Representative, Customer Sales Support

3 days ago

Knoxville, United States PILOT Full time
Company Description

Pilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 44 states and six Canadian provinces. Our energy and logistics division serves as a top supplier of fuel, employing one of the largest tanker fleets and providing critical services to oil operations in our nation's busiest basins. Pilot Company supports a growing portfolio of brands with expertise in supply chain and retail operations, logistics and transportation, technology and digital innovation, construction, maintenance, human resources, finance, sales and marketing.

Founded in 1958 by Jim A. Haslam II and currently led by CEO Adam Wright, our founding values, people-first culture and commitment to giving back remains true to us today. Whether we are serving guests, a fellow team member, or a trucking company, we are dedicated to fueling people and keeping North America moving.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any other characteristic protected under applicable federal, state or local law.

Military encouraged to apply.

Job Description

The purpose of this job is to develop and maintain relationships with customers, whose fleet sizes are greater than 60 vehicles, and support the activities of Pilot Flying J's (PFJ) outside sales representatives.
  1. Provide support for customers whose fleet size is greater than 60 vehicles by developing customer relationships over the phone, with the goal of growing accounts and increasing PFJ revenue.
  2. Plan customer phone calls by defining the objective and preparing questions to move the customer toward the sales objective.
  3. Assist Sales team with account planning, developing the value proposition, managing accounts towards SMART goals and non-administrative customer preparation.
  4. Execute deals and provide analysis and reporting for outside sales representatives and sales leadership project initiatives
  5. Assist the Credit department in preparing for and resolving customer issues
  6. Develop a strong internal network and leverage cross-functional capabilities to effectively respond to customer needs
  7. Collaborate with Sales team to identify business opportunities
  8. Perform administrative functions for customers and outside sales team
  9. Model behaviors that support the company's common purpose; ensure guests and team members are supported at the highest level
  10. Ensure all activities are in compliance with rules, regulations, policies, and procedures
  11. Complete other duties as assigned


Qualifications
  • High school diploma or equivalent certificate required
  • Bachelor's degree or a minimum two years' experience in sales support preferred
Specialized Knowledge
  • Intermediate Microsoft Office skills
  • Intermediate skills with a CRM (preferred Salesforce), PRS leads and other company software preferred
  • Ability to gain knowledge of the fuel and trucking industry
  • Ability to gain knowledge of company products and offerings
Competencies
  • Ability to prioritize, multitask and manage multiple projects successfully in a fast-paced and dynamic environment •
  • Strong organizational skills with attention to detail
  • Professional demeanor with communicating in person, by email, or phone
  • Excellent written and verbal communication skills
  • Ability to communicate and interact effectively with different levels of the organization to negotiate, problem solve, complete projects, and influence decision making
  • Ability to influence others and provide excellent customer service
  • Self-motivated with the ability to work both independently and within teams in order to establish and meet deadlines, goals, and objectives
  • Strong time management skills
  • Ability to quickly learn new technology and use technology in all areas related to the role
Additional Information
  • Nation-wide Medical Plan/Dental/Vision
  • 401(k) and Flexible Spending Accounts
  • Adoption Assistance
  • Tuition Reimbursement
  • Onsite Gym and Cafeteria
  • Weekly Pay
  • All your information will be kept confidential according to EEO guideline

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