Service Desk Analyst

3 weeks ago


Houston, United States Franklin Fitch Full time

Service Desk Agent (L2) | 6 mo Contract, W2 | Rate DOE | Remote, Texas

Are you an aspiring IT professional looking to promote their career?

Do you want to have access to cutting-edge AI technologies to build on your foundational skills?

Our client is looking for a motivated individual to join a technical team in their new partnership with a Digital AI company. You will use the customer tools to handle contact from end users, document troubleshooting, resolve issues independently or escalate accordingly. You will carry out the initial triage of incidents and manage incoming tickets. Your time management and organizational abilities will be essential for success in this role.

Experience Bachelor’s degree in Business Administration, Computer Science, or related field 1 year of technical customer service experience 1 year of hands-on experience with inbound phone calls Knowledge of network, server, and software methods 2-4 years customer service in a fast-paced environment Experience with ticketing systems (ex. Salesforce) Experience with MS Teams and Outlook Ability to complete high level work at the computer Experience working towards SLAs and KPIs Experience responding to complex tickets over the phone and email from customers and clients (E.g., insurance claims, prescriptions, e-commerce, payment processing, order status, etc.)

This company is building their new office in Austin, TX, so while the role is remote it would be beneficial to be near the area for occasional visits to their brand new facilities and meeting the team

If this is of interest to you, please do not hesitate to apply.

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