Member Service Representative
1 month ago
Overview
To provide members and prospective members the full range of products and services offered by Navy Federal Credit Union including depository accounts such as checking, savings, certificate IRA, revocable trust and estate accounts; lending products; and credit/debit cards. To perform advanced platform banking functions with minimal supervision. Provide assistance/training to lower level team members.
This position is eligible for the TalentQuest employee referral program. If an employee referred you for this job, please apply using the system-generated link that was sent to you.
Responsibilities
- Analyze, research and resolve problems and discrepancies of complex nature, related to member accounts/loans
- Assist members with submitting consumer/mortgage/equity loan, overdraft protection and credit card applications
- Counsel current and prospective members about Navy Federal's products and services
- Ensure cash and other negotiable instruments are handled properly
- Identify opportunities to cross service products and increase product penetration
- Perform complex/difficult platform banking functions
- Process ATM transactions
- Lead, guide and mentor less experienced staff
- Understand and comply with federal and other regulations relating to financial products and services
- May assist with Branch Office vault opening, closing and balancing procedures
- May serve as a Branch Office and/or ATM vault custodian
- Perform other duties as assigned
Qualifications
- Ability to work independently and in a team environment
- Working knowledge of savings and checking products, accounts and services
- May be required to participate and complete specialized training (in Business Services, IRA, MLO, notary, etc.), per business need
- Effective active listening skills to accurately respond to inquiries and account requests
- Effective organizational, planning and time management skills
- Effective research, analytical, and problem solving skills
- Effective skill building effective relationships through rapport, trust, diplomacy and tact
- Effective skill exercising initiative and using good judgment to make sound decisions
- Effective skill maintaining composure in a high production and changing environment
- Effective skill navigating multiple screens and PC applications and adapting to new technologies
- Effective skill performing mathematical calculations and working accurately with numbers
- Effective verbal and written communication skills
Desired Qualifications
- Experience in member/customer service preferably in a call center, retail banking or financial institution
- Experience in working in a credit union environment
Hours: Available Monday - Saturday, hours based on business needs.
Location: 842 Summer Road Carlisle, PA 17013
Based upon business needs, this position may require working at or transferring permanently to neighboring branches within a reasonable commuting distance
*Candidates who complete an application for the position will be sent a required online assessment to the email address listed in the application. Please be sure to check your spam and junk folders if you do not see the email in your inbox. Completing the assessment is critical to ensure that your application is considered, so please be sure to complete the assessment. To receive assistance in resolving any technical issues with your assessment, please contact our Infor assessment support team at TSCandidateSupport@Infor.com.
About Us
Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks. * Best Companies for Latinos to Work for 2024 * Computerworld Best Places to Work in IT * Forbes 2024 America's Best Large Employers * Forbes 2023 The Best Employers for New Grads * Fortune Best Workplaces for Millennials 2023 * Fortune Best Workplaces for Women 2023 * Fortune 100 Best Companies to Work For 2024 * Military Times 2023 Best for Vets Employers * Newsweek Most Loved Workplaces * Ripplematch Campus Forward Award - Excellence in Early Career Hiring * Yello and WayUp Top 100 Internship Programs From Fortune. 2024 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union. Equal Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/Disability Hybrid Workplace: Navy Federal Credit Union is a hybrid workplace, and details will be discussed during your interview process. Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.-
Member Service Representative
4 weeks ago
Carlisle, United States Navy Federal Credit Union Full timeOverview To provide members and prospective members the full range of products and services offered by Navy Federal Credit Union including depository accounts such as checking, savings, certificate IRA, revocable trust and estate accounts; lending products; and credit/debit cards. To perform advanced platform banking functions with minimal supervision....
-
Member Service Representative
2 weeks ago
Carlisle, United States Navy Federal Credit Union Full timeTo provide members and prospective members the full range of products and services offered by Navy Federal Credit Union including depository accounts such as checking, savings, certificate IRA, revocable trust and estate accounts; lending products; a Member Service, Representative, Service, Retail, Banking
-
Member Service Representative
5 days ago
Carlisle, United States Navy Federal Credit Union Full timeTo provide members and prospective members the full range of products and services offered by Navy Federal Credit Union including depository accounts such as checking, savings, certificate IRA, revocable trust and estate accounts; lending products; a Member Service, Representative, Service, Retail, Banking Learn More
-
Customer Service Representative
2 weeks ago
Carlisle, Pennsylvania, United States Palette Hotels Full timeAbout the RoleWe are seeking a Customer Service Representative to join our team at Palette Hotels. This is an exciting opportunity to work in a fast-paced environment where you will be responsible for providing exceptional customer service to our guests.
-
Customer Service Representative
1 week ago
Carlisle, United States XPO Full timeWhat youll need to succeed as a Customer Service Representative at XPO Minimum qualifications: 2 years of customer service experience Strong computer, typing and 10-key skills Experience with Microsoft Office Available to work a variety of shifts, including days, evenings, nights and weekends Preferred qualifications: Transportation experience Excellent...
-
Customer Service Representative
6 months ago
Carlisle, United States The LaSalle Group Full timeLaSalle Network is actively seeking a remote Customer Service Representative for one of our clients in the Carlisle, PA area! In this position, you will help customers with their online transactions and phone inquiries to help resolve questions they have while providing top notch customer service. If you are looking for the flexibility to work in aremote...
-
Part Time Sales Representative
2 weeks ago
Carlisle, Pennsylvania, United States Eurpac Service, Inc. Full timeJob SummaryWe are seeking a part-time sales representative to join our team at Carlisle, Pennsylvania. As a sales representative, you will be responsible for providing exceptional customer service and selling products to exchange locations on military bases. This is an ideal opportunity for someone looking for a part-time employment arrangement.About the...
-
Customer Service Representative
4 days ago
New Carlisle, United States Doug Kilfoyle - State Farm Agent Full timeBenefits: 401(k) Bonus based on performance Competitive salary Flexible schedule Health insurance Opportunity for advancement Paid time off Training & development ROLE DESCRIPTION:As a Customer Service Representative - State Farm Agent Team Member with Doug Kilfoyle - State Farm Agent, you will...
-
Customer Service Representative
6 days ago
New Carlisle, United States Doug Kilfoyle - State Farm Agent Full timeBenefits:401(k)Bonus based on performanceCompetitive salaryFlexible scheduleHealth insuranceOpportunity for advancementPaid time offTraining & developmentROLE DESCRIPTION:As a Customer Service Representative - State Farm Agent Team Member with Doug Kilfoyle - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the...
-
Financial Services Representative
3 hours ago
Carlisle, Pennsylvania, United States F&M Trust Full timeF&M Trust is seeking a Financial Services Representative to provide exceptional customer service while performing various transactions for our customers. This individual will recommend bank products and services that meet the needs of our customers. The successful candidate will work in a dynamic team environment, approximately 40 hours per week, with a...
-
Customer Service Representative
2 weeks ago
Carlisle, Pennsylvania, United States ABM Industries Full timeAbout ABM IndustriesABM Industries is one of the world's largest providers of facility services and solutions. With a comprehensive range of services, including janitorial, engineering, parking, electrical and lighting, energy and electric vehicle charging infrastructure, HVAC and mechanical, landscape and turf, and mission critical solutions, ABM helps...
-
Guest Service Representative
6 months ago
Carlisle, United States EXCL Hospitality Full timeDescription: The Guest Service Representative is responsible for exceptional guest sales and service at the front desk and in the evening executes all tasks and systems to support the efficient delivery of guest satisfaction throughout the day. This includes sales and reservations via phone and in person, guest check in and out, guidance for guests in dining...
-
Customer Service Representative
5 hours ago
New Carlisle, Ohio, United States Dollar Tree Full timeAbout the Role: We are seeking a highly motivated Customer Service Representative to join our team as a Retail Sales Associate at Dollar Tree. As a key member of our store team, you will be responsible for ensuring excellent customer service, operating a cash register, and maintaining a clean store environment.Key Responsibilities:Provide exceptional...
-
Member Service Representative
2 weeks ago
Carlisle, United States Navy Federal Credit Union Full timeOverview To provide members and prospective members the full range of products and services offered by Navy Federal Credit Union including depository accounts such as checking, savings, certificate IRA, revocable trust and estate accounts; lending products; and credit/debit cards. To perform advanced platform banking functions with minimal supervision....
-
Financial Services Representative
2 weeks ago
Carlisle, Pennsylvania, United States F&M Trust Full timeF&M Trust is committed to delivering exceptional customer service and financial solutions in the Cumberland County market.As a Financial Services Representative, you will play a vital role in building relationships with current and new customers, providing personalized banking services, and offering tailored financial recommendations.We offer a competitive...
-
Traveling Customer Service Representative
2 weeks ago
Carlisle, United States Peoples Bancorp (OH) Full timePeoples Bank was established is 1998 and is dedicated to creating strong relationships with our customers. With branches in Indianola, Lacona, Milo, Carlisle, Pleasantville, Seymour, Knoxville, and Chariton Peoples Bank has become one of the fastest growing independent banks in the Midwest with assets exceeding $500 million. Our commitment is unwavering, our...
-
Customer Service Representative
2 days ago
Carlisle, Arkansas, United States Surplus City Full timeWe are seeking a friendly and out-going Customer Service Representative to join our team at Surplus City in Carlisle, PA. As a Cashier, you will be responsible for providing excellent customer service, operating cash registers, and maintaining a safe and clean working environment.About the RoleThis is an exciting opportunity to work in a fast-paced retail...
-
Daytime Customer Service Team Member
7 months ago
Carlisle, United States Chick-fil-A Full timeChick-fil-A Carlisle is actively seeking Daytime Customer Service Team Members who are committed to helping “refresh” the lives of all we serve! We are looking for passionate, energetic, servant-minded, reliable and ambitious individuals for our team! We love our jobs, we love our Chick-fil-A Family, and we absolutely love the amazing guests that we have...
-
Restaurant Team Member
2 weeks ago
Carlisle, Pennsylvania, United States Chili's Grill & Bar Full timeWe are seeking a reliable Team Member to join our Restaurant team in Carlisle, PA. As a Dishwasher, you will play a vital role in ensuring our guests receive exceptional service by maintaining a clean and well-organized kitchen environment.About the Role:This is a part-time or full-time opportunity for individuals who enjoy working in a fast-paced...
-
Warehouse Team Member
3 weeks ago
Carlisle, Pennsylvania, United States United Parcel Service Inc. Full timeCompany OverviewAt United Parcel Service Inc., we're more than just a package delivery company. We're a team of professionals working together to deliver what truly matters – to customers, communities, colleagues, the world, and you and your career.We're hardworking, efficient, and friendly individuals who are passionate about our work. Whether you're a...