It Support Manager IT Bartenheim, France

3 weeks ago


St Paul, United States Bihr Spain Full time

Rattache(e) au Director IT Power Sports Europe, vous avez pour mission principaled'assurer le support technique informatique et d'applications ainsi que la gestion des equipements et des services ITavec votre equipe, afin de garantir un fonctionnement fluide et efficace des systemes informatiques dans un environnement multi-sites.Missio ns : Diriger et developper une equipe de support IT internationale composee de techniciens informatiques et de techniciens support applicatif.Superviser les technologies et strategies relatives a la gestion des postes de travail.Maitriser les principales applications et flux metier de lentreprise et en assurer le support.Assurer un excellent niveau de service a nos utilisateurs.Resultats attendus: Permettre a tous les collaborateurs Bihr de travailler efficacement, que ce soit au bureau, a la maison ou sur la route en leur fournissant les equipements et le niveau de support adequat.Assurer un support applicatif autour des principales applications metier (en particulier SAP), realiser des extractions de donnees et analyser les causes racine lorsque des problemes surviennent.Travailler en collaboration avec les autres equipes pour remonter les problemes recurrents et proposer des ameliorations.Developper une culture de service au sein de lequipe et construire une relation de confiance avec nos utilisateurs, clients et fournisseurs.Gerer les onboarding / offboarding des utilisateurs, les changements de role, les droits dacces. Gerer le cycle de vie des peripheriques IT et linventaire. Maintenir a jour la documentation du support.Developper et maintenir des SLAs et KPIs pour mesurer la performance du service.Profil recherche: Vous avez une experience dans le management dune equipe de support informatique.Vous avez un sens profond du service et de la loyaute, vous etes empathique, comprehensif et patient.Vous savez travailler de facon autonome et prioriser le travail de votre equipe, en vous adaptant a des priorites et des conditions changeantes.Vous maitrisez les technologies du poste de travail Microsoft et la suite Office 365. Une experience avec SAP, les bases de donnees et/ou du developpement logiciel sont un avantage.Vous avez un excellent niveau de francais et danglais. Lallemand ou lespagnol sont un plus Le poste est a pourvoir a temps plein en CDI, a Bartenheim (a proximite de Mulhouse et Bale).Deplacements occasionnels en Europe.Ce que vous gagnez en travaillant pour Bihr :Un poste stimulant au sein d'une equipe dynamique avec de tres bonnes perspectives d'avenir ;Un equilibre vie professionnelle et vie personnelle assure grace a nos horaires flexibles et a la possibilite de teletravailler #J-18808-Ljbffr

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