Collections Officer

4 days ago

Pensacola, United States Gulf Winds Federal Credit Union Full time
Description

About Gulf Winds

Gulf Winds Credit Union offers innovative financial tools that give our members freedom to live life with their finances under control. Since our founding in 1954, we have grown from a single branch in Pensacola, Florida, to a regional institution with over $1 billion in assets and 83,000+ members across Florida, Alabama, and Georgia. From daily banking needs to investment services, our members aren't treated like an account number, but as part of the family.

Our Values

We are guided by our core values of Integrity, Care, Growth, and Innovation and are dedicated to our members, our community and each other.

Integrity
We own our decisions and actions by doing the right thing, learning from our mistakes, and taking responsibility.

Care
We help members meet their goals by listening to understand and offering the best solutions, placing kindness above all else.

Growth
We set ambitious goals, provide personal development opportunities, and encourage results.

Innovation
We challenge the status quo to enhance the member's experience and solve tomorrow's challenges today.

Working at Gulf Winds

Working at Gulf Winds is not just a job, it's a career. We're hiring collaborative, motivated people who want to love what they do. We are forward-thinking and family oriented. We recognize and reward excellent member service and have fun while working hard. When you join the team, you can expect:

  • Open and transparent communication with your leaders
  • Consistent coaching and opportunities to improve performance.
  • Collaborative and team-focused environments
  • Short and long-term professional development
  • Opportunity to participate in cross-functional projects.

With you on our team we can achieve our vision of becoming the leading and most trusted credit union on the Gulf Coast.

Job Description

Pay Range: Starting at $19.33 an hour

Role:

To preserve the Credit Union's assets by controlling delinquent loan accounts, collecting delinquent loan payments, and/or recovering collateral.

Essential Functions & Responsibilities:

Contacts delinquent accounts by phone, mail, text, and email; builds rapport with members; educates members on options available to resolve delinquency long term; takes appropriate action to bring current; Appropriate actions include but are not limited to analyzing the financial situation of delinquent borrowers, updating contact/employment information, offering various payment options, and coordinating with the Repo Specialist when necessary.

Performs loan recasts; researches accounts and provides overrides; verifies and processes deposits made to delinquent accounts.

Informs management of trends in loan underwriting contributing to delinquent/charged-off loans.

Performs other job-related duties as assigned.

Performance Measurements:

  1. Collection efforts meet the goals of the department.
  2. Optimal and timely recovery of credit union assets from delinquent and charged-off accounts.
  3. Accurate and complete records of all collection and recovery activity.
  4. Adherence to provisions outlined in the Fair Debt Collection Practices Act (FDCPA) and ensuring collection activity is always within Credit Union policy and all relevant regulations.
  5. Identification and reporting to management of potential underwriting problems.
  6. Provision of informed, professional, and accurate service and support to all members and employees.
  7. Complies with all applicable rules, regulations, and policies, including but not limited to BSA, OFAC, and Physical Security.

Knowledge and Skills:

Experience: One to three years of similar or related experience.

Education: A high school education or GED.

Interpersonal Skills: Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication.

Other Skills: Ability to read, write, comprehend, and speak English clearly.

Normally expected to work between 8:00 a.m. and 5:00 p.m. but may be required to work nights and/or weekends.

Must adhere to safety rules and regulations.

This Job Description is not a complete statement of all duties and responsibilities comprising the position.

Gulf Winds is an Equal Opportunity Employer. Drug Free Workplace.

  • Collections Manager

    3 weeks ago

    Pensacola, United States Gulf Winds Federal Credit Union Full time

    Description About Gulf Winds Gulf Winds Credit Union offers innovative financial tools that give our members freedom to live life with their finances under control. Since our founding in 1954, we have grown from a single branch in Pensacola, Florida, to a regional institution with over $1 billion in assets and 83,000+ members across Florida, Alabama, and...

  • Collections Manager

    1 week ago

    Pensacola, United States Gulf Winds Federal Credit Union Full time

    About Gulf Winds Gulf Winds Credit Union offers innovative financial tools that give our members freedom to live life with their finances under control. Since our founding in 1954, we have grown from a single branch in Pensacola, Florida, to a regional institution with over $1 billion in assets and 83,000+ members across Florida, Alabama, and Georgia. From...

  • Collections Manager

    7 days ago

    Pensacola, United States Gulf Winds Federal Credit Union Full time

    About Gulf Winds Gulf Winds Credit Union offers innovative financial tools that give our members freedom to live life with their finances under control. Since our founding in 1954, we have grown from a single branch in Pensacola, Florida, to a regional institution with over $1 billion in assets and 83,000+ members across Florida, Alabama, and Georgia. From...

  • Collections Manager

    2 weeks ago

    Pensacola, United States Gulf Winds Federal Credit Union Full time

    Description About Gulf Winds Gulf Winds Credit Union offers innovative financial tools that give our members freedom to live life with their finances under control. Since our founding in 1954, we have grown from a single branch in Pensacola, Florida, to a regional institution with over $1 billion in assets and 83,000+ members across Florida, Alabama, and...

  • Office Administrator

    1 week ago

    Pensacola, United States AMD Supply LLC Full time

    Job DescriptionJob DescriptionOverviewWe are seeking a highly organized and detail-oriented Office Administrator to join our team at our facility located in Pensacola, FL, 32501. As an Office Administrator, you will play a crucial role in ensuring the smooth operation of our office and supporting the daily administrative tasks. This is an excellent...

  • Loan Officer Assistant

    2 weeks ago

    Pensacola, United States TEKsystems Full time

    TEKsystems is seeking career-driven candidates interested in a Loan Officer Assistant opportunity with a reputable credit union in the Pensacola, FL area. This is NOT a fully remote position - qualified individuals are required to be fully onsite at Pensacola campus for first 6 months - After 6 months, position will transition into a hybrid scheduled 2...

  • Loan Officer Assistant

    2 weeks ago

    Pensacola, United States TEKsystems Full time

    *TEKsystems is seeking career-driven candidates interested in a Loan Officer Assistant opportunity with a reputable credit union in the Pensacola, FL area.* *This is NOT a fully remote position - qualified individuals are required to be fully onsite at Pensacola campus for first 6 months - After 6 months, position will transition into a hybrid scheduled 2...

  • OPS Clerical

    2 months ago

    Pensacola, United States University of West Florida Full time

    This job posting is always open for the collection of applications for part-time or full-time temporary administrative office support positions to assist with filling vacancies that may arise in any department within the University of West Florida. Y Administrative, Support, Clerical, Office Manager, High School, Education, Business Services, Office

  • Loan Officer Assistant

    3 weeks ago

    Pensacola, United States TEKsystems Full time

    *TEKsystems is currently seeking qualified candidates for a Loan Officer Assistant opening with a Fortune 100 Financial Institution in Pensacola, FL* *Objective: *To assist Loan Officers in facilitating the completion of mortgage loan applications. To collect, analyze, and review supporting loan documentation in accordance with loan guidelines, and provide...

  • Loan Officer Assistant

    3 weeks ago

    Pensacola, United States TEKsystems Full time

    TEKsystems is currently seeking qualified candidates for a Loan Officer Assistant opening with a Fortune 100 Financial Institution in Pensacola, FL Objective:  To assist Loan Officers in facilitating the completion of mortgage loan applications. To collect, analyze, and review supporting loan documentation in accordance with loan guidelines, and...

  • Office Operations Assistant

    2 weeks ago

    Pensacola, United States Ascension Full time

    Details Department:  Orthopedics Podiatry Schedule:  Full time days. Monday-Friday from 8:00-5:00 Facility: Sacred Heart Gulf Coast Ortho Specialist Location:  Pensacola, FL Benefits Paid time off (PTO) Various health insurance options & wellness plans Retirement benefits including employer match plans Long-term & short-term disability ...

  • Loan Officer Assistant Level 1_

    3 days ago

    Pensacola, United States TEKsystems Full time

    Loan Officer Assistant Job Description: To assist Loan Officers in facilitating the completion of mortgage loan applications. To collect, analyze, and review supporting loan documentation by loan guidelines, and provide support throughout the loan application process. Serve as a point of contact for members, receiving and responding to member inquiries to...

  • Senior Loan Officer

    4 weeks ago

    Pensacola, United States First Federal Bank Full time

    Essential Functions - Interviews residential mortgage loan applicants.  - Requests specified information for loan application.  - Notifies applicant of loan decision.  - Corresponds with customers, applicants or creditors to resolve questions regarding application information.  - Recommends and outlines terms of loan.  - Informs prospective...

  • Medical Office Specialist

    4 weeks ago

    Pensacola, United States HCA Full time

    Introduction Do you want to join an organization that invests in you as a(an) Medical Office Specialist? At HCA Florida West Surgical Specialists, you come first. HCA Healthcare has committed up to $300 million in programs to support our incredible team members over the course of three years. Benefits HCA Florida West Surgical Specialists, offers a total...

  • Loan Officer

    4 weeks ago

    Pensacola, United States University Bancorp Full time

    General Job Summary The Loan Officer (LO) a.k.a. Mortgage Consultant is the primary contact between ULG and the clients. LO addresses client inquiries, evaluates their home finance needs, explains and identifies suitable products/programs, determines applicants' eligibility, collects required documents, explains process and cost, discusses pricing and locks...

  • Medical Office Specialist

    4 weeks ago

    Pensacola, Florida, United States HCA Healthcare Full time

    Description IntroductionDo you want to join an organization that invests in you as a(an) Medical Office Specialist? At HCA Florida West Surgical Specialists, you come first. HCA Healthcare has committed up to 300 million in programs to support our incredible team members over the course of three years.BenefitsHCA Florida West Surgical Specialists, offers a...

  • Medical Office Specialist

    4 weeks ago

    Pensacola, United States HCA Healthcare Full time

    Description IntroductionAre you looking for a work environment where diversity and inclusion thrive? Submit your application for our Medical Office Specialist opening with HCA Florida West Cardiology Specialists today and find out what it truly means to be a part of the HCA Healthcare team.BenefitsHCA Florida West Cardiology Specialists, offers a total...

  • Medical Office Specialist

    4 weeks ago

    Pensacola, Florida, United States HCA Healthcare Full time

    Description IntroductionAre you looking for a work environment where diversity and inclusion thrive? Submit your application for our Medical Office Specialist opening with HCA Florida West Cardiology Specialists today and find out what it truly means to be a part of the HCA Healthcare team.BenefitsHCA Florida West Cardiology Specialists, offers a total...

  • Cyber Systems Watch Officer

    2 weeks ago

    Pensacola, United States ASRC Federal Holding Company Full time

    Job Description ASRC Communications LTD is seeking an Information Technology (IT) professional for the role of Cyber Systems Watch Officer in support of the Defense Information Systems Agency (DISA) Unified Cyber Situational Awareness (UCSA) program in Pensacola, FL. The Cyber Systems Watch Officer will provide persistent monitoring of IT infrastructure and...

  • Office Coordinator

    2 weeks ago

    Pensacola, United States Baptist Health Care Full time

    Job DescriptionThe Office Coordinator provides administrative support by performing various secretarial, administrative, and assistant responsibilities. This position relies on program knowledge to assist team member needs, performs a variety of tasks, relies on personal judgment and is able to work independently. This position ensures office operations...