Associate, Client Service, 2024

3 months ago

San Francisco, United States AlphaSights Campus Recruiting Full time

Start Dates Available: Summer 2024

Looking to start your career in a fast-paced commercial role? Seeking to have immediate personal impact with a clear career path ahead of you? If so, our Associate Program is the right choice for you.

About AlphaSights

We bring together some of the most ambitious people from around the globe to work with the leading investment funds, strategy consultancies and Fortune 500 companies. Together, we help our clients access expert knowledge, elevate their decision-making and drive progress by connecting them with niche experts across the world.

Founded in 2008, our journey has been nothing short of extraordinary. With 1500+ professionals in nine cities worldwide, we've firmly earned our place as a leader in our market and one of the fastest-growing companies in the world. Our relentless pursuit of excellence means we only hire the best and brightest graduates to help us reach new heights.

Springboard your career with us if:

  • You thrive in a fast-paced, results-oriented environment.
  • You possess a client-first mindset.
  • You excel under pressure and enjoy working to tight deadlines.
  • You are gritty, resilient and ready to roll up your sleeves and make things happen.
A day in the life of an Associate

As an Associate in the Client Service team, you'll be the link between our clients and the expert knowledge they seek. Throughout your workday, you will work on multiple projects from investors, strategists and dealmakers at top-tier client organizations seeking expert insights to inform their decision-making. This is a communications-intense frontline role requiring you to multitask across parallel workstreams.

Your responsibilities will include:
  • Recruiting experts: you will spend a significant part of your day speaking on the phone with experts who are uniquely relevant matches for your clients' projects, often under tight deadlines.
  • Understanding the project and market context and the legal and regulatory environment in which your clients and experts operate.
  • Taking ownership of every aspect of your projects, from initiating and managing client-expert communications to meticulously scheduling calls to ensure seamless collaboration between them.
Ensuring success for our Associates means:
  • Giving you an introduction to the business world without being pigeonholed into any one industry or profession.
  • Helping you develop transferable commercial and client management skills spanning professional communications, negotiation, persuasion, project and time management.
  • A clear career path for advancement to Manager after 24-30 months, and to Vice President after ~5 years.
  • Successful completion of the Associate Program may qualify you for our MBA Tuition Program, which provides financial support towards the program cost of some of the top business schools worldwide.
Requirements

You'll need to bring your A game to work, daily. We are looking for:
  • Strong academic credentials (undergraduate GPA of 3.3 or above)
  • Noteworthy extracurricular achievement throughout school and university
  • Relevant internship experience
  • Fluent English is required
  • Work authorization in the United States; we do not sponsor visas but will consider applicants with STEM/OPT eligibility
Benefits
  • Expect total first-year compensation ranging from $90-110k (average to high performance) consisting of (i) annual base salary of $75,000 and (ii) uncapped variable compensation linked to individual performance.
  • 17 vacation days, in addition to 10 public holidays, and business closure during winter holiday week.
  • Competitive medical, dental, and vision insurance.
  • 401(k) match - 4% of your total compensation matched dollar-for-dollar.
  • State-of-the-art office with amenities in the heart of San Francisco; option to WFH each Friday.
AlphaSights is an equal-opportunity employer.

About this role

As a Client Service Associate, your work is at the heart of what we do: you'll be the link between our clients and the expert knowledge they seek.

To succeed in this role, you need to be motivated to deliver results for your clients and to achieve commercial goals. This is a communications-intense frontline role requiring a client-first mindset and the ability to multi-task across parallel workstreams. Throughout a fast-paced workday, you'll work on urgent projects from investors, strategists, and dealmakers at top-tier client organizations. You'll field incoming project briefs, quickly assess your clients' exact knowledge needs (e.g. when due-diligencing an investment opportunity), and then find, outreach, and vet the experts most suited for each project. You will own and manage all aspects of client-to-expert interactions, including scheduling, rescheduling, and follow-up inquiries.

What you'll do
  • Client service: Field incoming client briefs and utilize your business acumen to find and recommend the most relevant experts for each project. Complete tasks across multiple projects quickly and under pressure and go the extra mile to impress your clients with your proactivity and responsiveness.
  • Market context: Understand the project context and the legal and regulatory environment in which your clients operate. Apply the compliance protocols to each situation.
  • Expert recruiting: Confidently reach out to, recruit, and vet experts who are uniquely relevant matches for your clients' projects.
  • Commercial impact: Take on direct revenue responsibility and own monthly targets from the outset.
What you'll get
  • Client and senior executive facing responsibility from the get-go.
  • The opportunity to make a measurable contribution to your business unit's revenue growth and to achieve significant variable compensation reflecting your success.
  • A clear career path for advancement to Manager after 24-30 months, and to Vice President after ~5 years.
  • A unique training curriculum and intense on-the-job coaching, helping you develop highly transferable commercial and managerial skills.
  • An inspiring, high-energy, merit-based environment with ambitious peers.
Requirements
  • Undergraduate degree, no subsequent experience necessary
  • Track record of strong academic performance (minimum GPA of 3.3)
  • Extracurricular achievement throughout school and university
  • Internship experience evidencing an interest in business
  • Outstanding communication skills
  • Fluent English is required
  • Work authorization in the United States
    We don't sponsor visas but will consider applicants with STEM/OPT eligibility
Compensation and benefits
  • Expect total first-year compensation ranging from $90,000 (average performance) to $110,000 (very strong performance) consisting of (i) annual base salary of $75,000 and (ii) uncapped variable compensation linked to individual performance.
  • 17 vacation days, in addition to 10 public holidays, and business closure during winter holiday week.
  • Competitive medical, dental, and vision insurance.
  • 401(k) match - 4% of your total compensation matched dollar-for-dollar.
  • San Francisco: State-of-the-art office with amenities in the heart of San Francisco; option to WFH each Friday.


AlphaSights is an equal-opportunity employer.

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