Service Desk Analyst
3 weeks ago
Service Desk Agent (L2) | 6 mo Contract, W2 | Rate DOE | Remote, Texas
Are you an aspiring IT professional looking to promote their career?
Do you want to have access to cutting-edge AI technologies to build on your foundational skills?
Our client is looking for a motivated individual to join a technical team in their new partnership with a Digital AI company. You will use the customer tools to handle contact from end users, document troubleshooting, resolve issues independently or escalate accordingly. You will carry out the initial triage of incidents and manage incoming tickets. Your time management and organizational abilities will be essential for success in this role.
Experience
Bachelor’s degree in Business Administration, Computer Science, or related field
1 year of technical customer service experience
1 year of hands-on experience with inbound phone calls
Knowledge of network, server, and software methods
2-4 years customer service in a fast-paced environment
Experience with ticketing systems (ex. Salesforce)
Experience with MS Teams and Outlook
Ability to complete high level work at the computer
Experience working towards SLAs and KPIs
Experience responding to complex tickets over the phone and email from customers and clients (E.g., insurance claims, prescriptions, e-commerce, payment processing, order status, etc.)
This company is building their new office in Austin, TX, so while the role is remote it would be beneficial to be near the area for occasional visits to their brand new facilities and meeting the team
If this is of interest to you, please do not hesitate to apply.
#J-18808-Ljbffr
-
Help Desk Analyst
1 day ago
Houston, United States Serigor Inc Full timeJob Title: Help Desk AnalystLocation: Houston, TXDuration: 12 Month (Contract)Job Description:ESSENTIAL SKILLS REQUIRED: Acts as first line of communication and support for all software, hardware, and telephone related issues.Experience in troubleshooting computer / system issues or escalating to appropriate IT staff when necessary.Able to clearly...
-
Help Desk Analyst
42 minutes ago
Houston, United States Serigor Inc Full timeJob Title: Help Desk AnalystLocation: Houston, TXDuration: 12 Month (Contract)Job Description:ESSENTIAL SKILLS REQUIRED: Acts as first line of communication and support for all software, hardware, and telephone related issues.Experience in troubleshooting computer / system issues or escalating to appropriate IT staff when necessary.Able to clearly...
-
Service Desk Manager
1 week ago
Houston, United States alliantgroup, LP Full timealliantgroup, LP is currently experiencing explosive growth! As a national consulting firm focused on being the voice to the middle market, our mission is simple: Strengthening American businesses. How do we do this? We hire the brightest talent with the most diverse backgrounds who are passionate about making a difference. It's fun to work in a company...
-
Service Desk Manager
7 days ago
Houston, United States alliantgroup, LP Full timealliantgroup, LP is currently experiencing explosive growth! As a national consulting firm focused on being the voice to the middle market, our mission is simple: Strengthening American businesses. How do we do this? We hire the brightest talent with the most diverse backgrounds who are passionate about making a difference. It's fun to work in a company...
-
Service Desk Analyst, Temp
2 weeks ago
Houston, United States Pattern Energy Group Full timeOverview Company Overview Pattern Energy is an independent, fully integrated energy company that develops, constructs, owns and operates renewable energy projects and transmission assets across North America and parts of Latin America. The company focuses primarily on wind and transmission, with limited investments in other generation technologies. The...
-
Supervisor of Desk Operations
3 weeks ago
Houston, United States Houston Journal of Health Law & Policy Full timeDescription Provide guidance and leadership of a residential service desk to ensure consistent quality of customer service is provided to all residents and visitors in accordance with Student Housing & Residential Life standards. Receives and responds to the more difficult customer inquiries and complaints. Investigates and researches complaints and...
-
Service Desk Technician
3 days ago
Houston, United States CDW Full timeCDW is seeking a Service Desk Technician for a contract opportunity in Houston, TX.Job Type: Contract or CTHContract Duration: 6-months to potential hireLocation: On-site in Houston, TXPay: $35/ hourOur client based in Houston, TX is looking to add a Service Desk Technician to their team for 6 months. This individual will work with a very fun group and...
-
Service Desk Technician
3 days ago
Houston, United States CDW Full timeCDW is seeking a Service Desk Technician for a contract opportunity in Houston, TX.Job Type: Contract or CTHContract Duration: 6-months to potential hireLocation: On-site in Houston, TXPay: $35/ hourOur client based in Houston, TX is looking to add a Service Desk Technician to their team for 6 months. This individual will work with a very fun group and...
-
Service Desk Technician
1 week ago
Houston, United States AZZ Inc. Full timeJob DescriptionJob DescriptionCompany DescriptionAZZ Inc. is the leading independent provider of hot-dip galvanizing, spin galvanizing, powder coating, plating, and coil coating solutions to a broad range of end-markets. Collectively, our business segments provide sustainable, unmatched metal coating solutions that enhance the longevity and appearance of...
-
Natural Gas Market Analyst
4 weeks ago
Houston, United States OPTIMUS (TX) Full timeA Key Optimus Client is currently looking for a talented Natural Gas analyst to join their team. In this role you will develop and maintain models for US gas market analysis, collaborate on data tools, create predictive forecasting models, advise on market dynamics, and support trading desks while providing reports and training for junior analysts. Job...
-
Customer Service Representative/front Desk
15 hours ago
Houston, United States Stone's Gym Full timeStone's Gym has been a mainstay in the community for 45 years and counting. Recently renovated and always improving in order to provide the best possible experience for our members. We are looking for a Customer Service Representative/Welcome Desk Associate with great energy, who enjoys engaging with customers and will be an excellent representation of our...
-
Service Desk Technician
4 weeks ago
Houston, United States Addison Group Full timeService Desk TechnicianWork Schedule: 9/80, 9 hours Mon-Thurs and half day FridayOffice: Fully ONSITE Job Description: Using ServiceNow ticketing system, ITSMWorking with users face to face and through phone supportImaging computers with SCCM *** MUST HAVE PC set upTheir environment: Windows 10 enterprise, MS Office 365, Edge, ChromeMDM Mobile Device...
-
Service Desk Technician
4 weeks ago
Houston, United States Addison Group Full timeService Desk TechnicianWork Schedule: 9/80, 9 hours Mon-Thurs and half day FridayOffice: Fully ONSITE Job Description: Using ServiceNow ticketing system, ITSMWorking with users face to face and through phone supportImaging computers with SCCM *** MUST HAVE PC set upTheir environment: Windows 10 enterprise, MS Office 365, Edge, ChromeMDM Mobile Device...
-
Service Desk Technician
4 weeks ago
Houston, United States Addison Group Full timeService Desk TechnicianWork Schedule: 9/80, 9 hours Mon-Thurs and half day FridayOffice: Fully ONSITE Job Description: Using ServiceNow ticketing system, ITSMWorking with users face to face and through phone supportImaging computers with SCCM *** MUST HAVE PC set upTheir environment: Windows 10 enterprise, MS Office 365, Edge, ChromeMDM Mobile Device...
-
Service Desk Technician
1 week ago
Houston, United States Enable Resource Group LLC Full timeJob DescriptionJob DescriptionTHIS IS AN ONSITE POSITION. MUST LIVE NEAR HOUSTON, TX.Do you strive to enthusiastically go the extra mile? Do you give your very best to your clients AND your team? If so, keep reading … We are currently searching for a Service Desk Technician who desires to advance his/her career by bringing talent to a dynamic, high...
-
Front Desk Guest Service Representative
8 hours ago
Houston, Texas, United States Red Roof Inns, Inc. Full timeJob Title: Front Desk Guest Service Representative The Front Desk Guest Service Representative (GSR) is responsible for maintaining positive guest interactions while consistently and courteously responding to their needs, requests, necessary service transactions and tasks. This position is critical to ensure quality service to our guests and upholding hotel...
-
Houston, United States Addison Group Full timePosition: IT Service Desk Lead Location: Fully in Office (77054)Experience Requirements:Experience with goal management and setting task assignmentsExperience building and maintaining ITSM solutions (Service Now)Experience managing Microsoft products such as MS365 suite of solutions including O365Experience managing Adobe suite of productsPosition...
-
Houston, United States Addison Group Full timePosition: IT Service Desk Lead Location: Fully in Office (77054)Experience Requirements:Experience with goal management and setting task assignmentsExperience building and maintaining ITSM solutions (Service Now)Experience managing Microsoft products such as MS365 suite of solutions including O365Experience managing Adobe suite of productsPosition...
-
Information Technology Support Analyst
3 days ago
Houston, United States IS&T IT Services Full timeIT Service Desk Analyst IIIHouston, Texas, United StatesSummaryThe primary role of the IT Service Delivery Analyst is to provide support for business applications and systems. This includes help desk and desk side support duties as it pertains to end user’s systems and applications while meeting business SLA’s. Triage all incoming support incidents and...
-
Power Risk Control Analyst
2 weeks ago
Houston, United States RWR Enterprises Inc. Full timeOur client , a global leader in the commodities space, has us doing a search for a Sr. Power Risk Control Analyst . This role is open due to the incumbent moving to the desk. This high visibility role will be part of high performing team responsible for leading the risk management analysis, monitoring and reporting for power trading activities. If interested...