Clerical Assistant 3

3 weeks ago

Middletown, United States Commonwealth of Pennsylvania Full time
THE POSITION

Do you want your clerical skills to support an office that values fiscal and social responsibility, believes new ideas, and encourages collaboration? Bring your clerical skills to the Bureau of Pennsylvania State Lottery, Customer Support Division as a Clerical Assistant 3. Join our team and help keep the Pennsylvania Lottery a fun and fair way to benefit older residents of Pennsylvania.

DESCRIPTION OF WORK

In this position, you will provide clerical support in the Lottery Call Center to internal teams and assist players, retailers, and PA Lottery staff over the phone and via email. Customer service actions for this position include receiving inquiries, determining the most appropriate response, and responding verbally and in writing to effectively communicate information and solutions. You will perform a variety of clerical duties to assist retailers and adjust lottery records in cases where lottery tickets are lost, stolen, damaged, or unaccounted for. This includes comparing and verifying information, scanning lottery tickets and other documents, entering information into the department's computer systems, composing correspondence, and assisting with outgoing and incoming mail as needed. Take the next step in your clerical and customer service career with us

Interested in learning more? Additional details regarding this position can be found in the position description.

Work Schedule and Additional Information:

  • Full-time employment
  • Work hours are 8:00 AM to 4:00 PM, Monday - Friday, with 30-minute lunch.
  • Salary:In some cases, the starting salary may be non-negotiable.
  • You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.
REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY

QUALIFICATIONS

Minimum Experience and Training Requirements:

  • One year as a Clerical Assistant 2 (commonwealth title); or
  • One year of moderately complex clerical experience; or
  • An equivalent combination of experience and training.

Additional Requirements:

  • You must be able to perform essential job functions.

Preferred Qualifications (not required):

  • Call center experience.
  • Customer service experience.

How to Apply:

  • Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
  • If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
  • Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
  • Failure to comply with the above application requirements may eliminate you from consideration for this position.

Veterans:

  • Pennsylvania law (51 Pa. C.S. *7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.employment.pa.gov/Additional%20Info/Pages/default.aspx and click the Veterans' Preference tab or contact us at ra-cs-vetpreference@pa.gov.

Telecommunications Relay Service (TRS):

  • 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.

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