Senior Claims Adjuster, Professional Lines

3 weeks ago

Virginia Beach, United States Hamilton Full time

In good company.

We're a global specialty insurance and reinsurance company enhanced by data and technology, focused on producing sustainable underwriting profitability and delivering significant shareholder value.

Headquartered in Bermuda, we operate on a global basis, with over 500 employees and key underwriting operations in London, Bermuda, the US and Dublin.

We work collaboratively, we share a passion for the service and results we deliver, and we know that what we do each day is meaningful - to our customers and our business.

We're looking for a

Senior Claims Adjuster, Professional Lines

Based in Richmond, Virginia and reporting to a Claims Manager, you will be responsible for the direct handling of high exposure specialty claims along with assisting in the mentoring of future claims adjusters.

Hamilton Select is our US excess and surplus lines insurer based in Richmond, Virginia underwriting hard-to-place accounts in the small and middle-market space through an appointed wholesale broker network.

What you will do

  • Review claims and related systems and processes
  • Understand and analyze policy language and contracts
  • Provide coverage, liability, and damages analysis for claims and ensure timely reserving and appropriate legal and indemnity payments
  • Draft disclaimers and reservation of rights letters
  • Negotiate settlements, mitigate losses, and control expenses
  • Adhere to Claims Best Practices, Key Controls, and file handling requirements
  • Maintain a high level of communication with leadership and underwriting partners
  • Ensure appropriate reports are timely prepared and disseminated
  • Ensure successful implementation of key organization-wide initiatives and improvement strategies for claims and our business units
  • Present to management, mentor new staff and identify procedural improvements
  • Support other functional groups within the organization
  • Ensure compliance with internal corporate guidelines, processes and procedures
  • Other duties as required by management
  • Some travel, as required for trials & mediations, etc
What you require for the role
  • Experience in specialty claims handling or related litigation with a career history of increasing responsibility
  • Experience handling claims in the Excess and Surplus market required
  • Experience handling claims in all of the following divisions is preferred: General and Excess Casualty, Life Sciences, Energy, Contractors, Products, Professional and Management Liability, Allied Medical and Medical Professionals
  • Experience working with complex coverage issues required
  • Multi-jurisdictional claims and litigation experience required
  • Adjuster license and or certifications desired but not required
  • Highly advanced knowledge of claim processes, policies, procedures, claim systems, regulation, coverage, liability, damage evaluation, and/or settlement with exposures in excess of $1M
  • Strong negotiating, analytical, written, and organizational skills
  • Mediation and arbitration experience preferred
  • Strong computer skills (Microsoft Office Suite, SharePoint, and in-house claims systems)
  • Ability to prioritize and manage deadlines
  • Ability to work both independently and collaboratively as part of a team
  • Excellent at establishing close working relationships with other departments, including underwriting, operations, finance, IT, actuarial and legal
Conduct Standards
  • You must act with integrity
  • You must act with due skill, care and diligence
  • You must be open and cooperative with the FCA, the PRA and other regulators
  • You must pay due regard to the interests of customers and treat them fairly
  • You must observe proper standards of market conduct
  • You must act to deliver good outcomes for retail customers
What you can expect from us

We offer a vibrant, entrepreneurial, and collaborative culture guided by our values: Be Smart, Be Sensible, Be Open and Be More.

We know if we welcome and respect differences, we'll attract and retain talent that brings a valuable diversity of perspectives and experience. We want all our colleagues to feel that they can bring their whole selves to work at Hamilton and know that they can be part of building a great company.

Hamilton offers a competitive salary with an annual performance-based target bonus and a comprehensive benefits package, to include:
  • Hybrid working
  • Matching 401K plan
  • Medical, dental, vision, life, disability
  • Generous time off (including parental leave)
  • Continued support for professional development
  • Gym subsidy
  • My day (additional days leave for personal interests/wellness/charity work)

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