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Technical Customer Service Representative

4 weeks ago

West Point, United States Southern Ionics Incorporated Full time
About the Job

The Customer Service Representative receives and processes orders for our chemical products, manages all customer communication and orders, and acts as a liaison between the sales team and production plants. This position may require being on-call for evenings, weekends, and holidays based on a rotation schedule.

Responsibilities

  • Receive and input all customer orders for plant locations and any related changes or cancellations
  • Utilize order-tracking systems specific to the Chemical Industry
  • Maintain up-to-date customer information, transaction data, and pricing
  • Communicate with production locations and customers
  • Set up and review new accounts and update customer records as appropriate
  • Adheres to ISO requirements as they relate to customer service.
  • Participates in Quality System Training to maintain ISO compliance.
  • Assists with projects as necessary.
You Must Have
  • Proficiency in data entry
  • Excellent computer skills, highly proficient with Outlook and order-entry software.
  • Exceptional organizational skills, attention to detail and accuracy
  • Good telephone manners to enhance relationships with internal and external customers.
  • Ability to multi-task and prioritize.
  • Ability to adapt to change and to function as a team player.
Education and Experience
  • Associate degree in business or related field preferred
  • Two to Five years of office experience.
  • Customer service, call center, or data entry experience required.
Physical Requirements
  • Prolonged periods sitting or standing at a desk and working on the computer.


Compensation

Southern Ionics offers a competitive base hourly rate with eligibility for an annual performance bonus. Benefits include medical, dental, and vision insurance, 401(k) with company match, and more.

This description is not to be considered "all-inclusive" of job requirements.

Southern Ionics is an equal opportunity employer and is committed to providing a workplace that is free of discrimination of all types from abusive, offensive, or harassing behavior. We all deserve to work in an environment where we are treated with dignity and respect. Southern Ionics is committed to fostering, cultivating and preserving a culture of diversity, equity and inclusion while creating an environment that brings out the full potential in each of us.