spread the word about our customers' use of Datadog to...

  • Business Relationship Manager

    3 weeks ago

    New York, United States TEPHRA Full time

    Description: Role: Business Relationship Manager - Capital Markets - BFSI Location: New York, NY or Edison, NJ Job Description: •Own the P&L of the customer relationship - Drive sales, revenue, and profitability, through innovative win-win solutions • Manage the entire sales lifecycle, Thorough knowledge of sales methodologies. Expertise in managing...

  • Business Relationship Manager

    2 weeks ago

    New York, United States TEPHRA Full time

    Description: Role: Business Relationship Manager - Capital Markets - BFSI Location: New York, NY or Edison, NJ Job Description: • Own the P&L of the customer relationship - Drive sales, revenue, and profitability, through innovative win-win solutions •Manage the entire sales lifecycle, Thorough knowledge of sales methodologies. Expertise in managing...

  • Business Relationship Manager

    2 weeks ago

    New York, United States Diverse Lynx Full time

    Own the P&L of the customer relationship - Drive sales, revenue, and profitability, through innovative win-win solutions•Manage the entire sales lifecycle, Thorough knowledge of sales methodologies. Expertise in managing multi-stakeholder sales cycles and closing large deals.•Ability to identify client pain areas and develop unique and compelling value...

  • Project Manager Customer Relationship Management

    1 week ago

    New York, United States Smartfrog Limited Full time

    **Project Manager Customer Relationship Management** CRM New York, New York * Support the EVP Revenue Management with customer acquisition and retention projects * Develop and manage a detailed project schedule and work plan * Provide project updates (tasks, adjustments, progress) on a consistent basis to various stakeholders within the Marketing and...

  • Customer Marketing Manager

    1 month ago

    New York, United States Beauty by Imagination (BBI) Full time

    Beauty by Imagination Customer Marketing Manager Hybrid Position Overview: The Customer Marketing Manager (CMM) is responsible for the development, deployment and execution of our customer marketing plans that achieve our sales, profit, and market share objectives. The CMM leads the cross functional team members in development and implementation of unique...

  • Customer Marketing Manager

    6 days ago

    New York, United States Beauty by Imagination (BBI) Full time

    Beauty by ImaginationCustomer Marketing ManagerHybridPosition Overview:The Customer Marketing Manager (CMM) is responsible for the development, deployment and execution of our customer marketing plans that achieve our sales, profit, and market share objectives. The CMM leads the cross functional team members in development and implementation of unique item...

  • Customer Marketing Manager

    1 month ago

    New York, United States Beauty by Imagination (BBI) Full time

    Beauty by ImaginationCustomer Marketing ManagerHybridPosition Overview:The Customer Marketing Manager (CMM) is responsible for the development, deployment and execution of our customer marketing plans that achieve our sales, profit, and market share objectives. The CMM leads the cross functional team members in development and implementation of unique item...

  • Customer Marketing Manager

    1 month ago

    New York, United States Beauty by Imagination (BBI) Full time

    Beauty by ImaginationCustomer Marketing ManagerHybridPosition Overview:The Customer Marketing Manager (CMM) is responsible for the development, deployment and execution of our customer marketing plans that achieve our sales, profit, and market share objectives. The CMM leads the cross functional team members in development and implementation of unique item...

  • Relationship Manager

    1 week ago

    New York, United States East West Bank Full time

    Introduction: Since 1973, East West Bank has served as a pathway to success. With over 120 locations across the U.S. and Asia, we are the premier financial bridge between the East and West. Our teams of experienced, multi-cultural professionals help guide businesses and community members on both sides of the Pacific looking to explore new markets and create...

  • Existing Customer Marketing

    1 day ago

    New York, United States Citi Full time

    **Position Summary** The Marketing and Franchise Development organization drives all aspects of the customer lifecycle, from Acquisition to Engagement to Retention. The Existing Customer Marketing (ECM) team within this organization is a critical driver of Marketing, with a vision to deepen and expand the relationships our customers have with Citi -...

  • Customer Marketing Manager

    4 weeks ago

    New York, United States 24 Seven Talent Full time

    Client Overview: Our client in the CPG space is looking for a part time Customer Marketing Manager to join their team! Role Overview: The Customer Marketing Manager is the key manager bridging Consumer Marketing and Field Sales. The Customer Marketing Manager will be responsible for initiating, coordinating, and executing key programs and projects which are...

  • Business Relationship Manager

    1 week ago

    New York, United States East West Bank Full time

    Introduction Since 1973, East West Bank has served as a pathway to success. With over 120 locations across the U.S. and Asia, we are the premier financial bridge between the East and West. Our teams of experienced, multi-cultural professionals help guide businesses and community members on both sides of the Pacific looking to explore new markets and create...