Senior Data Analyst
2 weeks ago
Senior Data Analyst - System Operations, SeaMoney
Responsibilities
Drive the credit services business in an operation role
Coordinate with internal teams & external partners to solve tickets daily
Gather and consolidate data, build and maintain reports/dashboards for Operations
Coordinate with stakeholders to evaluate and analyze data-related problems, find out the root causes, and propose solutions with Data PMs
Monitor and identify issues related to operating/ system errors based on data, alerting related stakeholders to take immediate action in case there are any issues that may affect our user experience
Work closely with other ops sub-teams (such as Payment Ops, KYC, CS) to understand their needs/ pain points to tackle their problems and enhance internal processes (especially the QA process) through automation and improve productivity
Communicate and collaborate closely with stakeholders to regularly update and understand new features and current issues, to not only develop monitoring reports but also carry out data analysis to ensure a holistic approach to process improvement
Other assigned tasks from the Management team
Qualifications
At least 3-5 year experience in the Data process and analysis field, preferably in Operations Department of a tech start-up (e-commerce, fintech)
Graduating with a Bachelor’s degree and above in Statistics, Business, Data Analytics, and other related fields
Strong proficiency in SQL, Microsoft Excel, Google Sheets, and Google Slides
Critical & logical thinking, problem-solving skills, flexibility in handling problems
Good communication skills in English and Vietnamese (verbal and written) to coordinate with internal stakeholders across the region
Good team player, a positive attitude with a can-do attitude, & integrity and responsibility
Background in Banking/Finance, have knowledge/experiences in credit & banking
A fast learner who is meticulous and detail-oriented
Having Python is a big advance
Hiring organization
Shopee is the leading e-commerce platform in Southeast Asia and Taiwan. It is a platform tailored for the region, providing customers with an easy, secure and fast online shopping experience through strong payment and logistical support.
Shopee aims to continually enhance its platform and become the region’s e-commerce destination of choice via ongoing product optimisation and localised user-centered strategies.
Shopee, a Sea company, was first launched in Singapore in 2015, and has since expanded its reach to Malaysia, Thailand, Taiwan, Indonesia, Vietnam and the Philippines. Sea is a leader in digital entertainment, e-commerce and digital financial services across Greater Southeast Asia. Sea's mission is to better the lives of consumers and small businesses with technology, and is listed on the NYSE under the symbol SE.
Employment Type
Full-time
Software Development
Job Location
#J-18808-Ljbffr