Customer Care Retention Specialist
2 weeks ago
Our Customer Care Specialist is responsible for developing customer relationships that promote retention and loyalty. Their job is to work closely with customers to ensure they are satisfied with the services and to improve upon areas of dissatisfaction. We are looking for an individual that possesses a strong drive for learning and results. Must be personable and comfortable working with customers and sales representatives via phone and email.
Essential Duties and Responsibilities- Inbound and outbound calls
- Provide a high level of customer service through proactive support and active listening.
- Mediate escalations
- Utilize strategies to retain existing accounts and bring on additional business locations.
- Conduct a high level rate analysis.
- Upsell products/services.
- Utilize CRM to maintain effective documentation.
- Maintain Weekly and Monthly Reports
- Submit account changes/service requests to the account’s changes department.
- Work with sales reps and various internal departments to help resolve any customer issues and/or account cancelation requests.
- Manage task or project-based assignments including but not limited to portfolio conversions and outbound campaigns.
- Bilingual preferred (English and Spanish)
- 1+ year in customer service or call center or related experience
- High school diploma or GED equivalent
- High attention to detail
- Strong organizational skills
- Effective Time Management
- Ability to communicate clearly and professionally via phone and email.
- Ability to learn quickly and multi-task in a fast-paced, ever-changing environment.
- Works effectively unsupervised and in a team environment.
- Intermediate math skills.
- Experience with Microsoft Office programs (Outlook, Excel, Word, etc.
- Desired prior call center experience.
- Desired prior experience in the Payment Industry or related field.
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Customer Service Specialist
1 week ago
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Customer Service Specialist
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Murfreesboro, United States Brand Elevate Full timePrinting/Promo Item and Fulfillment Customer Service Specialist needed for Fast Growing Company.Brand Elevate is hiring and we are looking for someone who is excited to be a part of our office team. Are you ready to be a part of a growing company that brings fresh ideas to an old industry like physical marketing products and fulfillment? Would you like to...
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Customer Service Specialist
Found in: Appcast Linkedin GBL C2 - 2 weeks ago
Murfreesboro, United States Brand Elevate Full timePrinting/Promo Item and Fulfillment Customer Service Specialist needed for Fast Growing Company.Brand Elevate is hiring and we are looking for someone who is excited to be a part of our office team. Are you ready to be a part of a growing company that brings fresh ideas to an old industry like physical marketing products and fulfillment? Would you like to...
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Payroll Specialist
1 week ago
Murfreesboro, United States National Health Corporation Full timeJob DescriptionJob DescriptionPosition: Payroll Specialist - Full Time Pay: $18 - $20 / hour Depending On ExperienceNHC Corporate Office, located in Murfreesboro, TN, has an opportunity for a motivated, team-oriented, Payroll Specialist to assist with the timely and accurate preparation of payroll for over 100 Healthcare operations, primarily in the...
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Insurance Preauthorization Specialist
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Murfreesboro, United States National Health Corporation Full timeJob DescriptionJob DescriptionInsurance Preauthorization Clerk for our Murfreesboro, TN location NHC HomeCare TN Regional is looking for an Insurance Preauthorization Specialist to join our team. Responsible for verifying and obtaining authorizations from insurance companies under the plan coverage for all appropriate patients. Communicates with patients...
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Coding Specialist
Found in: Lensa US P 2 C2 - 1 week ago
Murfreesboro, United States Nhccare Full timeNHC HomeCare Murfreesboro Murfreesboro, TN 37129, USA Description "A different kind of care that ensures you’re surrounded by people who make a difference in your life" Position: Coding Specialist Qualifications: One to Two years of experience in Home care required Certification and formal training and education in ICD-10-CM diagnosis coding required as...
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Coding Specialist
1 week ago
Murfreesboro, United States National Health Corporation Full timeJob DescriptionJob Description"A different kind of care that ensures you’re surrounded by people who make a difference in your life"Position: Coding SpecialistBenefits: Competitive Wages, Insurance, 401K Match, Dental, Vision Qualifications:One to Two years of experience in Home care requiredCertification and formal training and education in ICD-10-CM...
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Coding Specialist
1 day ago
Murfreesboro, United States National Health Corporation Full timeJob DescriptionJob Description"A different kind of care that ensures you’re surrounded by people who make a difference in your life"Position: Coding SpecialistBenefits: Competitive Wages, Insurance, 401K Match, Dental, Vision Qualifications:One to Two years of experience in Home care requiredCertification and formal training and education in ICD-10-CM...
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Coding Specialist
1 week ago
Murfreesboro, United States National Health Corporation Full timeJob DescriptionJob Description"A different kind of care that ensures you’re surrounded by people who make a difference in your life"Position: Coding SpecialistBenefits: Competitive Wages, Insurance, 401K Match, Dental, VisionQualifications:One to Two years of experience in Home care requiredCertification and formal training and education in ICD-10-CM...
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Leasing Specialist
5 days ago
Murfreesboro, United States Continental Realty Full timeJob DescriptionJob DescriptionPosition: Leasing Specialist for Fortress Grove- Murfreesboro, TNRole OverviewAs a Leasing Specialist for Fortress Grove, you will work at a fast pace to lease apartment homes in a very competitive market. In addition, you will deliver exceptional after-sales service to meet the ongoing needs of existing residents. This...
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Leave Administration Specialist
2 days ago
Murfreesboro, United States Lockton Full timeDo you enjoy administering leaves? Would you enjoy working with various clients that vary in size and industry? Do you enjoy being in a collaborative, professional environment? Then we have the position for you! Lockton is a global professional services firm with over 10,000 Associates who advise clients on protecting their people, property and...
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Technical Support Specialist
Found in: Talent US C2 - 1 week ago
Murfreesboro, United States i3 Verticals Healthcare Full timeJOB TITLE: Technical support specialist DEPARTMENT : i3 Operations LOCATION: Murfreesboro, TN REPORTS TO : Supervisor, Technical Support SUMMARY OF POSITION: The primary purpose of this role is to support our customers and sales representatives with all aspects related to technical support. This primarily involves phone and email support pertaining to...
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Technical Support Specialist
1 week ago
Murfreesboro, United States i3 Verticals Management Services, Inc. Full timeJob DescriptionJob DescriptionJOB TITLE: Technical support specialistDEPARTMENT: i3 OperationsLOCATION: Murfreesboro, TNREPORTS TO: Supervisor, Technical SupportSUMMARY OF POSITION:The primary purpose of this role is to support our customers and sales representatives with all aspects related to technical support. This primarily involves phone and email...
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Murfreesboro, United States Ascension Full timeAscension has provided thousands of associates and caregivers a rewarding career in healthcare since 1902. We strive to expand access to high-quality, low-cost, person-centered care and services for all. At AMG SURGICAL SPECIALISTS, caregivers can find both a jumpstart to their careers and clinical education opportunities. If you are looking for a rewarding...
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Nurse Manager
1 week ago
Murfreesboro, United States NHC Full timeNurse Manager Rn or LPN - Murfreesboro, TN$4000 Sign on Bonus for Full TimeNHC Healthcare Murfreesboro, 40 miles southeast of Nashville, is in need of a Nurse to lead a team of nursing professionals in providing excellent patient care. The Nurse Manager supervises CNA and Staff nurses on the unit and oversees all patient careRequirements:Graduate from an...
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Patient Care Tech/CNA
1 week ago
Murfreesboro, United States Trustpoint Hospital Full timeWe are seeking Patient Care Techs at TrustPoint Hospital to join our team! You will be responsible for providing medical or therapeutic care under direction of nursing or clinical staff. TrustPoint Hospital is a 217-bed, state-of-the-art treatment center that provides an array of medical and psychiatric services on both an inpatient and outpatient basis. We...
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Coding Specialist
Found in: Lensa US P 2 C2 - 2 weeks ago
Murfreesboro, United States NHC Full time"A different kind of care that ensures you're surrounded by people who make a difference in your life"Position: Coding SpecialistBenefits:Competitive Wages, Insurance, 401K Match, Dental, VisionQualifications:One to Two years of experience in Home care requiredCertification and formal training and education in ICD-10-CM diagnosis coding required as well as...
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Registered Nurse
1 week ago
Murfreesboro, United States NavitsPartners Full timeJob DescriptionJob DescriptionRole: Registered Nurse - Telemetry Unit: Medsurg/OncologyLocation: Hixson, TNContract Duration: 13 WeeksShift: 12 NightsStart: ASAPRole Brief:Studying patients' medical history, test results, and treatment plans.Tracking routine heart rate, blood pressure, and pulse oximetry measurements.Monitoring, interpreting, and...
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Nurse Manager
2 weeks ago
Murfreesboro, United States National Health Corporation Full timeJob DescriptionJob DescriptionNurse Manager Rn or LPN - Murfreesboro, TN$4000 Sign on Bonus for Full TimeNHC Healthcare Murfreesboro, 40 miles southeast of Nashville, is in need of a Nurse to lead a team of nursing professionals in providing excellent patient care. The Nurse Manager supervises CNA and Staff nurses on the unit and oversees all patient...
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Behavior Technician
Found in: beBee jobs US - 2 weeks ago
Murfreesboro, Tennessee, United States BehaviorCare Therapy Full timeBehaviorCare is a leading provider of home-based ABA therapy for children with autism. We offer Applied Behavior Analysis (ABA) services for children, infants and their families in New Jersey and Arizona.With BehaviorCare being in our growth mode, there is an abundance of opportunity to makeimpact with your ideas, experiences and feedback. We are seeking...