Technical Support Engineer

4 weeks ago

Ponte Vedra Beach, United States PGA TOUR Full time
In order to be considered for this role, after clicking "Apply Now" above and being redirected, you must fully complete the application process on the follow-up screen.

The Best Players Need the Best People.

The Technical Support Engineer is responsible for providing engineering support for network connectivity, Operating Systems / server / cloud resources and application issues, and review application / system logs to diagnose, determine and solve problems. This position serves as a liaison to the Data Center Technology Group (DTG), developers and product Owners for supported systems. Responsible for minimizing and preventing application, data and circuit outages, and communicating with the help desk and other departments to provide issue resolution in a prompt manner.

QUALIFICATIONS

  • Bachelor's degree in Network Administration, Computer Science, System Engineering, or a similar field or equivalent job experience

  • 2+ years Information Systems experience

  • 2+ years Windows / Linux Server Administration experience preferred

  • Strong knowledge in scripting in PowerShell and bash

  • Certificates: AWS Certified Developer - Associate

  • Must be able to multitask and have strong organizational skills

  • Ability to work effectively as an individual, but also in a team environment

  • Must have working experience with system repair, engineering tasks, and other troubleshooting activities

  • Knowledge of the game of golf, scoring, rules, PGA TOUR structure preferred

  • Must have strong attention to detail skills

RESPONSIBILITIES/DUTIES

  • Responsible for providing first and second level support for network connectivity, system and application problems/issues as needed and resolve issues timely and effectively

  • Responsible for maximizing ShotLink system uptime

  • Responsible for scripting and configuring monitoring of the ShotLink systems

  • Responsible for software deployment automation

  • Responsible for minimizing and preventing application, data and circuit outages, and communicating with the help desk and other departments to provide issue resolution in a prompt manner

  • Actively monitor support requests to communicate and resolve problems to affected parties

  • Responsible for installing, configuring, and troubleshooting ShotLink applications

  • Manage and deploy standardized platforms

  • Properly follow operational procedures and make recommendations for process improvement

  • Responsible for all data circuits

  • Act as point of interface with third parties

  • Special projects or other duties as assigned

  • On call responsibilities for ShotLink system

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