Client Care Manager
4 weeks ago
Senior Helpers is looking for a passionate professional to fill the very important role of Client Care Manager. The Client Care Manager (CCM) will have the overall responsibility of managing our clients for a defined area within our franchise territory. The CCM will be the main point of contact with assigned clients and key responsibilities will include converting leads, retaining clients, and managing the growth of hours from current clients.
Reports to: Brand Manager and/or Owner
Job Duties:
- Has a regular communication process for new clients that may include caregiver introductions, first day of service calls, and visit(s) within the first 30 to 90 days of service
- Ensures that clients and their families are satisfied with the Senior Helpers services, including online reviews, and works to find solutions with the appropriate employees and/or family members, as needed
- Visits clients on a systematic basis to assess the quality of services as well as the client and family satisfaction. Spends approximately two to three days out of the office reassessing clients and managing client visits in the hospital, rehabs, facilities, etc.
- Adapts and communicates the client care plans as needed
- Communicates with scheduler or Care Team Manager if caregivers need to be changed
- Generates internal growth each month consistent with company goals
- Completes assessments and reassessments using LIFE Profile
- Updates the client retention dashboard on a weekly basis and creates a plan for replacing lost hours and proactive care management weekly
- Takes service inquiry calls and follows up with leads to meet client conversion targets
- Cover client shifts on rare occasions where a replacement is needed on an emergency basis.
- Other duties as assigned
- Bachelor's degree and three years of related work experience strongly preferred
- Minimum of 2 years experience managing clients and employees
- Previous industry experience required
- Must have exceptional organizational skills, attention to detail, and the ability to prioritize in a changing environment
- Must have excellent verbal communication skills and follow-up skills with prospects, clients, client families, and referral sources
- Ability to quickly build rapport
- Creative and innovative problem-solving abilities
- Proactively prevent and resolve issues
- Ability to visit client homes in the assigned territory
- Proficiency in Microsoft Word, Excel, Internet, and Outlook required
- Ability to learn other software programs quickly
- Ability to work independently and as part of a team
- Dental Insurance
- Vision Insurance
- Short team & Long-term Disability
- Paid Time Off
- Pay On Demand
- Bonus structure
Why Work for Senior Helpers?
We are changing Homecare. If you want to part of something that is bigger than a job we may have what you are looking for. At Senior Helpers we will give you the opportunity to develop and grow both professionally and personally. Join us and be part of the best team in Homecare
About Senior Helpers of Fort Mill:
We are an independently owned and operated franchisee of SH Franchising, LLC dba Senior Helpers®. Senior Helpers® has been the nation's premier franchisor of in-home senior care franchisees since 2005, with locations across the country. Our services range from specialized care for those with chronic diseases to companion services for seniors looking for assistance with daily activities. Our mission is to provide compassionate care and improve the quality of life for our clients, their families, and our employees.
We are proud to be an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state and local news.
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