Customer Service Representative

4 weeks ago

Denver, United States Ardent Mills Full time

Join Us Today

Customer Service Representative

Your role:

As the Customer Service Representative (CSR) youwill be the key liaison between Ardent Mills' external customers and internal stakeholders building trust and serving those both inside and outside of the organization.

The CSR is responsible for managing and maintaining strong customer relationships as the primary point of contact for an assigned customer base and acting as the voice of the customer back to the business. A successful candidate will have the following attributes:

  • The ability to deliver results in first-time situations by inspiring others and working to earn trust every day.
  • The willingness to serve others with understanding, respect, and care.
  • The ability to operate with simplicity, clarity, and transparency.
  • A desire to strive for excellence and a passion to serve.
  • The willingness to effectively deal with and drive change.
  • The ability to organize, prioritize, and own multiple tasks while meeting and/or exceeding deadlines.
  • The ability to learn and apply new technology, with the willingness to share knowledge with others.
Above all you will be expected to carry out all your activities with reliability, integrity, compliance and in a safe, environmentally responsible, and efficient manner.

Your responsibilities:
  • Order Management/ Fulfillment: The CSR is responsible for accurate order entry, contract application, and price confirmation management. The CSR will solicit customer orders based on customer trends and/or customer inventory. This person will also work cross-functionally with mill schedulers, transportation, sales and supply chain to ensure Ardent Mills is meeting our customer's expectations.
  • Customer Relationship Management: The CSR will act as a liaison between the customer and all internal Ardent Mills functions. The CSR will create and foster positive customer relationships through daily/weekly interaction and timely and professional service. In addition, this person will acquire/maintain customer insight/information and provide it to the business.
  • Incident Management: The CSR will work to resolve customer incidents, collaborating with all parties to make decisions that are best for all involved. The CSR will also track customer relationships using the Incident Management Process and communicate relevant information throughout the organization.
  • Demand Management: The CSR is accountable to track and communicate changes in short term customer demand and escalate as appropriate to the business to ensure we are proactively able to meet our customer's needs.

Essential skills and experience:
  • Bachelor's Degree or 3+ years customer service experience
  • Preferred: Customer service experience including order entry and customer relationship management
  • Preferred: SAP, Microsoft GP or other ERP software working knowledge
  • Preferred: Logistics and/or Transportation experience
  • The ability to delve into details and problem solve
  • The ability to balance competing priorities with the skills to successfully multi-task in fast paced environment
  • The ability to deliver accurate results in an efficient manner
  • Willingness to lead by example, help drive team engagement and influence others positively
  • Proficient in Microsoft Office skills to include; Outlook, Excel, & Word
  • Excellent verbal and written communication skills
  • Bilingual; Spanish preferred but not necessary

Hours:
  • Must be available to work after hours coverage on a quarterly basis during evenings and weekends in addition to your usual schedule.

The preceding position description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this position. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees in this position. The description, duties, functions, and responsibilities are subject to change at the discretion of Ardent Mills.

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