Employee Benefits Associate Account Manager

3 weeks ago

St Paul, United States North Risk Partners Full time

Job Type

Full-time

Description

North Risk Partners is a fast-growing firm dedicated to serving the insurance and risk management needs of businesses and individuals. Our team consists of over 425 employees working across five states including Minnesota, Iowa, North Dakota, South Dakota, and Nebraska. North Risk's team is values-driven with a common mission of service - to our clients, to each other, and to our community.

North Risk is growing which means your career can too #oneTEAM members receive:

  • Strong company culture
  • Professional Education and Licensing Paid for by North Risk
  • Volunteer Time Off
  • Paid Parental Leave
  • PTO Donation Program
  • Paid Holiday
  • Work/Life Balance via Hybrid Schedule
  • Professional Development
  • Continuing Education
This position is responsible for managing the relationships and day-to-day service requests associated with employee benefits accounts to support the producing Risk Advisor. Associate Account Managers work under the supervision of the account management team servicing accounts and will progressively increase their responsibilities to become an Account Manager, who independently services client accounts.

PRIMARY RESPONSIBILITES:
  • Develop and maintain strong relationships with clients through advising and responding to all correspondence in a quick and accurate manner with support from the Risk Advisor and account management team
    • Includes answering questions regarding all lines of coverage, and assisting with plan and/or carrier changes, claims, and billing
  • Collaborate with Risk Advisors to determine and meet client goals
  • Work under the supervision of the account management team to:
    • Develop insurance solutions for current clients
    • Review policies to be certain information and coverages are accurate
    • Evaluate and prepare renewal comparisons and policy proposals
    • Communicate and educate clients on policies as needed
    • Coordinate external (e.g. carrier) and internal (e.g. agency software systems) implementations of new groups as necessary
    • Enter activity and other relevant information into agency management systems and other software tools according to company procedures
    • Resolve inquiries on service problems to ensure client satisfaction
    • Assist in marketing efforts
  • Promote and implement value-added services available through North Risk Partners (i.e., professional consulting, webinars/seminars, communications, Zywave tools, and more)
  • Attend and actively participate in agency service training meetings
  • Develop and maintain positive relationships with partner insurance carriers
  • Follow all federal and state regulations, and best practices for avoiding errors and omissions
  • Continue professional development; pursue and maintain professional designations if applicable
  • Travel as necessary for client meetings
Requirements

Education, Experience, and Certifications:
  • High school degree or equivalent is required
  • Bachelor's degree preferred, but not required
  • Previous work experience in insurance industry
  • Active health and life insurance license
BEHAVIOR EXPECTATIONS:
  • A role model for North Risk Partners' core values, mission, and desired culture
  • Demonstrate enthusiasm and a positive attitude
  • A self-starter who takes initiative to identify problems and lead by example
  • Effective oral and written communication skills to effectively represent North Risk Partners as an employer of choice
  • Ability to build strong, constructive relationships with a diverse range of clients, and organizational partners to discover common goals for a positive experience
  • Strong attention to detail with excellent organizational skills
  • Professionally and positively represent North Risk Partners to all coworkers, clients, and external stakeholders
  • A team player who collaborates and works well with his/her coworkers
  • A professional who demonstrates the ability to carry on a conversation with clients, Risk Advisors, and other coworkers within North Risk Partners

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