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Bistro Supervisor/Attendant

2 months ago

Indianapolis, United States Arbor Lodging Management Full time

** Bistro Supervisor/Attendant (CY only)**

**Job Category****:** Food & Beverage **Requisition Number****:** BISTR001903 Showing 1 location **Job Details**

**Description**

Arbor Lodging is a leading hotel investment and management company with a portfolio of hotels across the United States. We have been entrusted by numerous partners and are approved managers for Marriott, Hilton, Hyatt and IHG. Our culture is focused on connecting our guests with exceptional experiences. We are people-focused, data-driven, and accountableto our guests and our clients.

**We are currently seeking a**

** **Courtyard Supervisor/ Bistro Attendant****

**Bistro Attendant Duties and Responsibilities:**

* Approach all encounters with guests and employees in an attentive friendly courteous and service-oriented manner.

* Review meeting room demand and/or needs for the day

* Cleaning of all equipment/areas within the Bistro (Speed Cook Oven, Barista Station, Dining Room, Prep-cooler, etc.)

* Maintain regular attendance in compliance with Arbor Lodging standards as required by scheduling which will vary according to the needs of the hotel.

* Ensure display cooler is fully stocked

* Trash can(s) are empty and clean with correct trash can liner

* Proper closing shift duties are completed

* Restock areas as needed

* Bartender responsibilities (set up, service, menu knowledge, closing)

* Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working.

* Comply at all times with Arbor Lodging standards and regulations to encourage safe and efficient hotel operations.

* Service guests with all food and beverage requirements in a warm friendly courteous and professional manner.

* Clear clean and reset tables as needed.

* Ensure Bistro is stocked with all appropriate items for AM/PM service

* Accommodate any special requests made by a guest or offer appropriate alternatives.

* Be familiar with the operation of the P.O.S. system.

* Greet guests in a timely manner.

* Ensure quality control of menus with regard to cleanliness and appearance.

* Ability to answer the telephone according to standards.

* Have a complete knowledge of standards of service.

* Have a thorough knowledge of menus and current specials.

* Carry out cashiering functions in closing checks and end of shift paperwork.

* Perform opening and closing procedures and side work duties.

* Employees must at all times be attentive friendly helpful and courteous to guests and fellow employees.

* Attend meetings as required by management.

* Perform any other duties as requested by management. **Supervisor duties:**

* Create a warm and welcoming atmosphere for all guests.

* Facilitate a team environment to ensure optimum guest service.

* Responsible for preparation and execution of daily food service including cooking, food prep, cleaning and any other required task requested by hotel leadership .

* Responsible for food and profitability to include; meeting budgetary goals, establishing and ensuring quality standards are met and maintained.

***Successful Candidates will have:***

* High School diploma or equivalent and/or experience in a hotel or a related field preferred.

* Must be able to convey information and ideas clearly.

* Must be able to evaluate and select among alternative courses of action quickly and accurately.

* Must work well in stressful high pressure situations.

* Must be effective at listening to understanding and clarifying the concerns and issues raised by co-workers and guests.

* Must be able to work with and understand financial information and data and basic arithmetic functions.

* Must maintain composure and objectivity under pressure.

* Must have previous Food & Beverage Experience.

* ServSafe Certification is a plus but must be obtain within first 90-days.

* Liquor License is a plus and must be obtained within first 90-days.

**The Benefits of Arbor Lodging**

* Competitive salaries

* Annual review with increase potential

* 401k program with company match

* Additional benefits may be available

Arbor Lodging focuses on Five Guiding Principles to maintain a culture that growth, development, and progression within the properties:

Do the Right Thing - Operate and act with integrity in all you do even when it is not convenient.

Lead with Heart - Be kind, passionate and hospitable.

Be Accountable - Take ownership and deliver results.

Aim Higher - Go above and beyond to exceed expectations and pursue thoughtful change.

Celebrate Differences - Embrace diversity; respect individual opinions and ideas.

We look forward to speaking with you Apply today

Arbor Lodging Management provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Arbor Lodging Management complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

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