Desktop Support

3 weeks ago

Boise, United States Diverse Lynx Full time
Role: Desktop Support
Experience: 3+ years'
Work Location: Boise, ID ( Onsite)
Contract

Job Description:
Desktop Support Engineer to provide technical assistance to end users. Will be installing, upgrading, and troubleshooting hardware and software systems.

Supporting end users, should have a problem-solving attitude along with the ability to give clear technical instructions. Should also be familiar with remote troubleshooting techniques.

Ensure prompt and accurate customer service and increase client satisfaction.

Responsibilities
•Address user tickets regarding hardware, software, and networking
•Walk customers through installing applications and computer peripherals
•Ask targeted questions to diagnose problems
•Guide users with simple, step-by-step instructions
•Conduct remote troubleshooting
•Test alternative pathways until you resolve an issue
•Customize desktop applications to meet user needs
•Record technical issues and solutions in logs
•Direct unresolved issues to the next level of support personnel
•Follow up with clients to ensure their systems are functional
•Report customer feedback and potential product requests
•Help create technical documentation and manuals Requirements and skills
•Proven work experience as a Desktop Support Engineer, Technical Support Engineer, or similar role
•Hands-on experience with Windows /Mac OS environments like laptop/desktop Imaging, software package installation, configuration etc
•Working knowledge of office automation products and computer peripherals, like Wi-Fi, printers, and scanners
•Knowledge of network security practices and anti-virus programs
•Ability to perform remote troubleshooting and provide clear instructions
•Excellent problem-solving and multitasking skills
•Customer-oriented attitude
•BSc in Computer Science or relevant field

Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.

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