Customer Service Specialist
1 month ago
- Competitive salary
- Opportunity for advancement
- Paid time off
Position Overview
Independent Insurance Agency located in Hickory, NC is seeking an outgoing, career-oriented professional to join our team.
Responsibilities
- Providing positive, friendly, professional customer service.
- Answering calls and handling policy service questions, payments, etc.
- Calling clients or insurance companies to resolve service-related tasks, respond to inquiries regarding insurance availability, eligibility, coverages, policy changes, claim submissions, and billing clarification.
- Maintain a strong work ethic with a total commitment to success each and every day.
- Base with potential for bonus
- Paid time off (holiday's, vacation/sick days)
- Benefit: 35.5hrs/week (This allows you to leave at 1pm on Tuesdays and 4pm on Fridays)
Must have a positive, upbeat, energetic personality
- Excellent interpersonal skills
- Excellent communication skills - written, verbal and listening
- People-oriented
- Organizational skills
- Self-motivated
- Detail oriented
- Proactive in problem solving
- Dedicated to customer service
- Experience on computers
- Pride in getting work done accurately and timely
- Ability to work independently and in a team environment
- Ability to multi-task
- Ability to assess customer needs
- Ability to effectively relate to a customer
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