Manager, Client Access
4 weeks ago
Job Description:
Job Title: Manager of Client Access
Location: Columbia, MO
Department: Client Access
Employment Type: Full-time
Shift: Day shift
Job Summary:
The Manager of Client Access (CA) provides direct oversight and support to various areas related to the success of the CA teams and Burrell Behavioral Health (BBH). This includes team oversight and staff development, timecard accuracy, coaching, training, evaluations, professional growth and development, process improvement, representation, audits, and onsite observations. The Manager works collaboratively with other departments and leaders to ensure innovative, cost-effective solutions are implemented to support the growth and success of the organization.
Location:
Columbia, Missouri, a thriving city nestled in the heart of Mid Missouri, boasting an array of recreational attractions, restaurants, and entertainment options. Immerse yourself in the natural beauty of Finger Lakes State Park, kayaking or relaxing on the beach. Take a stroll through the picturesque University of Missouri campus, admiring its historic buildings and vibrant student culture. Indulge in a culinary adventure downtown, where a variety of restaurants are. There is something for everyone in Columbia, Missouri.
Position Perks & Benefits:
Comprehensive medical, dental, vision, life insurance and disability plan options Competitive 401(k) Retirement Savings Plan - up to 5% match
Company paid basic life insurance
Paid Time Off Program for vacation, holiday and sick time
Emergency Medical Leave Program
Flexible Spending Accounts - healthcare and dependent child-care
Health & Wellness Program
Employee Assistance Program (EAP)
Employee Discount Program Mileage Reimbursement
License/Certification Reimbursement
Key Responsibilities:
* Directly oversee and support CA Supervisors and their respective teams
* Collaborate with Supervisors to identify areas of opportunity in workflow, processes, and personnel
* Provide coaching and training to Supervisors and CARs
* Conduct yearly evaluations of direct reports and provide feedback
* Set obtainable team and supervisor goals and expectations
* Review the accuracy of CA Supervisors' timecards and time off requests
* Collaborate with SAD of Client Access on new process development
* Continuously review processes with all levels of Client Access management
* Represent Revenue Cycle and CA in a professional, collaborative, and relevant manner to support innovation
* Represent BBH in a professional, collaborative, and relevant manner to external vendors
* Develop, implement, and manage reports and audits related to client overall experience and accuracy
* Conduct onsite visits/observations biweekly or as needed
* Ensure Supervisors are conducting weekly onsite visits or as needed
* Provide documented feedback and communication with regards to staff development and coaching opportunities
* Provide documented feedback and communication to SAD and/or Director with regards to process changes, new or expiring programs, staff development and coaching opportunities, and concerns with day-to-day workflows
Qualifications:
* Master's degree in a related field
* Minimum of 2 years of experience in a leadership role
* Strong organizational and leadership skills
* Excellent written and verbal communication skills
* Ability to work effectively in a fast-paced environment
* Strong attention to detail and analytical skills
* Familiarity with behavioral health industry and regulations
* Valid driver's license and reliable transportation
Brightli is on a Mission:
A mission to improve client care, reduce the financial burden of community mental health centers by sharing resources, a mission to have a larger voice in advocacy to increase access to mental health and substance use care in our communities, and a mission to evolve the behavioral health industry to better meet the needs of our clients.
As a behavioral and community mental health provider, we value diversity, equity, and inclusion in our workforce and encourage applications from individuals from diverse backgrounds and experiences. If you are passionate about empowering your local communities and promoting health equity, we invite you to join our mission-driven organization that is committed to building a diverse, equitable, inclusive and authentic workplace.
We are an Equal Opportunity and Affirmative Action Employer, and encourage applications from all qualified individuals without regard to race, color, religion, sex, gender identity, gender expression, sexual orientation, national origin, age, marital status, disability or veteran status, or to other non-work related factors.
Burrell is a Smoke and Tobacco Free Workplace.
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