Senior Business Analyst

Senior Business Analyst - Warehouse, Regional Operations.

Senior Business Analyst - Warehouse, Regional Operations.

Analysis & Reporting (Manufacturing, Transport & Logistics) The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud. About the Team: The Regional Warehouse team works closely with the local markets to man age

and drive improvements in daily operational practices and long-term strategic initiatives. We use a data-driven approach to identify key opportunities, and collaborate seamlessly with markets to deliver on these commitments. Our capabilities provide brands and sellers with flexible, affordable and seamless warehouse solutions enabling them to be more competitive and better serve our end customers. Job Description: Define and own key performance metrics (related to cost, scale and service) and set up performance man age ment cadences to evaluate performance of local markets Benchmark warehouse performance across all local markets and conduct gap analysis for each market with respect to KPI targets and create roadmap for improving throughput, stor age , and service level Utilise tools for root cause analysis (e.g., 5 WHY) to resolve performance issues in local markets and put in place strategic programmes Collaborate with other functional teams to refine the process flow for better customer experience and operational efficiency Oversee the warehouse operational budget and ensure actual cost are kept within budget Identify opportunities and implement cost-saving initiatives to reduce operational costs without compromising service level Monitor weekly

/

monthly scrap rate in all markets, understand the root cause and work with respective teams to minimise the scraps Requirements: Degree in Industrial Engineering, Supply Chain Man age ment, Business Analytics or relevant disciplines At least 3

years

of working experience in related field with prior knowledge on warehouse man age ment, quality man age ment, supply chain man age ment Strong analytical and problem-solving skills with proficiency in Python and SQL for data analysis and reporting Onsite warehouse operations man age ment experience required Proficient in MS office with experience in managing enterprise-wide man age ment systems platforms to drive decision making Ability to multitask and work independently in a dynamic and collaborative environment across multiple business verticals Ability to eng age

and collaborate with cross functional stakeholders across and outside the organisation which includes authorities, senior leaders, and

gro und employees Ability to present and communicate key insights in a clear and succinct manner to stakeholders from across levels Fluency in English and an additional Asian langu age

(optional) to communicate with our Asian market stakeholders Shopee is the leading e-commerce platform in Southeast Asia and Taiwan. It is a platform tailored for the region, providing customers with an easy, secure and fast online shopping experience through strong payment and logistical support. Shopee aims to continually enhance its platform and become the region’s e-commerce destination of choice via ongoing product optimisation and localised user-centered strategies. Shopee, a Sea company, was first launched in Singapore in 2015, and has since expanded its reach to Malaysia, Thailand, Taiwan, Indonesia, Vietnam and the Philippines. Sea is a leader in digital entertainment, e-commerce and digital financial services across Greater Southeast Asia. Sea's mission is to better the lives of consumers and small businesses with technology, and is listed on the NYSE under the symbol SE. The Shopee team comprises over 8,000 employees from across the region, and with our rapid expansion, we are constantly on the lookout for potential talents who have the passion and drive to become part of a fast-moving and dynamic team. Shopee is the leading e-commerce platform in Southeast Asia and Taiwan. It is a platform tailored for the region, providing customers with an easy, secure and fast online shopping experience through strong payment and logistical support. Shopee aims to continually enhance its platform and become the region’s e-commerce destination of choice via ongoing product optimisation and localised user-centered strategies. Shopee, a Sea company, was first launched in Singapore in 2015, and has since expanded its reach to Malaysia, Thailand, Taiwan, Indonesia, Vietnam and the Philippines. Sea is a leader in digital entertainment, e-commerce and digital financial services across Greater Southeast Asia. Sea's mission is to better the lives of consumers and small businesses with technology, and is listed on the NYSE under the symbol SE. The Shopee team comprises over 8,000 employees from across the region, and with our rapid expansion, we are constantly on the lookout for potential talents who have the passion and drive to become part of a fast-moving and dynamic team. Don’t provide your bank or credit card details when applying for jobs.

#J-18808-Ljbffr