Customer Service Specialist
4 weeks ago
Job Description
Job Description
Benefits:
Competitive salary
Opportunity for advancement
Paid time off
Position Overview
Independent Insurance Agency located in Hickory, NC is seeking an outgoing, career-oriented professional to join our team.
Responsibilities
Providing positive, friendly, professional customer service.
Answering calls and handling policy service questions, payments, etc.
Calling clients or insurance companies to resolve service-related tasks, respond to inquiries regarding insurance availability, eligibility, coverages, policy changes, claim submissions, and billing clarification.
Maintain a strong work ethic with a total commitment to success each and every day.
COMPENSATION:
Base with potential for bonus
Paid time off (holiday's, vacation/sick days)
Benefit: 35.5hrs/week (This allows you to leave at 1pm on Tuesdays and 4pm on Fridays)
REQUIREMENTS:
Must have a positive, upbeat, energetic personality
Excellent interpersonal skills
Excellent communication skills - written, verbal and listening
People-oriented
Organizational skills
Self-motivated
Detail oriented
Proactive in problem solving
Dedicated to customer service
Experience on computers
Pride in getting work done accurately and timely
Ability to work independently and in a team environment
Ability to multi-task
Ability to assess customer needs
Ability to effectively relate to a customer
If you are motivated to succeed and can see yourself in this role, please complete our application. We will follow up with you on the next steps in the interview process.
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