Systems Analyst

2 weeks ago

Bloomfield Hills, United States Diverse Lynx Full time
Scope of Responsibilities:

This position is primarily responsible for technical support in Bloomfield Hills, MO office. The scope of responsibility includes the support, installation, and troubleshooting of all desktop/laptop-related computers, software installations, office printers, and basic networking and server support.

Specific Responsibilities:

  • Responsible for installing and troubleshooting software on desktops and laptops.
  • Responsible for quoting, purchasing, and managing local IT services and hardware (Laptops, licenses, etc.)
  • Responsible for understanding and adhering to corporate-related standards.
  • Install Bose customized Repair, Remanufacturing, and Warehouse systems.
  • Demonstrate and ensure a strong customer service commitment within the organization.
  • Collaborates with the IT Global Tier 3 department and corporate IT services to restore services and/or identify problems.
Experience:
  • A high degree of technical aptitude over a large scope of IT software, hardware and networking disciplines
  • IT networking engineering; proficient with routing, switching, TCP/IP, IPSEC, and network firewalls.
  • VMware, Windows, and/or Linux operating systems
  • Information security and automation mindset
  • Experience resolving hardware and software application conflicts and solution options quickly.
  • Interaction with global operations support teams in the role of 3rd level support handling escalated issues.
  • Proficiency in Windows Desktop OS, installing and troubleshooting.
Desired key technologies competencies:
  • Networking
Routers, switches, firewalls, access points, network circuits, VPN, and load balancers (Cisco: Client, Meraki, Umbrella, Aruba, Viptela SDWAN, and Palo Alto)
  • Server Compute
Microsoft Windows Server, SQL Server, Windows clustering

Print Services

Virtualization platforms (VMware or Hyper-V)
  • Storage
NetApp Storage Arrays

Commvault Immutable Backups
  • Endpoint

Operating Systems, Microsoft Windows, MAC/IOS, Linux, Microsoft Office, desktop, and mobile device troubleshooting.

Microsoft Office 365 Exchange Online, Teams, SharePoint Online, Intune, Azure AD...)

Systems Administration: Knowledge of Microsoft Windows Server Platforms as well as Active Directory and Group Policies.

Information Security solutions for endpoint threat management.

Identity and Access Management: Active Directory, Azure AD, SailPoint, Group Policies...

Management Tools, Microsoft SCCM, JAMF, Autopilot

RF Barcoding and scanning technologies is desirable.

Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.

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