Customer Service Specialist

2 weeks ago

Murfreesboro, United States Brand Elevate Full time

Printing/Promo Item and Fulfillment Customer Service Specialist needed for Fast Growing Company.

Brand Elevate is hiring and we are looking for someone who is excited to be a part of our office team. Are you ready to be a part of a growing company that brings fresh ideas to an old industry like physical marketing products and fulfillment? Would you like to use and develop your skills as part of an adaptive team?

We are in need of a skilled, detail oriented operations manager that will help support our continued growth.

We are a digital printing company that specializes in WOW boxes, books, and promotional printing. We work with authors and companies around the US to get their books into their client's hands, and custom products and packaging for our clients. Our core values are: We are love, we are generous, we are a team, we are constantly growing, and we are committed to excellence.

Why it matters: We are the creators of the Wow Box and bring connection and high end swag to virtual events.

Our clients are our life blood and our goal is to serve them at the highest level. Everything else falls into place if our clients are treated well.

** Must have prior office experience, client focused and be detail oriented **

Objectives of this role:

  • Insure our clients are well taken care of
  • Create and maintain a good relationship with the rest of the team, our clients and our vendors
  • Support clients by helping them pick the best products for their Wow Boxes and selling them our services
  • Grow our sales by initiating conversations with our clients in a consultative manner to further company growth

Responsibilities

  • Be a team player and work well within a team environment
  • Maintain constant communication with clients and vendors understanding their timelines and needs
  • Quote and place orders for clients from inhouse products and outside vendors
  • Support clients by helping them pick the best products for their Wow Boxes and selling them our services
  • Invoicing clients and approve bills from vendors
  • Initiate conversations with our clients in a consultative manner to further our sales goals
  • Communicate with clients around shipping and any potential delays

Required skills and qualifications

  • Two or more years of proven success in customer service or project management
  • Strong skills in communication through email and phone
  • Team player who wants to work as part of an in-person team that likes to work hard
  • Proficiency in Google Suites, project management software (Monday.com), Quickbooks and Slack

Preferred skills and qualifications

  • Bachelors degree
  • Working knowledge of management software programs, including QuickBooks, Excel or Google Sheets, Slack and fulfillment software
  • Multiple years of customer service experience or project management

Job Type: Full-time

Salary: $21-$24 per hour

Benefits:

  • 401(k)
  • 401(k) matching
  • Paid time off

Schedule:

  • Monday to Friday 8:30am - 5 pm

Supplemental pay types:

  • Bonus pay (cash balance plan)

Ability to commute/relocate:

  • Murfreesboro, TN: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

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